Good location but room was not ready for 2pm checkin. Room was disappointingly small especially the bathroom (one person use at a time) and only a double bed. Hardly enough room for our luggage. Had asked for champagne glasses in the room before check-in but had to ask again before they were delivered. Second day room was unserviced at 3pm after we'd been out all day so we rang through to reception and went out again to give them enough time to do so. Unfortunately upon return at 5.30pm it was still not done and as there were no fresh towels, we could not shower and rest before going to the theatre. By the time the room was ready, we had to rush to get ready. Of course it was not vacuumed or cleaned which is what you pay for and expect. Disappointing experience and would not stay here again or recommend to others. I think they rely on the historic nature of the hotel and its' location rather than the importance of customer care. Disappointed really covers it.
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- Also Known As:
- Melbourne Rendezvous Hotel