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“Spacious but poorly upkept” 3 of 5 stars
Review of Quest Hero on Russell

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Quest Hero on Russell
3.0 of 5 Small Hotel   |   140 Little Collins St, Melbourne, Victoria 3000, Australia   |  
Hotel amenities
Ranked #12 of 29 Melbourne B&B and Inns
Canberra, Australia
Contributor
19 reviews 19 reviews
13 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
“Spacious but poorly upkept”
3 of 5 stars Reviewed March 28, 2014 via mobile

I stayed at quest hero for a working week, by myself while on business in Melbourne.
Although it was spacious, the quality of the apartment and fitting was poor, with burn marks in the lounge, lights not working, and excessive noise from vent fans. There was also a smell of cigarettes in the room.

The TV was microscopic, and I had to move the furniture to see the tv effectively.

It was ok, but for the price there would seem to be better options.

Stayed March 2014, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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128 reviews from our community

Traveler rating
    26
    48
    38
    12
    4
See reviews for
41
12
6
18
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • French first
  • Any
English first
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed February 14, 2014

After having a pleasant stay at Quest on Hero I have now completely changed my mind about this hotel.
After making 3 phone calls regarding my security bond not being cleared into my bank account I was repeatedly told the same response "the bank has released the funds", as well as promises to call me back which never happened. A week later and still no money returned, not to mention the rude customer service.

If you like having your money in your account I don't reccommend you stay here.

  • Stayed February 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
41 reviews 41 reviews
25 hotel reviews
Reviews in 22 cities Reviews in 22 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed February 6, 2014

Great value but excellent quality. Good position and spotless .
A stay in Melbourne was a Xmas present from my son and his family. This provided a base for two days touring around the city. If it were not so far away I would return.

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newcastle, Australia
Senior Contributor
41 reviews 41 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed January 20, 2014 via mobile

Second stay here. Even better room layout this time on one level. Excellent little kitchen, all laundry facilities in room so totally self sufficient.
Extremely central to CBD attractions (trams, Chinatown, shopping ect.) and the sports precinct (AAMI, tennis centre and MCG) also only 10-15 min walk away.
The only downside was that it's quite noisy ( city sounds) overnight so if your a light sleeper bring earplugs. Didn't bother our crew at all as we were exhausted from trying to cram all Melbourne has to offer into a week!

Stayed January 2014, traveled with family
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Timaru, New Zealand
1 review
4 of 5 stars Reviewed January 5, 2014

We stayed at Quest Hero over the Christmas period 2013. We travelled with my elderly parents and could not fault the service or the apartment. We tried initially to book two bedrooms/two bathrooms but unfortunately this was not possible so we shared one bathroom, which was OK. Shower was fantastic! Bit noisy at night on a couple of nights but to be expected considering the time of year. Excellent location in the heart of the city. Staff were helpful and friendly. We will definitely stay here again

  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Melbourne, Australia
Senior Contributor
38 reviews 38 reviews
7 hotel reviews
Reviews in 20 cities Reviews in 20 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 4, 2014

I booked a room for myself and two friends as we were in town for a convention at the Rod Laver Arena. I made the mistake of assuming that the reception would be open after 9pm but the building was closed, however the staff had left me keys and check in instructions in the key deposit box, so getting into the hotel was easy-much to my gratitude!
Apart from being a bit of a maze inside (only one lift takes you to the car park) the room was very comfortable and the location was brilliant- Chinatown is minutes away. There was a taxi rank very close which made getting to the arena really fast and convenent. The staff were very helpful and did not charge me for the trundle bed, which we didn't use. Nor did they charge me for an after hours call-out. The lady at the desk encouraged us to come again as she could get us a good group discount, which we probably will.

  • Stayed September 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Tangerang, Indonesia
Top Contributor
73 reviews 73 reviews
32 hotel reviews
Reviews in 33 cities Reviews in 33 cities
82 helpful votes 82 helpful votes
4 of 5 stars Reviewed December 30, 2013

Overall experience of our 2 night stay was very good. We were staying at 2 bedroom type at 5th floor. This apartment was spacious and well equipped. Both bedroom had ample cupboard. The bathroom a bit small but clean. Spacious living and dining room. Good internet connection although a bit tricky for using more than one device. Relatively good value. Great location, just few minutes walk for various kind of food and getting on the public transport as well. Very helpful and kind front desk staffs. Entering from Little Collins to the reception with large/heavy luggage could be a problem as we have to go down through some stairs and no special path for wheeled luggage.

  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Quest Hero on Russell

Address: 140 Little Collins St, Melbourne, Victoria 3000, Australia
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Business Center with Internet Access Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Airport Transportation
Hotel Style:
Ranked #12 of 29 B&Bs / Inns in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Quest Hero on Russell 3*
Number of rooms: 45
Reservation Options:
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Also Known As:
Quest Hero On Russell Hotel Melbourne
Hotel Melbourne Quest

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