When we arrived the duty maanger was very pleasant and the room was everything we needed. Clean, plenty of room and very central. We went for a walk down to Elizabeth street which only took a few minutes and returned to our room about 9.30pm.
Things went downhill from there. The next door room obviously had people around and they had their music very loud. There is no-one on reception after 9pm so we couldn't get anyone to talk to them about the noise. However the huge storm outside soon out blasted their noise levels.
The following morning we awoke to what we assumed was still heavy rain but no - this was the noise from the air-conditioning unit across the road. This continued 24/7 for our whole stay.
Early each morning the building sites across the road started work and noise levels grew from there.
The last two nights were the worst though. The first night, starting at 10pm, someone started kango hammering the concrete on the street outside. Then they loaded the concrete into a truck with a digger. This continued until the early hours. No-one was on reception to deal with this so we approached them the next morning. Basically we were told that Council did their own thing and that they didn't have to follow noise rules. Nothing the hotel could do about it although they had been aware of it happening the previous week,
The next night they brought out the concrete cutters. Fortunately we got hold of reception before they closed and they gave us a key to a room higher up so we could move if it got too loud.
5 nights of very little sleep made for some very ratty tourists by the time we checked out.
Also you need to be aware of the fact that rooms don't get serviced on Sunday's so we had no clean towels etc. We hadn't been told this but if you read the information folder it is hidden in there fairly obcurely. And the linen wasn't changed on the beds in the whole five nights we stayed either.
This wasn't a cheap hotel at all and whilst the staff were pleasant enough the noise levels made for a pretty miserable stay.
- Also Known As:
- Quest Hero On Russell Hotel
- Quest Hero On Russell Hotel Melbourne
- Hotel Melbourne Quest
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