Stayed 3 nights starting on last Friday. The hotel and rooms look exactly as nice as they do on the website. Room was spacious and modern with nice amenities such as electonically controlled blinds, TV in bathroom, huge comfy beds, mini walk in robe. Also, in a wonderful location with easy assess to Southbank and the city. But for the prices paid (close to A$400 per night) the toiletries were a tad nondescript (rather cheap looking) and extras such as nightly goodies (such as chocs, etc) or complimentary fruit platter etc was missing. Internet was also not complimentary - $27/day. Valet parking at $20/day took forever for them to get the car from the carpark to the hotel front. Finally, we asked receptionist on our last evening whether we could have a slightly later check out the next morning - 12 pm instead of the hotel's 11 am. She replied rather curtly "Sure you can - its $35 per hour" in rather a cutting fashion. Although we can understand that the hotel may be popular or running full, we thought a little leeway such an hour's extended check out time isn't really so much to ask for considering we had stayed 3 nights already and even if it was not possible, surely it could have been put to us in a much nicer way. So in conclusion - a very nice hotel and facilities but need a little more shine and niceties to make it great one.
- Official Description (provided by the hotel):
- Crown Towers sets the benchmark for luxury hotels in Australia.Beautifully located on the southern bank of the Yarra River in Melbourne, Crown Towers sets the benchmark for luxury hotels in Australia. Lavishly appointed and offering an impeccable standard of customer service and attention to detail, Crown Towers is a hotel that truly understands the meaning of opulence.- Winner of the 2011 Hotel Management Awards for the ‘Best Luxury Hotel’ title.- Winner of the 2010 Australian Gourmet Traveller Travel Awards for Nesspresso’s ‘Best Large Luxury Hotel’.- Winner of the 2009 Hotel Club annual awards for both the Best Luxury Hotel and Best Service Hotel in Victoria. ... more less
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- Also Known As:
- Crown Towers Hotel Melbourne
- Crown Hotel Melbourne