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“Great all round hotel” 4 of 5 stars
Review of Grand Hotel Melbourne - MGallery Collection

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Grand Hotel Melbourne - MGallery Collection
4.0 of 5 Hotel   |   33 Spencer St., Melbourne, Victoria 3000, Australia   |  
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Ranked #52 of 171 Hotels in Melbourne
Sydney, Australia
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Great all round hotel”
4 of 5 stars Reviewed June 29, 2011

Friendly, convenient hotel adjacent to major transport links and the airport shuttle.. Excellent facilities with lovely heated pool, spa and innovative menu.. Spacious rooms , well soundproofed and a well set up kitchen and good study, in a wonderful historical building. Very comfortable bed . Happy to recommend

  • Stayed June 2011, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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1,146 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (142)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Melbourne, Australia
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed June 27, 2011

Excellent Building, masterpiece of melbourne, pity it has been ruined by a train bridge.

The rooms are very spacious and luxurious, with amazing begs and finish. Right in the south east corner of melbourne CBD in one of melbournes grandest buildings.

excellent service and vallet parking, dinning and all extra's you would expect from a top hotel.

A bit of a maze to get around and to access the gym/pools

Room Tip: Top floor with balcony
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  • Stayed July 2010, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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A TripAdvisor Member
4 of 5 stars Reviewed June 27, 2011

We really enjoyed our brief visit and would recommend to anyone to stay as location is perfect for shows shopping or sporting venture around Melbourne. Our only problem we encountered was, we both like our coffee hot and requested this for our breakfast coffee but it was just warm.

  • Stayed June 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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cairns
Top Contributor
67 reviews 67 reviews
44 hotel reviews
Reviews in 21 cities Reviews in 21 cities
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed June 26, 2011

I had stayed here a few years ago and had the most amazing time, I was SO disappointed on my return visit. In these few years The Grand was definitely not that grand anymore. Rooms seemed in need of a refresh, the studio room bathroom was tiny with the toilet crammed against the shower. The kitchen area was nice and well equipped though. The sofa lovely and comfy, flatscreen TV, desk, kingsize bed which dipped and was really not that comfy at all. Carpet definitely needs a refresh!
Breakfast was quite expensive, nice, nothing to rave over.
Location is very good for the casino, Etihad, trams and trains, DFO.
Considering the prices still being charged I think maybe there are better options now about Melbourne.

Room Tip: Keep an eye on Lastminute.com
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  • Stayed February 2011, traveled solo
    • 2 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Canberra, Australia
Senior Contributor
39 reviews 39 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed June 23, 2011

Stayed before here and was slightly underwhelmed and got that feeling again. There wasn't anything 'bad' about this place just don't know if I will rush back.

The hotel itself is in a very old and beautiful building. It certainly has character. It was a bit of a hike to our room because the building design isn't the modern efficient type. It has very large and long hall ways. The kids loved running down them whenever we went out.

We stayed in a 2 bedroom unit. Downstairs is a lounge, toilet and kitchen. A narrow staircase takes you up to the two bedrooms and bathroom. If you had heavy bags the staircase would be a challenge.

The main bedroom had its own tv with all the pay stations that were available in the main tv downstairs. However, yet another hotel that doesn't have any of the new free to air multi channels (how hard is it). The bed itself was 'soft', don't like that myself.

The second bedroom had a queen bed but it didn't really fit in the room that well. The window for the second bedroom is just one long window that extends down to the kitchen below. The gap was wide enough for our toddler to try the quick way down to the kitchen so we had to shut the blind the entire time.

The bathroom was fairly 'standard'. Taps in the middle of the bath are not the best design for the young kids but it was all okay.

They did have a DVD player with the downstairs tv.

The kitchen had dishwasher, microwave, oven, hotplates and big fridge. As always in serviced apartments no knife that could cut melted butter or microwave dishes. They had forgotten a tea towel as well. They did have more pots and pans then you normally see in these places.

Heating was a bit of an issue if you wanted to occupy the downstairs and upstairs at the same time. To get the bottom floor warm made the bedrooms 'tropical'. We are use to the cold so just kept the heating right down.

They have a central laundry and use was complimentary which was a plus.

Didn't get time to swim in the indoor heated pool but it looked very good. Of course due to the layout walked through the pool area to get out of the hotel from our room (it was the quickest way out).

We overlooked the railway line but couldn't hear a train. Very close to Spencer Street Station, tram stop, Crown, convention centre and Etihad Stadium. Coles was 10 minutes walk.

We had room service one night. Food was good and wasn't too expensive, compared to normal room service prices. The menu choices were however quite limited, the meals were rather small and there was no options for the kids.

My observation is that the number of staff at the hotel is very limited and each member of staff seems to have to undertake lots of different roles. This may be very efficient but I didn't see the smiling faces that you can see they make a big play of on their web site. Service seemed 'tired'.

So overall I think I have had better quality and value elsewhere in Melbourne but if you could stay here at a good price it is okay. We got the two bedroom place for $220 a night which is rather cheap for this place, especially as it covered Friday and Saturday night.

Room Tip: Room close to the lifts if walking is an issue
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  • Stayed June 2011, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Hotel Melbourne - MGallery Collection

Address: 33 Spencer St., Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#35 Business Hotel in Melbourne
#37 Romantic Hotel in Melbourne
#49 Luxury Hotel in Melbourne
#57 Family Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Grand Hotel Melbourne - MGallery Collection 4*
Number of rooms: 103
Official Description (provided by the hotel):
Centrally located adjacent to Southern Cross station and close to Melbourne city shopping, theatres, galleries and museums, The Grand Hotel Melbourne - a member of the MGallery collection is one of the most treasured heritage buildings in Victoria. Offering modern five star comfort, it exudes Victorian grandeur, with ornate detailing harking back to the 1800s. The Grand Hotel Melbourne provides deluxe Melbourne accommodation, with 103 spacious suites, a pool, spa, gym, library and hidden garden. ... more   less 
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Also Known As:
Grand Hotel Melbourne
Sofitel Melbourne

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