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“Dirty bathroom, no window, old bed, very small.” 2 of 5 stars
Review of Quest Gordon Place

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Quest Gordon Place
3.5 of 5 Condominium   |   24 Little Bourke Street, Melbourne, Victoria 3000, Australia   |  
Hotel amenities
Ranked #41 of 111 Specialty Lodging in Melbourne
Melbourne, Australia
Senior Contributor
39 reviews 39 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
15 helpful votes 15 helpful votes
“Dirty bathroom, no window, old bed, very small.”
2 of 5 stars Reviewed November 25, 2013

I stayed at this Heritage listed building last Saturday night at a cost of $209. The location is fantastic and is probably the best thing about this place. From the outside to the court yard area, it looks pretty impressive and different to the ordinary style of hotel. However, we were give the keys to a basement level studio. The roof was really low in the entry and bathroom and even at 5ft 4inches I couldnt raise my arm to brush my hair in the bathroom without whacking my hand.

I was disgusted by the state of the shower. It was filthy! Have they never heard of grout cleaner? I was so angry to see that I had paid this money for a room like this when my own home looks way more like a hotel than this! There is no way I would accept my home bathroom shower looking like this. Even in its dirtiest state, my home shower looks a hell of a lot cleaner than this.

There was no window in this room other than looking out onto the public atrium area. I couldn't leave the shutters of this window open as anyone could look down into the room so I had to close myself in. Therefore, the room was hot and stuffy and miniscule.

The bed was like what you would find in a cheap motel in the middle of nowhere. It made NYC hotel rooms look gigantic.

There were no tissues in the room either. The lighting was terrible - so gloomy.

We went down to the cafe Sunday morning within the buidling for an early breakfast and coffee to be told it did not open until 8am! Seriously!

I found this room overpriced and a real disappointment. Parking was away from the hotel and $30 (2pm Saturday until 7.30am Sunday). Despite what their website says, there was no parking discount.

I suggest they get an industrial cleaner onto those showers.

Room Tip: Ask for a window. Ask for the shower to be cleaned and as they are white tiles, they should not have...
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  • Stayed November 2013, traveled with friends
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QOL, Director of Sales at Quest Gordon Place, responded to this review, December 11, 2013
Dear AussieSarahB
Thank you for taking the time to review your stay at Quest Gordon Place. We apologize that your experience did not live up to your expectations. We would appreciate the opportunity to discuss this further with you. Please contact our Client Relations Manager Sandi Gemmell on 03 9663 2888 or by email sgemmell@questapartments.com.au so that we can discuss the details of your feedback further. Again, we would like to thank you for your honest review.

Kind Regards,

Amanda Rickard
Director of Sales
Quest Gordon Place
03 9663 3317
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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192 reviews from our community

Traveler rating
    39
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    37
    33
    12
See reviews for
21
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Swedish first
  • Any
English first
Wollongong, Australia
Contributor
16 reviews 16 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 9, 2013 via mobile

Although the rooms were small, they were adequate for our couple plus 1. Kitchen was tiny with no storage and a tiny bar fridge but was also manageable for 3. There was nowhere to eat except for on your lap in the lounge room, but an anticipated upgrade will hopefully solve this problem.
Beds were comfy, staff excellent. 2 coffee shops on premises also had great service (only drank coffee - but it was good in each place.)
5 minute walk from many theatres, and importantly for us 12 minute brisk walk to hospital.

  • Stayed October 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QOL, Director of Sales at Quest Gordon Place, responded to this review, October 29, 2013
Dear Lynda G,

Thank you for taking the time to share your feedback from your recent stay with us. I will certainly pass on your lovely feedback to our fantastic front office team and management. We would be grateful for the opportunity to accommodate you in a larger apartment as it was a pleasure to have you and if there is anything that we can do to assist in future, please don't hesitate to contact us.

We look forward to welcoming you back to Quest Gordon Place again soon.

Kind Regards,

Amanda Rickard
Business Development Executive
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Auckland Region, New Zealand
Senior Contributor
31 reviews 31 reviews
11 hotel reviews
Reviews in 16 cities Reviews in 16 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed September 15, 2013

My sister and partner recently stayed at Quest while exploring Melbourne - we had a fabulous time, our 2 bedroom apartment was really spacious and comfortable, and got serviced every day so nice and clean.

The location on Little Bourke St was very handy to all the shops and laneways, and we had amazing breakfasts from the on-site cafe (Deli 1886) which were all yummy and delivered by Corrina, the friendly lady who runs the place. We were well looked after by the reception team, John especially was one of the nicest hotel guys we've ever come across, very personable! We enjoyed using the spa pool and the gym.

One thing to be aware of is you can't have multiple people signing into the room WiFi at a time, we had to take turns.

Overall a great stay in a cool place, the building has an interesting history too which I enjoyed reading about! Thanks Quest, we'll be back. :-)

Room Tip: One further back from the road is probably a good idea, ours was nice and quiet, room 37.
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  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QOL, Director of Sales at Quest Gordon Place, responded to this review, October 2, 2013
Dear Tesh001,

Thank you for taking the time to share your lovely feedback from your recent stay with us. I will certainly pass on your glowing feedback to our Front Office Team and to Corrina from our onsite restaurant Deli 1884. It was a pleasure to have you stay with us and we look forward to welcoming you back to Quest Gordon Place in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Myrtleford
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed August 21, 2013

When we arrived we discovered there was a foul odor in the bathroom. We went out and returned later that evening to find the odor was still there and the apartment was cold, the heating did not work and there was no spare blankets to be found it was a very cold and uncomfortable night.
Early Saturday morning we were woken by the cafe banging their chairs on the ground as they set up, which was right outside our window.
On checkout I again expressed my frustration and dissatisfaction with our weekend and was given a quest feedback form and told an mail was sent to the Manager (Totally felt fobbed off)
Our room did Not at all represent the Photos on the Website gallery.
NEVER EVER will I or My family be staying here again.

  • Stayed August 2013, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QOL, Director of Sales at Quest Gordon Place, responded to this review, August 27, 2013
Dear Tricia M,
Thank you for taking the time to review your recent stay at Quest Gordon Place. I apologize that your experience did not live up to your expectations. We would appreciate the opportunity to discuss this further with you. Please contact our Client Relations Manager Sandi on 03 9663 2888 or by email sgemmell@questapartments.com.au so that we can discuss the details of your feedback further.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sale, Australia
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed August 19, 2013

Our apartment faced Little Bourke Street, ground level so we heard everything and everyone outside, including the 5am garbage truck. The one and only bathroom had a really bad sewerage smell which only got worse over the weekend. The heating did not work and there were no spare blankets. We have stayed at Quest before and therefore expecting a really nice stay in Melbourne but considering that we paid $335 a night we wont be recommending Gordon Place to anyone. Really disappointing. The only redeeming feature was it's location.

Room Tip: Ask for a room at the back of the property!
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  • Stayed August 2013, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QOL, Director of Sales at Quest Gordon Place, responded to this review, September 10, 2013
Dear Helen M,
Thank you for taking the time to review your recent stay at Quest Gordon Place. I apologize that your experience did not live up to your expectations. We would appreciate the opportunity to discuss this further with you. Please contact our Client Relations Manager Sandi on 03 9663 2888 or by email sgemmell@questapartments.com.au so that we can discuss the details of your feedback further.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Senior Contributor
40 reviews 40 reviews
31 hotel reviews
Reviews in 22 cities Reviews in 22 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed July 23, 2013

Stayed here recently for a 2 night stay for a work conference with colleagues. We stayed in a 2 Bedroom Apartment which was plenty big enough for a short stay, but wouldn't recommended it for a long term stay. Admittedly we had crammed 3 people in the apartment (1 Double & 1 Single plus the Sofa Bed).
The staff were very courteous upon both check-in and check-out and the process was very quick and easy.
A downside to the apartment we stayed in was that we were facing the street and it was quite loud, particularly at night and being over a weekend. The noise from the street is a bit overbearing, so if you're a light sleeper - be warned! Also having people come into the property at night can be loud too - it echoes quite a bit and the noise travels.
Overall had a pleasant stay and the location is quite good and value for money.

Room Tip: Ask for one away from the street if possible!
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  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed June 16, 2013

Stayed at this hotel and could not sleep due to partying above my room. There was no security to call and I felt as though it was safe for me to leave the room and confront the people making the noise. In the morning, reception told me there is no security. This is not good and seems to suggest that the hotel for as cheap as possible

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QOL, Director of Sales at Quest Gordon Place, responded to this review, June 19, 2013
Dear Jynmac,
Thank you for taking the time to share your feedback from your recent stay with Quest Gordon Place. We do have an on-site Night Manager who is available for guests to phone after hours however please be assured that I will certainly pass on your comments regarding security to the Manager. We would really appreciate the opportunity to discuss this matter with you further, please feel free to contact our Client Relationship manager Sandi Gemmell via email at sgemmell@questapartments.com.au and advise a suitable time for us to contact you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quest Gordon Place

Address: 24 Little Bourke Street, Melbourne, Victoria 3000, Australia
Location: Australia > Victoria > Melbourne
Amenities:
Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #41 of 111 Specialty Lodging in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Quest Gordon Place 3.5*
Number of rooms: 50
Official Description (provided by the hotel):
Welcome to Quest Gordon Place - a quality National Trust listed property which offers a unique and stylish accommodation option in the heart of Melbourne CBD. We offer a range of studio, one and two bedroom fully equipped apartments surrounding a beautiful inner courtyard, located in the heart of the world-renowned theatre district and the top end of bustling Chinatown. All guests have access to our onsite restaurant Deli 1884, outdoor heated swimming pool and BBQ area. Our room rates include broadband internet access (300MB daily limit) and local telephone calls. This spacious property is ideal for the business and leisure traveller offering fully equipped apartments including kitchen and laundry facilities and an outdoor heated pool. This non-smoking property. Reception Hours are available between 7:00am - 11:00pm daily. ... more   less 
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Also Known As:
Quest Gordon Place Hotel Melbourne

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