Booked their Two bedroom suite; the highest room type on their inventory. Therefore I couldn't ask for an upgrade as Le Club Gold member. However, when I entered the room I expect any nice touch from the hotel as it is MGallery brand but I didn't find any. Therefore I called to the Front Office asking if there's a welcome gift for Gold member who stayed here. It seems that the hotel reluctant a bit to provide it but some minutes later there;s a FO staff brought a wine to the room which I politely refuse since I didn't drink wine. Then the welcome gift was changed to Black Berry Jam and some chocolates.
The two bedroom suite is very large' the hotel told me that is 114 sqm. It has two stories and the beds are very comfortable. The location of the hotel is unbeatable, near to the railway station that connect to nearby cities. The hotel has a 10% discount brochure if you want to visit Eureka Skydeck 88 after I asked how to go to Eureka.
On the last day on our stay, we met Arthur in FO team which we talked a lot about travel and others. We also told that we have an early flight on tomorrow morning but we would like also to try breakfast at the hotel since I still have 60 USD voucher. Arthur was quickly organized all of them. Calling the cab, wrote down our order for tomorrow breakfast and also told me that he will tell it to the restaurant staffs to prepare our menu first !!!
When we woke up tomorrow, everything has been arranged by him. We are really appreciate for his excellent services to the customer. The Grand Hotel Melbourne is very good hotel but they should take note on how they treat for Le Club Gold/Platinum members.
- Official Description (provided by the hotel):
- Centrally located adjacent to Southern Cross station and close to Melbourne city shopping, theatres, galleries and museums, The Grand Hotel Melbourne - a member of the MGallery collection is one of the most treasured heritage buildings in Victoria. Offering modern five star comfort, it exudes Victorian grandeur, with ornate detailing harking back to the 1800s. The Grand Hotel Melbourne provides deluxe Melbourne accommodation, with 103 spacious suites, a pool, spa, gym, library and hidden garden. ... more less
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- Also Known As:
- Grand Hotel Melbourne
- Sofitel Melbourne