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“Decent basic hotel in great location” 4 of 5 stars
Review of Travelodge Southbank Melbourne

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Travelodge Southbank Melbourne
4.0 of 5 Hotel   |   9 Riverside Quay, Southbank, Melbourne, Victoria 3006, Australia (Southbank)   |  
Hotel amenities
Ranked #46 of 172 hotels in Melbourne
Redhill, United Kingdom
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
“Decent basic hotel in great location”
4 of 5 stars Reviewed March 15, 2013 via mobile

Stayed for 3 nights - for the price its good value. Service is minimal - we found the deskstaff rather impersonal but we had no problems. Room OK, but WiFi charges are extortionate. Go over the road to the Southgate centre where WiFi is free throughout the building. On the plus side, hotel is in a fantastic location near the river, arts centre, railway station etc.

  • Stayed February 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenLancken, Manager at Travelodge Southbank Melbourne, responded to this review, March 25, 2013
Dear bschaldon,


Thank you for your feedback regarding your recent stay at Travelodge Southbank.

We appreciate the time you have taken to provide us with your comments. I am sorry to read that our guest service was not up to the standard we expect. I have addressed your concerns with the Front Office department to improve our overall guest experience and will be using your comments as an example in an upcoming team meeting.

If you would like to discuss this in more detail, please do not hesitate to contact me directly at the hotel.

Warm Regards,
Ben Lancken | Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (118)
Date | Rating
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English first
Mount Maunganui, New Zealand
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
Reviews in 15 cities Reviews in 15 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed March 15, 2013

Stayed here mid February 2013. The best location ever. Only walking minutes to all the action on the Yarra River. Close to restaurants, shops, malls and bars and the Crown Casino. Hotel staff were super friendly and eager to please. Stayed on first floor directly above main doors of hotel. Doors constantly opened and closed day and night and the vibration was clearly heard in our room. The staff had no hesitation in shifting us when we asked. Great choices for breakfast, reasonable price. Kitchen staff happy to cook anything extra. A good all round hotel. Would definitely stay there again.

Room Tip: Do not choose a room on 1st floor above the main doors
See more room tips
  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenLancken, Manager at Travelodge Southbank Melbourne, responded to this review, March 25, 2013
Dear Judith777,

The Team at Travelodge Southbank are delighted to hear you enjoyed your recent stay . Thank you for taking the time to provide us with your positive feedback.

Thanks also for your feedback regarding the noise and vibrations from the front doors. I am glad we were able to move you quickly to minimise disturbance. I have addressed this with our Maintenance Department to look at ways we can minimise the noise from the door and the potential impact on neighbouring rooms.

We look forward to welcoming you back to our Travelodge Hotels in the near future.

Warm Regards,

Ben Lancken | Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 14, 2013

We stayed at this hotel for 5 nights in March 2013. Location was excellent for us as we had a wedding to go to at Crown Towers. We also went to see "War Horse" at the Arts Centre. Flinders Street Station was also nearby. We could walk to most places we visited.
The room was comfortable, clean and compact. The kitchenette was adequate.
Breakfast was $15.00 and very enjoyable but not gourmet.
We will stay here again.

  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenLancken, Manager at Travelodge Southbank Melbourne, responded to this review, March 25, 2013
Dear IvorPerth,

The Team at Travelodge Southbank are delighted to hear you enjoyed your recent stay . Thank you for taking the time to provide us with your positive feedback.

We look forward to welcoming you back to our Travelodge Hotels in the near future.

Warm Regards,

Ben Lancken | Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milton Keynes
Senior Contributor
36 reviews 36 reviews
23 hotel reviews
Reviews in 27 cities Reviews in 27 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed March 12, 2013

Good location for the riverbank, southbank cultural organistions, bridge accross river to CBD, and close to restaurants, grocery and bottle stores. The room was clean and comfortable, the guest laundrey clean and working. The front front desk efficient, friendly and helpful, the lobby had free wifi for a limited period, and a free courtesy bus was provided to and from the airport shuttle. Would recommend as good value Melbourne spot to begin/end a trip to Oz.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenLancken, Manager at Travelodge Southbank Melbourne, responded to this review, March 25, 2013
Dear cellarvie,

The Team at Travelodge Southbank are delighted to hear you enjoyed your recent stay . Thank you for taking the time to provide us with your positive feedback.

We look forward to welcoming you back to our Travelodge Hotels in the near future.

Warm Regards,

Ben Lancken | Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Maidenhead, United Kingdom
Top Contributor
103 reviews 103 reviews
23 hotel reviews
Reviews in 34 cities Reviews in 34 cities
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed March 11, 2013

We arrived at about 9am, the reception staff were very welcoming. They stored our luggage, gave us a city map and told us where we could get a coffee. When we checked in later, we found our room very spacious with a clean bathroom and a small kitchen area.

Wifi charges are high. Each guest gets 15 mins free wifi in the foyer, but this is not really enough. However, there are a lot of places in Melbourne that offer free wifi, so it was not a problem for us.

The location is superb, close to cafes, restaurants and bars and right next to the Eureka Skydeck, a must to visit! We stayed for three nights and would be happy to return.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenLancken, Manager at Travelodge Southbank Melbourne, responded to this review, March 25, 2013
Dear Gem413,

The Team at Travelodge Southbank are delighted to hear you enjoyed your recent stay . Thank you for taking the time to provide us with your positive feedback.

We are constantly working with our internet provider to improve value for our guests and are glad that you were able to take advantage of the complimentary wifi available in the lobby.

We look forward to welcoming you back to our Travelodge Hotels in the near future.

Warm Regards,

Ben Lancken | Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 9, 2013 via mobile

Radish has said it all. 100% correct in their comments.The bathroom tiles have no glaze on them and appeared dirty all the time, there was mould in the shower grouting. There are plenty of products on the market to resolve these problems. The staff were average except for one girl who helped me with a computer problem, I think her name was Rebecca.

Stayed March 2013, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenLancken, Manager at Travelodge Southbank Melbourne, responded to this review, March 25, 2013
Dear Robert M,

Thank you for your feedback regarding your recent stay at Travelodge Southbank.

We appreciate the time you have taken to provide us with your comments.

As I mentioned in my response to RadishTas, we will soon be undergoing a bathroom refurbishment that will address your comments regarding the bathroom tiles. WIth regard to the mould, this is of great concern to me and I have addressed this with our Housekeeping Department.

If you would like to discuss this in more detail, please do not hesitate to contact me directly at the hotel.

Warm Regards,

Ben Lancken | Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Contributor
17 reviews 17 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 9, 2013

Clean, efficient, nice big room. Comfortable and quiet. Rooms have their own kitchen area, but Wi-fi is expensive. Very well placed for business district and tourist spots such as the Eureka Tower. The rooms don't overlook the river, but are very close. Lively atmosphere in surroundings, and plenty of nearby restaurants to choose from.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenLancken, Manager at Travelodge Southbank Melbourne, responded to this review, March 25, 2013
Dear RCam237,

The Team at Travelodge Southbank are delighted to hear you enjoyed your recent stay . Thank you for taking the time to provide us with your positive feedback.

We look forward to welcoming you back to our Travelodge Hotels in the near future.

Warm Regards,

Ben Lancken | Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Travelodge Southbank Melbourne

Also Known As:
Travelodge Southbank Melbourne Hotel Melbourne
Travelodge Southbank Melbourne Hotel
Southbank Travel Lodge
Travelodge Melbourne
Travel Lodge Melbourne
Melbourne Travel Lodge
Melbourne Travelodge
Address: 9 Riverside Quay, Southbank, Melbourne, Victoria 3006, Australia
Location: Australia > Victoria > Melbourne > Southbank
Amenities:
Free Breakfast Kitchenette Wheelchair access
Hotel Style:
#39 Romantic Hotel in Melbourne
#41 Family Hotel in Melbourne
#42 Luxury Hotel in Melbourne
#53 Business Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Travelodge Southbank Melbourne 4*
Reservation Options:
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