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“Great location” 4 of 5 stars
Review of Quest Hero on Russell

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Quest Hero on Russell
3.0 of 5 Small Hotel   |   140 Little Collins St, Melbourne, Victoria 3000, Australia (Melbourne CBD)   |  
Hotel amenities
Ranked #9 of 28 Melbourne B&B and Inns
Australia
Top Contributor
120 reviews 120 reviews
42 hotel reviews
Reviews in 40 cities Reviews in 40 cities
35 helpful votes 35 helpful votes
“Great location”
4 of 5 stars Reviewed November 13, 2013

Quest Hero on Russell is in a great location! It's a little hard to find on a one way road, however one there its fine. Not all rooms have a view, however that's understandable being in the middle of a city and I wasn't in the room enough to care. The front desk staff were great, especially Louise. Is a place I would stay at again.

  • Stayed October 2013, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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122 reviews from our community

Traveler rating
    23
    46
    37
    12
    4
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • French first
  • Any
English first
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed November 8, 2013

was given wrong room, a smaller apartment then what I paid for,
Then waited an hour for reception staff to return to fix the problem.
when I got to my correct room, the bedding wasn't what I asked.
Room was untidy, floor stains scuff marks.
One bathroom even though specifies an ensuite. windows don't block out enough noise and was charged an extra $300 by "accident " and they couldn't contact me about their mistake for two-three days, only plus side where the comfy beds and big bath.

  • Stayed October 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cairns, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 2, 2013

We stayed here from the 21st to 31st October 2013. Very happy with the accommodation - very clean, a well equipped kitchen, a good size bathroom with separate shower and bath and two nice bedrooms. The lounge area is quite small but this is inner city accommodation and so was to be expected. The apartment was modern and well maintained - hard to fault really. I'd recommend asking for at least the 8th floor as it appears that the lower floors don't have balconies whereas 8th and up did. Also it's in a busy location and I have read that the lower floors can get some traffic noise. We couldn't hear any outside noise in our apartment. The daily room service was excellent and all the staff were very friendly and helpful. For a location in the heart of Melbourne at a fair room rate I'd recommend it very highly and would definitely stay there again.

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Contributor
17 reviews 17 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 17, 2013

We recently stayed for 3 nights for the Melbourne Marathon and was pleasantly surprised considering some of the negative reviews which I only read after booking and unfortunately at that time it is difficult to get reasonably priced accommodation
We had a 2 bedroom apartment on the 6th floor and it was very nice...it was very clean and tidy.
Don't be put off by the shabby reception area as the staff without exception where extremely pleasant and helpful. Wasn't too thrilled about leaving our bags there as our room wasn't ready on arrival but it was incident free.
There was a king size bed in the main room and a single in the tiny(windowless)second room but the beds would have been one of the most comfortable I have ever slept in.
As for the location it was fantastic...so close to everything
If staying with a family would definitely recommend
I just think that when you stayed in these type of places it is just the luck of the draw as they are privately owned

Room Tip: It seems to be to your advantage if you can go up higher
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  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
1 review
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed September 15, 2013

After reading all the reviews I was a bit concerned when booking into the Quest Hero. I requested a higher floor room and was granted this without issue. The apartment itself was clean and spacious. On arrival I found the kitchen poorly equipped - i.e. no potato peeler, chopping board, strainer or frying pan but after speaking to staff these were in the room by the following day without any drama's. The staff were extremely friendly and helpful and this goes a long way in terms of being happy where we are staying. I had to giggle at some of the finishings such as clothes dryer erected on wall the right side up, meaning when turning it on, the controls were at the top of the ceiling and could only be reached by standing on a chair. (No big issue for us!). The wardrobes couldn't be accessed easily as they were opening doors (instead of sliding doors) ... no big issue for us we just moved one of the bedside tables to another part of the room and then could access the plenty of wardrobe space easily. The power-point in the bathroom was inside the mirrored cupboard so you just had to work around this when blow drying your hair and you def couldn't leave the appliance plugged in - there was no bench space in the bathroom. However all of these things are easy to work around so it didn't worry us at all and it's more the owners/builders poor design rather than anything to do with Quest Management. In terms of all the comments regarding the excessive noise - when myself/husband/children were asleep we didn't hear the garbage trucks at all but when we were awake we could hear them and they didn't disturb us in the slightest and they definitely didn't wake us up! The location was fantastic easy walking distance everywhere and with a café right downstairs for coffee's & brekkie and a pastry shop on the corner it was great (I recommend the cranberry, walnut & white chocolate roll). Overall the nightly rate and space of the apartment were good and the staff were extremely helpful & friendly so I would definitely recommend the Quest Hero and stay there again on our next visit to wonderful Melbourne.

Room Tip: Definitely ask for a deluxe 2 bedroom as both bedrooms are spacious and have windows.
See more room tips
  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Old Beach, Tasmania, Australia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed September 3, 2013

ask for early checkin was told would be arranged, phoned before leaving Geelong at 10am was told our room would be ready at 12,noon on arrival at 1pm was told the room wouldn't be ready untill 2pm , i ask if there was somewhere we could leave our bags and was told we could leave them in the Foyer outside the Elevator with several other guests luggage, when we eventually got into our room which was booked as a king, Queen room we found 1 Queen bed and 3 Singles and had to wait for Housekeeping to sort it out, the Apartment was spacious but there were handmarks all on the cupboards, hair on the floor in bathrooms and laundry the cloths dryer had so much black dust on it was not what i would expect from a Quest Property as i stay with them often and is the first time i have experienced anything like this, also the chap on Reception really needs to have a lesson in people skills....

  • Stayed August 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed August 18, 2013

Our rooms were on the 5th floor so when booking would request a room on one of the higher floors as it was very noisy & no views. Our rooms could do with a big makeover, Blinds in main bedroom broken, rooms dark as we had to pull the blinds down as workers in the office opposite looked straight in our lounge. 2nd room had no window so very dark & dingy. On the up-side the location was great, easy to get around the city & walking distance to Rod Laver arena. Overall very disappointing as it wasn't cheap, wouldn't stay here again & wouldn't recommend it to friends.

  • Stayed August 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Quest Hero on Russell

Address: 140 Little Collins St, Melbourne, Victoria 3000, Australia
Location: Australia > Victoria > Melbourne > Melbourne CBD
Amenities:
Bar / Lounge Business Center with Internet Access Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Airport Transportation
Hotel Style:
Ranked #9 of 28 B&Bs / Inns in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Quest Hero on Russell 3*
Number of rooms: 45
Reservation Options:
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Also Known As:
Quest Hero On Russell Hotel Melbourne
Hotel Melbourne Quest

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