The location of the Grand Hotel is convenient to Southern Cross Station where the Skybus terminal is so very convenient to get to and from the airport. Located on Spencer Street, it is also close to Crown complex. Good location and easy walk to major attractions.
The check-in was done promptly and efficiently. I found the service here to be very good and all were pleasant.
The normal guest lift was out of service so had to use the service lift. It was quite shabby to have to use only one lift which was used by guests as well as staff using it to transport luggage, room service carts and what not. It got quite cramped waiting for the lift as the service area out the back was not large. Usually a constant wait for the one lift. There was a nice touch from the concierge, George, who left a drink voucher and a small box of cookies in the room.
The studio suite itself was of a very large size. It had a full kitchen with electric cooktop, dishwasher, small fridge, and microwave. Also had a sofa and chair as well as small dining table for two. The bedroom was separated by a wall but was still open. The king sized bed itself was extremely comfortable. The let down was the bathroom as it was compact to say the least. It had a shower only and there was enough room for one person to stand in there and that's it. Not much space around sink to store anything there. There was a balcony overlooking Spencer Street which was quite nice. Could get a little noisy at times but it was fine.
I had a drink at the bar and also tried the breakfast. It was a la carte and quite nice. Staff are very pleasant in there. The decor of the hotel is quite old fashioned and could do with a refurbishment. I guess it is In keeping with the old world charm style they have but it is a bit tired.
Overall it was a nice hotel to stay in due to the amount of space within the room. Good location and nice staff. Just let down by inoperable guest lift and decor.