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“Loved the Grand Hotel- will certainly be back!” 5 of 5 stars
Review of Grand Hotel Melbourne - MGallery Collection

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Grand Hotel Melbourne - MGallery Collection
4.0 of 5 Hotel   |   33 Spencer St., Melbourne, Victoria 3000, Australia   |  
Hotel amenities
Ranked #53 of 171 Hotels in Melbourne
new zealand
Contributor
16 reviews 16 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
26 helpful votes 26 helpful votes
“Loved the Grand Hotel- will certainly be back!”
5 of 5 stars Reviewed April 15, 2010

My husband and I booked this hotel through wotif (mystery booking) and we have no regrets!
We have stayed at Accor hotels before and this one, by far, was our favourite for its unpretentious charm and sophistication. The building has an interesting history and therefore great character (huge hallways, beautiful rooms). We LOVED it and will certainly be back.

Pros:
Friendly staff, quick response to any needs
Super comfortable bed with lovely duvets
Spacious studio accommodation
Pool, fitness centre and sauna
Awesome room, huge hallways
Library collection for visitors to borrow
Location, location, location! (out of the way but very close to trams & main train station)
Quality towels, robes/dressing gowns and toiletries (shampoo, conditioner, body wash & moisturiser)
Close to IGA for any grocery needs
Private balcony attached to our room
Luggage storage
Private, quiet (cannot hear neighbours in their rooms)
Beautiful building! Beautiful landscape around pool area

Cons
spa pool/hot tub was out of service
Could hear the train in 'track facing' room (but would still definitely stay again)

LOVED it. We really did have a marvellous time and loved the Grand Hotel. What a lucky gamble on the wotif mystery room! I'll never do that again because we want to guarantee that we stay at the GRAND HOTEL MELBOURNE!!!

  • Stayed April 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,112 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (135)
Date | Rating
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  • French first
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  • Italian first
  • Japanese first
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English first
warragul
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed April 2, 2010

We have just stayed at the Grand for one night and thought it was very nice. The room we had was only a studio suite but seemed much more spacious, I guess because of the high ceilings. I asked on arrival if we could have a room with a balcony and this was arranged with no fuss. We were on the 6th floor facing Spencer st and had no issues with noise. the bathroom was fairly small compared to many hotels I've stayed in but none the less clean and entirely functional, except for having no exhaust fan. The staff were excellent, very friendly. I love the charm and spaciousness of the old building, much more character than many new hotels. The general vibe of the place seemed very relaxed, like time slowed down on entering through the big old doors. I think the quirks of the place are just what goes along with an old building. Breakfast was beautiful and I liked the a la carte menu as I'm not a huge fan of the buffet. All in all a pleasant stay. Thank you

  • Stayed March 2010, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
terrigal
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 22, 2010

Stayed only for on enight but delighted by the loft style one bedroom apartment. 3 split levels, with entry containing dining table and kitchenette, next split level containing lounge area and then up the stairs to bedroom/bathroom. The bed was topped with a down filled underlay and was so soft and comfortable. Thought the location useful close to Flinders St Station and the tram right outside the door. Interested in booking again but this was an Accor card freebie so not sure of actual cost. of room usually .

  • Stayed March 2010, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
melbourne
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed March 4, 2010

After checking in we set off on our journey to find our room. Lug bags into elevator, off to the 5th floor, arrive on the 5th floor turn left, keep walking, keep walking, stop to let staff finish vacuuming hallway, keep walking, set off rescue flare because we thought we were lost, assured by staff that if we keep on going past the 5 maids trolleys scattered around the hallway and turn left then walk another 50 mts we will be there. We finally make it to the room bounce the luggage down the step and then lug it up 2 more flights to get to the bedroom. Having walked so far from the elevator we couldn't wait to see the view, thought it might make up for being put in a room in the next galaxy. The reward 'the carpark' view. Thanks!
The bathroom is dirty with dust and mould covering the vent. If you were 3ft you could get your head under the shower rose. If you are sitting on the toilet leave a coathanger on the door so no one will come in and knock you unconscious opening the door onto you.

If you want to use the kitchen i would advise you to take a power lead otherwise you will be playing the ' pull one plug out put another one in ' game if you want to use more than 2 appliances. The couch cusions were frayed and torn. If its hot and you want to use the cooler bring a pair of earmuffs as the noise of the thing will keep you awake all night.
Went to use gym next morning, no longer there, just an empty room???

Breakfast was ok but for $30per person you would expect a buffet not, you can have one of these and one of those.
Lugged bags back to reception,thought ahead this time and took a snack for the trip.

Qued up behind a stupid seated desk to be let out of the place and payed them $330 for the privilege. If this place is 5 star The 'formula one motel chain would surely be 4 1/2 star.

And don't bother leaving a reply starting with "dear valued customer, we sincerely hope we will be given the opportunity of welcoming you back to the Grand Hotel in the future, where we are able to extend to you the high level of service we strive to offer all of our guests" under this review.
It's too late, i was a valued customer when i was there. Now i'm a customer that is never coming back, why would i wan't to waste my money and risk coming back to pay for a 3 star experiance with a 5 star price.

  • Stayed February 2010, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandGM, General Manager at Grand Hotel Melbourne - MGallery Collection, responded to this review, March 7, 2010
Dear Past Guest
Thank you for your feedback. We consider it an invaluable tool in helping us to continually improve on the level of service and facilities that we provide.
I will have our hotel operations team look into the various issue of your recent stay.I am personally extremely disappointed that various elements of your stay did not meet our typically high standards. Please do let me know if I can be of any further assistance in any way when arranging your next stay. Warm regards, Paul McConville
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed January 4, 2010

We book a wotif mystery room. Once confirmed it stated we would have a king bed. We got a queen bed in a studio room. The TV was so old the volume kept cutting out. The shower had mould all over it. If it had been cleaned properly it could have been srubbed off.
We had stay there before with no issues. This time we were very disappointed. Self Rated as 5 star we would now give it 3.

  • Stayed December 2009, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandGM, General Manager at Grand Hotel Melbourne - MGallery Collection, responded to this review, January 5, 2010
Dear Past Guest

Please be assured we have taken your comments very seriously. Our business relies on guest feedback such as yours.

I am sorry that you were disappointed with the standard of the studio apartment, please be assured that we do appreciate your feedback.

We sincerely hope we will be given the opportunity of welcoming you back to the Grand Hotel in the future, where we are able to extend to you the high level of service we strive to offer all of our guests.

Warm Regards.
Paul McConville
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Port Hedland, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 25, 2009

I liked the hotel. The staff were friendly and attentive, the room was clean and very spacious, although the bed was far too soft. Maybe not a 5 star hotel, but an interesting building with a great location. Would stay again (at the right price).

Stayed December 2009, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandGM, General Manager at Grand Hotel Melbourne - MGallery Collection, responded to this review, December 27, 2009
Dear Past Guest.

Thank you for your very generous comments further to your recent stay at the Garnd Hotel.

We look forward to welcoming you back to the Hotel, when next travelling to Melbourne.

Regards.
Paul McConville
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Senior Contributor
35 reviews 35 reviews
35 hotel reviews
Reviews in 30 cities Reviews in 30 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed December 23, 2009

I have just stayed at The Grand Hotel, Melbourne for the second time and this hotel is a must for any return visit. The building is 100% historic character and the suites are extremely large and spacious with the most comfortable beds imaginable. The hotel rates are most reasonable and the friendly and obliging staff are a credit to the hotel industry. Its location on the corner of Flinders and Spencer Street is excellent - close to Southbank, Docklands and Southern Cross Station.

  • Stayed December 2009, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandGM, General Manager at Grand Hotel Melbourne - MGallery Collection, responded to this review, December 24, 2009
Dear Recent Guest. Thank you for your very generous comments further to your recent stay at the Garnd Hotel. We look forward to welcoming you back to the Hotel, when next travelling to Melbourne. Regards. Paul McConville General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Hotel Melbourne - MGallery Collection

Address: 33 Spencer St., Melbourne, Victoria 3000, Australia
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#35 Business Hotel in Melbourne
#36 Romantic Hotel in Melbourne
#50 Luxury Hotel in Melbourne
#52 Family Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Grand Hotel Melbourne - MGallery Collection 4*
Number of rooms: 103
Official Description (provided by the hotel):
Centrally located adjacent to Southern Cross station and close to Melbourne city shopping, theatres, galleries and museums, The Grand Hotel Melbourne - a member of the MGallery collection is one of the most treasured heritage buildings in Victoria. Offering modern five star comfort, it exudes Victorian grandeur, with ornate detailing harking back to the 1800s. The Grand Hotel Melbourne provides deluxe Melbourne accommodation, with 103 spacious suites, a pool, spa, gym, library and hidden garden. ... more   less 
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Also Known As:
Grand Hotel Melbourne
Sofitel Melbourne

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