My husband and I stayed at the Somerset Gordon Place for 2 nights. The positive aspects were that even though we only had booked a studio apartment, the kitchen facilities were better than expected and we also had a clothes washer and dryer in the apt, which we hadn't been expecting. There was a Coles grocery store about a ten minute walk away which was convenient.
Unfortunately, there were some negative aspects, which interfered with our enjoyment of this facility. We had emailed a couple questions to the hotel prior to our arrival which went unanswered. My main concern was that the internet booking, although done through the hotel's website, was dealt with by someone in Singapore ( I believe ). I'm not sure if there was a language barrier or not, but I had asked for information for a June booking and received info back about July rates. Therefore, when I made my booking on line, I added a comment indicating that I wanted the hotel to ensure that the booking I was making was for June. My email confirmation did show the June booking. However, when we arrived to the hotel, the room was booked for July instead. This could, obviously, have been a disaster. The next problem was that we had less than five minutes of hot water for our shower, both in the morning and the evening. We did complain but were offered no discount, although the staff indicated that there had been numerous complaints and they were having the problem looked after. We also did not receive any shampoo for our second day and although I called to request this, it was never delivered. As well, the soap dish in the shower was broken.
The staff were all friendly and professional which was appreciated. However, if we ever have the opportunity to return to Melbourne, we will not be staying at this facility again as our.expectations were not met.
- Official Description (provided by the hotel):
- Welcome to Quest Gordon Place - a quality National Trust listed property which offers a unique and stylish accommodation option in the heart of Melbourne CBD. We offer a range of studio, one and two bedroom fully equipped apartments surrounding a beautiful inner courtyard, located in the heart of the world-renowned theatre district and the top end of bustling Chinatown. All guests have access to our onsite restaurant Deli 1884, outdoor heated swimming pool and BBQ area. Our room rates include broadband internet access (300MB daily limit) and local telephone calls. This spacious property is ideal for the business and leisure traveller offering fully equipped apartments including kitchen and laundry facilities and an outdoor heated pool. This non-smoking property. Reception Hours are available between 7:00am - 11:00pm daily. ... more less
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- Also Known As:
- Quest Gordon Place Hotel Melbourne