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“Poor service” 2 of 5 stars
Review of Quest Gordon Place

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Quest Gordon Place
3.5 of 5 Condominium   |   24 Little Bourke Street, Melbourne, Victoria 3000, Australia   |  
Hotel amenities
Ranked #33 of 114 Specialty lodging in Melbourne
Perth, Australia
1 review
1 helpful vote 1 helpful vote
“Poor service”
2 of 5 stars Reviewed April 17, 2013

Charming architecture, full of history and great location. Service over Easter was non-existent and state of room was really poor. Carpet was feral and state of bathroom left a lot to be desired. Sauna wasn't working properly and gym facilities do not constitute a gym. Location and look of building only saving grace. Very creaky floors above and below - do don't expect a quiet and tranquil place

  • Stayed March 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QOL, Director of Sales at Quest Gordon Place, responded to this review, April 23, 2013
Dear Elinor B,
Thank you for taking the time to review your recent stay at Quest Gordon Place. I apologise that your experience did not live up to your expectations and we would appreciate the opportunity to discuss this further with you. Please contact our Client Relations Manager on (03 9663 2888) or by email sgemmell@questapartments.com.au so that we can discuss.
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179 people have reviewed this hotel

Traveler rating
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    35
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Swedish first
  • Any
English first
Brisbane, Australia
Top Contributor
61 reviews 61 reviews
27 hotel reviews
Reviews in 36 cities Reviews in 36 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed April 16, 2013 via mobile

Charming place. Old architecture in the city center. Loved it. Room is very comfortable. Ideally located at the end of Chinatown. Clean. Quiet. Good value for money. Only problem was the sauna out of order. Nice swimming pool.

Stayed April 2013, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Senior Contributor
24 reviews 24 reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed April 10, 2013

The apartment we got was grubby and careworn -bench tops were tacky; taps in the bathroom and kitchen were leaking; the kitchen one leaked behind the bench causing a mouldy smell through the kitchen area; a small pile of dust and hair was collected behind the toilet door; the halogen downlight in the bathroom was hanging down by the wire; there was no extractor fan in the toilet and the window wouldn't open; all the windows were dirty. The dishwasher came out of the cabinet when you tried to open the door, but this is not a concern because they only give you two plates, two cups, two knives etc - you're not going to use the dishwasher everytime you have a snack. Service is not a strong point: I asked if I could check in for my return flight - sorry not possible. Listen up management - you have a wonderful building, spacious apartments, convenient location and pleasant outlook - make the most of it with upgrading, bright decor and staff training.

Room Tip: Check the room first for cleanliness and things like leaky taps.
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  • Stayed April 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
perth
Senior Contributor
32 reviews 32 reviews
16 hotel reviews
Reviews in 12 cities Reviews in 12 cities
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed April 1, 2013

Check in quick and easy, as was checkout! Location was great, with in walking distance to everything we needed to visit. We had a two bedroom apartment which was roomy enough but most rooms needed a good clean.. Also outside our room, someone uses it as an ashtray..Overall this place has everything you need but housekeeping lets it down!

  • Stayed March 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Senior Contributor
33 reviews 33 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed March 24, 2013

A return visit (I also stayed here last year) and this time with business colleagues and family. Definitely to return again. As before - a wonderful heritage building - great inner courtyards - very helpful and attentive staff. Love the brick! all colleagues were happy about staying there, they were in rooms in all parts of the building, and all have asked to return. and the little corner cafe (Petite Bourke) has good food and coffee.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Australia
Top Contributor
88 reviews 88 reviews
59 hotel reviews
Reviews in 46 cities Reviews in 46 cities
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed February 23, 2013

These apartments are in a building with a lot of history which we found really interesting. It also means that the buildings are old fashioned - ie over a hundred years old. So it's not all that easy to get around, and not recommended if you find stairs difficult. We booked a one-bedroom apartment, and when we got into it found that the airconditioning didn't work, the bedroom window was jammed closed, and the shower didn't work (would not mix hot and cold). Not a good start! However, we asked to be moved, and they moved us to a completely different type of apartment at the front of the building (less spacious and modern in fit-out, but more interesting) where everything worked. (However even in that apartment the bathroom fittings were a bit shonky, and the shower wasn't clean.) We enjoyed the stay after that, and appreciated the pool on a hot weekend. We also liked the small touches, such as a small library area near the pool which would be great for people who have been travelling for a while.
The rooms are arranged around two internal courtyards, one covered and one not covered. If you like a lie-in you could well be annoyed, as we were, by inconsiderate early-riser guests talking loudly.
There is a small cafe for breakfast but as there are so many 7-11 stores nearby you probably don't need this. There are scores of restaurants within a few minutes' walk and it is handy for any city centre activity and theatres. Parking is a bit tricky in the recommended car park, but OK when you get the hang of it, although I would recommend bringing a small car if possible, to avoid stress.
This would definitely now be our first-choice for an apartment stay in the city centre, as it is so much nicer than the other soulless alternatives. However I would ring ahead and check which room I was getting.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QOL, Director of Sales at Quest Gordon Place, responded to this review, February 26, 2013
Dear Ert53,
Thank you for taking the time to share your experience at Quest Gordon Place. We agree that the beautiful building has a lot of character and this certainly provides a very unique accommodation option in Melbourne. I am glad to see that our staff were able to move you to an apartment that was more suitable to your needs. You may be aware that we are moving through the process of refurbishing this property - this month we will complete re-painting all apartments. Our next step is new furnishings.
It has been a long process for us but we certainly believe this property is moving in the right direction and we look forward to welcoming you back to Melbourne again very soon. Do feel free to contact us prior to your next arrival if you prefer a certain room type or location within the property and we will do our best to accommodate your wishes.
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Sydney
Senior Contributor
49 reviews 49 reviews
20 hotel reviews
Reviews in 27 cities Reviews in 27 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed February 10, 2013

This is a gorgeous old building and the reception staff (especially Matt) were fantastic. It is in a great position but the bathroom (Room 42) is mouldy. The shower is mouldy plus at the back of the basin. You can smell the mould as soon as you walk into the bathroom. Lucky a friend had brought a pair of thongs and I wore those in the shower. Sheets were clean and the bed comfy :).

  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Quest Gordon Place

Address: 24 Little Bourke Street, Melbourne, Victoria 3000, Australia
Location: Australia > Victoria > Melbourne
Amenities:
Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #33 of 114 Specialty lodging in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Quest Gordon Place 3.5*
Official Description (provided by the hotel):
Welcome to Quest Gordon Place - a quality National Trust listed property which offers a unique and stylish accommodation option in the heart of Melbourne CBD. We offer a range of studio, one and two bedroom fully equipped apartments surrounding a beautiful inner courtyard, located in the heart of the world-renowned theatre district and the top end of bustling Chinatown. All guests have access to our onsite restaurant Deli 1884, outdoor heated swimming pool and BBQ area. Our room rates include broadband internet access (300MB daily limit) and local telephone calls. This spacious property is ideal for the business and leisure traveller offering fully equipped apartments including kitchen and laundry facilities and an outdoor heated pool. This non-smoking property. Reception Hours are available between 7:00am - 11:00pm daily. ... more   less 
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Also Known As:
Quest Gordon Place Hotel Melbourne

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