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“Nice City Hotel” 4 of 5 stars
Review of Quest Hero on Russell

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Quest Hero on Russell
4.0 of 5 Small Hotel   |   140 Little Collins St, Melbourne, Victoria 3000, Australia   |  
Hotel amenities
Ranked #11 of 30 Melbourne B&B and Inns
Tangerang, Indonesia
Top Contributor
87 reviews 87 reviews
35 hotel reviews
Reviews in 38 cities Reviews in 38 cities
118 helpful votes 118 helpful votes
“Nice City Hotel”
4 of 5 stars Reviewed December 30, 2013

Overall experience of our 2 night stay was very good. We were staying at 2 bedroom type at 5th floor. This apartment was spacious and well equipped. Both bedroom had ample cupboard. The bathroom a bit small but clean. Spacious living and dining room. Good internet connection although a bit tricky for using more than one device. Relatively good value. Great location, just few minutes walk for various kind of food and getting on the public transport as well. Very helpful and kind front desk staffs. Entering from Little Collins to the reception with large/heavy luggage could be a problem as we have to go down through some stairs and no special path for wheeled luggage.

  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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145 reviews from our community

Traveler rating
    28
    54
    42
    14
    7
See reviews for
45
15
7
20
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
Melbourne, Australia
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed December 29, 2013

After booking a number of rooms then ringing to confirm a week before our stay it was very disappointing to find out our accommodation was not booked. We were told that someone would get back in touch with us, after waiting two days we received noting so my husband called again. He was then told nothing could be done our booking was not in the system and there was no availability. I would not recommend staying at Quest Hero as the management and staff seem useless and showed no compassion to the situation they had placed us in.

  • Stayed December 2013, traveled with friends
    • 3 of 5 stars Value
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed November 28, 2013

Great hotel - covers all the bases. Is pretty cheap for the location. Its just so close to everything flinders lane, flinders street, bourke street, chinatown its onyl about 10min walk to sth bank. - brilliant

the couchs are comfy too which is nice. the shower a fabulous pressure. The bahtroom a little tired but otherwise the rooms were nice - a little bland but you cant complain at that. Nice staff. well recommended

Room Tip: Get up as high as you can as those rooms have balcony's. still a little noisey but just as its...
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  • Stayed November 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Australia
Top Contributor
119 reviews 119 reviews
41 hotel reviews
Reviews in 40 cities Reviews in 40 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed November 13, 2013

Quest Hero on Russell is in a great location! It's a little hard to find on a one way road, however one there its fine. Not all rooms have a view, however that's understandable being in the middle of a city and I wasn't in the room enough to care. The front desk staff were great, especially Louise. Is a place I would stay at again.

  • Stayed October 2013, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed November 8, 2013

was given wrong room, a smaller apartment then what I paid for,
Then waited an hour for reception staff to return to fix the problem.
when I got to my correct room, the bedding wasn't what I asked.
Room was untidy, floor stains scuff marks.
One bathroom even though specifies an ensuite. windows don't block out enough noise and was charged an extra $300 by "accident " and they couldn't contact me about their mistake for two-three days, only plus side where the comfy beds and big bath.

  • Stayed October 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cairns, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 2, 2013

We stayed here from the 21st to 31st October 2013. Very happy with the accommodation - very clean, a well equipped kitchen, a good size bathroom with separate shower and bath and two nice bedrooms. The lounge area is quite small but this is inner city accommodation and so was to be expected. The apartment was modern and well maintained - hard to fault really. I'd recommend asking for at least the 8th floor as it appears that the lower floors don't have balconies whereas 8th and up did. Also it's in a busy location and I have read that the lower floors can get some traffic noise. We couldn't hear any outside noise in our apartment. The daily room service was excellent and all the staff were very friendly and helpful. For a location in the heart of Melbourne at a fair room rate I'd recommend it very highly and would definitely stay there again.

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Contributor
17 reviews 17 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 17, 2013

We recently stayed for 3 nights for the Melbourne Marathon and was pleasantly surprised considering some of the negative reviews which I only read after booking and unfortunately at that time it is difficult to get reasonably priced accommodation
We had a 2 bedroom apartment on the 6th floor and it was very nice...it was very clean and tidy.
Don't be put off by the shabby reception area as the staff without exception where extremely pleasant and helpful. Wasn't too thrilled about leaving our bags there as our room wasn't ready on arrival but it was incident free.
There was a king size bed in the main room and a single in the tiny(windowless)second room but the beds would have been one of the most comfortable I have ever slept in.
As for the location it was fantastic...so close to everything
If staying with a family would definitely recommend
I just think that when you stayed in these type of places it is just the luck of the draw as they are privately owned

Room Tip: It seems to be to your advantage if you can go up higher
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  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Quest Hero on Russell

Address: 140 Little Collins St, Melbourne, Victoria 3000, Australia
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Airport Transportation
Hotel Style:
Ranked #11 of 30 B&Bs / Inns in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Quest Hero on Russell 4*
Number of rooms: 43
Reservation Options:
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Also Known As:
Quest Hero On Russell Hotel Melbourne
Hotel Melbourne Quest

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