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Grand Hotel Melbourne - A Member of the MGallery Collection
5.0 of 5 Hotel   |   33 Spencer St., Melbourne, Victoria 3000, Australia (Melbourne CBD)   |  
Hotel amenities
Ranked #52 of 171 hotels in Melbourne
A TripAdvisor Member
“It's GRAND”
5 of 5 stars Reviewed June 2, 2011

Love staying at this wonderful and stately hotel. Built in grand style for the railways many decades ago, it is now a (large) boutique style hotel with wide hallways and spacious, comfortable suites. We go with another couple, book a two bedroom apartment, complete with kitchen, dining, sitting room, two powder rooms and lovely, comfortable bedrooms for a cosy, relaxing night in town. Service is great, breakfast delicious, rooms have opening windows with a good view of the bustling city streets below... a favourite place to stay...

  • Stayed May 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (121)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Melbourne, Australia
Top Contributor
83 reviews 83 reviews
57 hotel reviews
Reviews in 43 cities Reviews in 43 cities
76 helpful votes 76 helpful votes
4 of 5 stars Reviewed June 1, 2011

I booked a mystery special for the weekend and was surprised when the Grand came up as the selection.

Three individual desks were in reception but the set up did not feel that welcoming even though the staff member was quite friendly. Building is old railway administration offices so lots of charm and a tasteful renovation.

We were in a one bedroom apartment with bed up on a mezzanine level. Extremely small bathroom with no exhaust fan...why do so many hotels do that as it is really annoying. Furnishings were comfortable with kitchen and lounge facilities. TV was hard to work out and we couldn't get it to work - instruction manual did not give us the answer, apparently there is a secret switch on the top. Finding the number for reception was also difficult and could not find it anywhere so I took a stab and dialled nine...bingo!!

We got home late after an afternoon at Cirque de soleil and dinner. The bed was heaven to get into and featured a lovely King size style with lovely linen and pillows. I know I was tired but it was a great bed.

Next morning early morning start and decided to walk to southbank for breakfast and some fresh air before departing for home.

Nice overnight stay but glad we only paid mystery prices and not rack rate. Lacked a bit of style and not sure why they get a five star rating but still comfortable.

Oh and parking was $35.00, would have been cheaper to park in the public car park down the street.

Room Tip: book the mystery special
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  • Stayed May 2011, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Sydney, Australia
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed May 31, 2011

This is the second time we have stayed at The Grand. Rooms are great service is good. The location is perfect for the free Tram. All in all a great experience and will certainly stay the nex time we visit Melbourne.

  • Stayed May 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Country Australia
Top Contributor
61 reviews 61 reviews
23 hotel reviews
Reviews in 22 cities Reviews in 22 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed May 31, 2011 via mobile

We stayed here years ago when this old railway building was first renovated and it was beautiful. Now it is tired, the trains run through the night and they were directly outside our window, but the service was still perfect. The rooms are large and include a kitchenette. I would definitely stay again because it is close to the Convention Centre, but ask to be on the other side of the hotel!

  • Stayed November 2010
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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A TripAdvisor Member
4 of 5 stars Reviewed May 30, 2011

My only "negative" with the Hotel is the Restaurant which we found very slow (even for Breakfast) and rather restrictive in what was offered - eg, when asked for bread to accompany the evening meal, we were told that you did not offer this. A better Dining experience could make a good hotel "really great"

  • Stayed May 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Hotel Melbourne - A Member of the MGallery Collection

Address: 33 Spencer St., Melbourne, Victoria 3000, Australia
Location: Australia > Victoria > Melbourne > Melbourne CBD
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#38 Romantic Hotel in Melbourne
#39 Business Hotel in Melbourne
#48 Luxury Hotel in Melbourne
#52 On the Beach Hotel in Melbourne
#66 Family Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Grand Hotel Melbourne - A Member of the MGallery Collection 5*
Official Description (provided by the hotel):
Centrally located adjacent to Southern Cross station and close to Melbourne city shopping, theatres, galleries and museums, The Grand Hotel Melbourne - a member of the MGallery collection is one of the most treasured heritage buildings in Victoria. Offering modern five star comfort, it exudes Victorian grandeur, with ornate detailing harking back to the 1800s. The Grand Hotel Melbourne provides deluxe Melbourne accommodation, with 103 spacious suites, a pool, spa, gym, library and hidden garden. ... more   less 
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Also Known As:
Grand Hotel Melbourne
Sofitel Melbourne

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