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“Bad Smell” 2 of 5 stars
Review of Quest Gordon Place

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Quest Gordon Place
3.5 of 5 Condominium   |   24 Little Bourke Street, Melbourne, Victoria 3000, Australia   |  
Hotel amenities
Ranked #31 of 113 Specialty lodging in Melbourne
Sale, Australia
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“Bad Smell”
2 of 5 stars Reviewed August 19, 2013

Our apartment faced Little Bourke Street, ground level so we heard everything and everyone outside, including the 5am garbage truck. The one and only bathroom had a really bad sewerage smell which only got worse over the weekend. The heating did not work and there were no spare blankets. We have stayed at Quest before and therefore expecting a really nice stay in Melbourne but considering that we paid $335 a night we wont be recommending Gordon Place to anyone. Really disappointing. The only redeeming feature was it's location.

Room Tip: Ask for a room at the back of the property!
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  • Stayed August 2013, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QOL, Director of Sales at Quest Gordon Place, responded to this review, September 10, 2013
Dear Helen M,
Thank you for taking the time to review your recent stay at Quest Gordon Place. I apologize that your experience did not live up to your expectations. We would appreciate the opportunity to discuss this further with you. Please contact our Client Relations Manager Sandi on 03 9663 2888 or by email sgemmell@questapartments.com.au so that we can discuss the details of your feedback further.
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178 people have reviewed this hotel

Traveler rating
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    35
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    10
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Swedish first
  • Any
English first
Melbourne, Australia
Senior Contributor
35 reviews 35 reviews
28 hotel reviews
Reviews in 19 cities Reviews in 19 cities
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed July 23, 2013

Stayed here recently for a 2 night stay for a work conference with colleagues. We stayed in a 2 Bedroom Apartment which was plenty big enough for a short stay, but wouldn't recommended it for a long term stay. Admittedly we had crammed 3 people in the apartment (1 Double & 1 Single plus the Sofa Bed).
The staff were very courteous upon both check-in and check-out and the process was very quick and easy.
A downside to the apartment we stayed in was that we were facing the street and it was quite loud, particularly at night and being over a weekend. The noise from the street is a bit overbearing, so if you're a light sleeper - be warned! Also having people come into the property at night can be loud too - it echoes quite a bit and the noise travels.
Overall had a pleasant stay and the location is quite good and value for money.

Room Tip: Ask for one away from the street if possible!
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  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed June 16, 2013

Stayed at this hotel and could not sleep due to partying above my room. There was no security to call and I felt as though it was safe for me to leave the room and confront the people making the noise. In the morning, reception told me there is no security. This is not good and seems to suggest that the hotel for as cheap as possible

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QOL, Director of Sales at Quest Gordon Place, responded to this review, June 19, 2013
Dear Jynmac,
Thank you for taking the time to share your feedback from your recent stay with Quest Gordon Place. We do have an on-site Night Manager who is available for guests to phone after hours however please be assured that I will certainly pass on your comments regarding security to the Manager. We would really appreciate the opportunity to discuss this matter with you further, please feel free to contact our Client Relationship manager Sandi Gemmell via email at sgemmell@questapartments.com.au and advise a suitable time for us to contact you.
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Melbourne
2 reviews
4 of 5 stars Reviewed June 4, 2013

Great location in china town. Spacious apartment with full kitchen dining and lounge. Opening french doors provided some crisp melbourne air. Friendly and helpful staff . Would be good in summer with outdoor pool in the heart of Melbourne. Book early for best deal!

  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QOL, Director of Sales at Quest Gordon Place, responded to this review, June 10, 2013
Dear Catherine,

Thank you for sharing such a lovely review from your recent stay with us. It is fantastic to hear that there were many highlights during your stay.. It was a pleasure to have you stay with us and we look forward to welcoming you back to Quest Gordon Place in the near future.
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Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 14, 2013 via mobile

I stayed here for a few weeks while I was working away from home. Hass, John & Nirav were 3 of the friendliest staff members I have dealt with. Always greeting me and always willing to help with any queries I had. The rooms are clean and fresh. Good central location in the city close to all public transport etc

  • Stayed April 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QOL, Director of Sales at Quest Gordon Place, responded to this review, May 21, 2013
Dear joeyarc10,
Thank you for taking the time to share such a lovely review of your stay with us. Providing our valued guests with excellent service is always our top priority and I will be sure to forward your wonderful feedback on to our fantastic front office team.
If there is anything that we can be of assistance with in future, please do not hesitate to contact us. It was a pleasure to have you and we certainly look forward to welcoming you back in the near future.
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south australia
Top Contributor
113 reviews 113 reviews
49 hotel reviews
Reviews in 53 cities Reviews in 53 cities
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed April 30, 2013

We have stayed at Gordon Place , when in Melbourne for over thirty tears. Over time different chains have had it. It is a National Trust building, so is very old. The rooms are being re-furbished at the moment...they really need it as they are very "used". We were upgraded to a suite on this trip, and that was much appreciated. Gordon Place is very close to a lot of very good resturaunts in the"top end of town" Studio rooms are very small, but we find they are adequate

  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QOL, Director of Sales at Quest Gordon Place, responded to this review, May 6, 2013
Dear Pinehart,
Thank you for taking the time to share your experiences at Quest Gordon Place. It is very rewarding to have such loyal guests coming back time and time again and go through all the changes with us. As you stated before, we are moving through the process of refurbishing this property - last month we have completed re-painting all of the apartments. Our next step is new furnishings.
It has been a long process for us but we are excited and certainly believe this property is moving in the right direction. We look forward to welcoming you back to Quest Gordon Place again very soon.
Do feel free to contact us prior to your next arrival if you prefer a certain room type or location within the property and we will do our best to accommodate your wishes.
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Maitland, Australia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 22, 2013

Quest Gordon was interesting old building and lovely layout of courtyards with pool in one of them. Cafe was located in hotel. Quiet location but close to Princess Theatre and Chinatown. Free city tram and free city bus nearby. The two bedroom apartment was spacious and had everything we needed.

Room Tip: We stayed in room 43 which was nice and quiet.
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  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QOL, Director of Sales at Quest Gordon Place, responded to this review, April 23, 2013
Dear Viola,
Thank you for taking the time to share your experiences with us at Quest Gordon Place. It was a pleasure to have you as our guest and we look forward to welcoming you back to Melbourne in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quest Gordon Place

Address: 24 Little Bourke Street, Melbourne, Victoria 3000, Australia
Location: Australia > Victoria > Melbourne
Amenities:
Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #31 of 113 Specialty lodging in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Quest Gordon Place 3.5*
Official Description (provided by the hotel):
Welcome to Quest Gordon Place - a quality National Trust listed property which offers a unique and stylish accommodation option in the heart of Melbourne CBD. We offer a range of studio, one and two bedroom fully equipped apartments surrounding a beautiful inner courtyard, located in the heart of the world-renowned theatre district and the top end of bustling Chinatown. All guests have access to our onsite restaurant Deli 1884, outdoor heated swimming pool and BBQ area. Our room rates include broadband internet access (300MB daily limit) and local telephone calls. This spacious property is ideal for the business and leisure traveller offering fully equipped apartments including kitchen and laundry facilities and an outdoor heated pool. This non-smoking property. Reception Hours are available between 7:00am - 11:00pm daily. ... more   less 
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Also Known As:
Quest Gordon Place Hotel Melbourne

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