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“a little luxury” 5 of 5 stars
Review of Crown Towers

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Crown Towers
5.0 of 5 Hotel   |   8 Whiteman St | Southbank, Melbourne, Victoria 3006, Australia (Southbank)   |  
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Ranked #2 of 158 Hotels in Melbourne
Geelong, Australia
Level Contributor
34 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“a little luxury”
5 of 5 stars Reviewed March 13, 2014

we booked a king room here for our anniversary and i did not disappoint! the room was quite large and with a beautiful view of melbourne city. it has a large bathroom with a tv in the bath tub. the bed was one of the best we have ever slept in. the staff were fantastic and helpful and we will be staying here again

  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,452 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (420)
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English first
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed March 12, 2014 via mobile

We recently chose to stay at the Crown Towers to celebrate our wedding anniversary.

Overall our experience was very positive and we enjoyed our stay with very much. The system for Crystal Club members to check-in could do with being clearer to prevent duplication as we experienced. The premier club suite was excellent in terms of location, content and condition as we would expect of this hotel and price. The Crystal Club experience was overall a positive one especially in relation to pre dinner drinks. Our criticism would be in the seemingly unstructured allocation of the sofa seating area as we were on three occasions advised they were not available to us yet not advised of any equitable system of booking. This made us feel that there was a two tier system operating and was disappointing when these seats remained empty or were occupied by a sole person. When we questioned this with staff, we were informed that they were regular patrons to the Club.

Crystal Club staff all presented professionally and were knowledgable, friendly and took a genuine interest in us as guests. This was best shown by the considerable effort made by staff (particularly Eunice) and chefs to provide a varied selection of halal meat individually prepared to meet our needs. We were advised by the Club Manager that for any future visits we should provide advance notice of our particular requirements to allow them to be better catered for. We should advise in fact we did do so prior to this visit and were, as we now know, incorrectly advised that all meat was halal.

As stated we very much enjoyed our stay and would certainly look to patronise your hotel again for future visits. This was a special occasion visit for us and we were particularly impressed upon return to our room on the first day to find the hotels good wishes for our anniversary accompanied by a bottle of champagne and two glasses. It is often said that the little things make a difference and this certainly made us feel valued guests.

Thank you.

Leza

  • Stayed March 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ivanhoe, Australia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed March 10, 2014 via mobile

The service is impecable, the rooms are large and separated with a walk/dress area,really nice experiance.we will back,i had a fantastic party.Hight quality of service.Bed are so comfy!It is the best accomodation in Melbourne.Super large bathroom.plenty of option on the tv.buffet breakfast is great.What a great choice!Opulent and modern.Good restaurant and a lot of choise.Mat

Stayed March 2014, traveled with friends
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Victoria, Australia
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed March 10, 2014

My mum came to Melbourne to celebrate her 70th birthday and she was totally taken care of!!! She was treated like a queen and will never forget the experience at Crown Towers. Thank you very much to all the amazing team at Crown but especially to Donna and Eunice who went that extra mile to make Mum feel very special.

Stayed February 2014, traveled with friends
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
34 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed March 7, 2014

Like all quality hotels, Crown Towers is not the cheapest option, however it must be one of the best in Melbourne.

My room during a recent business trip was superlative. Brilliant views over the Yarra plus buckets of room in both the bedroom and sitting room. Outstanding bathroom and shower as well.

The only thing I could possibly fault was that although I was on a non-smoking floor, there was a distinct smell of cigarette in the hallway outside my room. When mentioned, the staff didn't seem that interested after they confirmed the smell was not in the room itself.

While I certainly agree this is a pragmatic view for the front desk staff to take, I did perhaps expect a quality establishment such as Crown Towers might dispatch a staff member to investigate.

Nonetheless, a minor point in a quick but very enjoyable stay. I will definitely return!

  • Stayed February 2014
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canberra, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 6, 2014

I have stayed at Crown Towers twice now and it is by far my favourite hotel in Australia. The service is impeccable, the rooms incredible (oh and the beds are so comfy) and the food is absolutely amazing. The hotel is in a great location. I have not experienced a stay like this anywhere else. Wouldn't hesitate to stay there again or recommend to anyone for holidays or business.

Room Tip: It doesn't matter, I have stayed in 2 room types and they were both amazing.
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  • Stayed March 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
melbourne
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed March 6, 2014

We went to Towers for our 52nd wedding anniversary.
Our room was great very nice with comfortable bed and pillows
I was told parking would cost $20 or valet parking $50. we choose $20 parking, when we arrived the sign said $40 maximum .We stayed there for less than 24 hours.when we left the machine charged us $70. there was nobody there to speak to so we had to pay.
That was rather an expensive night for us.Over $300 for the room and then $70 for parking.
Over priced..

  • Stayed February 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crown Towers

Address: 8 Whiteman St | Southbank, Melbourne, Victoria 3006, Australia
Phone Number:
Location: Australia > Victoria > Melbourne > Southbank
Amenities:
Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Melbourne
#2 Romantic Hotel in Melbourne
#2 Family Hotel in Melbourne
#3 Business Hotel in Melbourne
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Crown Towers 5*
Number of rooms: 482
Official Description (provided by the hotel):
Crown Towers sets the benchmark for luxury hotels in Australia.Beautifully located on the southern bank of the Yarra River in Melbourne, Crown Towers sets the benchmark for luxury hotels in Australia. Lavishly appointed and offering an impeccable standard of customer service and attention to detail, Crown Towers is a hotel that truly understands the meaning of opulence.- Winner of the 2011 Hotel Management Awards for the ‘Best Luxury Hotel’ title.- Winner of the 2010 Australian Gourmet Traveller Travel Awards for Nesspresso’s ‘Best Large Luxury Hotel’.- Winner of the 2009 Hotel Club annual awards for both the Best Luxury Hotel and Best Service Hotel in Victoria. ... more   less 
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Also Known As:
Crown Towers Hotel Melbourne
Crown Hotel Melbourne

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