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“Luxurious shopping experience” 4 of 5 stars
Review of Crown Towers

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Crown Towers
5.0 of 5 Hotel   |   8 Whiteman St | Southbank, Melbourne, Victoria 3006, Australia (Southbank)   |  
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Ranked #1 of 172 hotels in Melbourne
Melbourne
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
“Luxurious shopping experience”
4 of 5 stars Reviewed October 9, 2013

Recently stayed overnight as a birthday gift to enjoy some shopping in the city. Just like previous stays its a lovely experience from the beautiful foyer and easy checkin to the luxurious rooms and bathrooms and once again gorgeous views.
There's not a lot to fault staying here, however on this occasion there were some "VIPs" staying at the complex. Young girls and security everywhere which made it very difficult for the rest of us guests as we were constantly asked to show our card and even questioned upon going to the gym/pool. We weren't made to feel like a welcome guest at all which was extremely disappointing. Other than that still look forward to any occasion to be able to stay again.

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (256)
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English first
Melbourne, Australia
Top Contributor
53 reviews 53 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed October 7, 2013

We stayed one night as a birthday suprise for my mother. It was amazing, we were upgraded to a premier room from a delux room which was very nice of the staff.

The staff were very pleasant, and the hotel itself is stunning. We walked into the huge reception/waiting area to a piano and lady singing. It was completly what I had hoped for in a 5 star hotel, and I'm very glad I took my mother for her birthday.

The room was amazing! The view out of our window was fantastic, we could see down the yarra to Flinders Street station (I had added a note to my online booking requesting city views if at all possible).

The only downside to the experience was the quality of sleep, but I dont appoint this to Crowns error, the beds were lovely! It was just that on our level there were guests who, at the very early hours of the morning, kept entering and exiting their room banging their door shut and yelling out to each other.

We will be staying again!

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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MELBOURNE
Contributor
20 reviews 20 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed October 6, 2013

My husband and I stayed at Crown towers 5/10/13. When we checked in the Reception suggested we could wait until later in the afternoon for a room on a higher level or check in now to a room on the 5th floor. We opted for the 5th floor as we were looking forward to getting into the room. It was a lovely room with a nice view so we were happy. I was unable to locate a hotel services folder and the tv seemed difficult to work out but otherwise the room was fabulous. The bar staff were busy but a friendly smile would go a long way, The staff in the conservatory at breakfast were unwelcoming to say the least, as soon as we arrived the waitress told me breakfast finished at 10.30, we were made to feel like we were inconveniencing them as they re set tables around us. I understand they had to set up for lunch but their manner was cold. We really enjoyed our satay and the hotel was great but for the money i did expect more from the staff.

Room Tip: Get to breakfast early so you can enjoy it.
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  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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MrAndrewCairns, General Manager at Crown Towers, responded to this review, October 16, 2013
Dear VIEWTRAVEL,

Thank you for your feedback after your recent stay at Crown Towers.

While happy to see that you enjoyed your stay overall, I have shared your comments with the relevant managers that they have a look at how they’re team members are communicating in the outlets you have mentioned.

The hotel services folder is located in the one draw of the executive desk intentionally, to reduce clutter in the room.

I appreciate you bringing these concerns to my attention and hope we have the chance to welcome you again.

Kind regards,

Andrew Cairns
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne
Top Contributor
53 reviews 53 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed October 4, 2013

My younger son has always wanted to stay at Crown Towers because it is part of the world of entertainment at Crown (yes, he watches enough commercial TV to know the slogans). We thought we'd give him a treat and have a night there together with a movie at Village Cinemas (the surprisingly fun Smurfs 2) and a walk along the Southbank Promenade and time in the room to enjoy the amenities. This is a five star hotel so we expected excellent service with those little extra surprises. There was no turn down, no mints on the pillow, no little note saying welcome. The whole thing was very perfunctory from check-in to check-out. Perhaps the staff were all too busy getting ready for One Direction who were due to arrive as we checked out. Anyway, we felt very much like we were part of some assembly line of customers being churned through. For the money and the reputation, we expected better. Nothing was wrong - just nothing was special.

Room Tip: I think it's all about the gaming - through a couple of hundred grand on one of the tables and y...
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  • Stayed October 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MrAndrewCairns, General Manager at Crown Towers, responded to this review, October 16, 2013
Dear ggads,

Thank you for your feedback after your recent stay at Crown Towers.

While I was happy to read that you felt there was nothing wrong with your stay, your comments about the turndown experience were a concern as we do offer turndown service (and chocolates) nightly. The only exception to this being when a room has a “do not disturb” on the door, so whether this was the case or there was an oversight on our part for your room this particular evening, for which I apologise.

I hope we have the chance to welcome you again.

Kind regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Senior Contributor
29 reviews 29 reviews
14 hotel reviews
Reviews in 19 cities Reviews in 19 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed September 30, 2013

A great place to stay in Melbourne. Rooms are beautifullly appointed with every detail accounted for. My room even had a tv embedded into the bathroom wall at the foot of a large, deep bath. Views accross the Yarra and city are amazing.

The service is superb as is the location.

Room Tip: The higher up the floor, the better the room view.
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  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
1 review
5 of 5 stars Reviewed September 26, 2013

We live near Melbourne and wanted a special night away for our family. Stayed in the deluxe twin standard room on 24th floor. We had views of Federation Square and the Yarra. Very happy with our room, luxury furnishings, beautiful large bathroom with separate sections for shower and toilet, very comfortable bedding. We enjoyed the gorgeous indoor pool which was not crowded at all either in the afternoon, late evening or the next morning. Overall a lovely atmosphere, stunning hotel, gorgeous indoor pool.

Room Tip: plenty of room for one-night family stay in deluxe twin room, great size bathroom.
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  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
melbourne
Top Contributor
82 reviews 82 reviews
34 hotel reviews
Reviews in 35 cities Reviews in 35 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed September 25, 2013

This is our second visit to Crown Towers but this time we had access to the Crystal Club which is definitely worth doing. However a bit disappointed that evening cocktails are limited to a choice of 4-5 and if you want just a Martini they aren't able to oblige!

Our room had an excellent view and was extremely comfortable. The bathroom was very luxurious complete with TV over the bath. There was ample amenities and the soft slippers and dressing gown was very welcome. The bed and pillows were extremely comfortable and you couldn't hear too much noise. Breakfast in the Club was good but I was surprised that there were guests in their dressing gowns allowed in. I guess I am used to a dress code for Club areas.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Crown Towers

Also Known As:
Crown Towers Hotel
Crown Towers Hotel Melbourne
Crown Hotel Melbourne
Address: 8 Whiteman St | Southbank, Melbourne, Victoria 3006, Australia
Phone Number:
Location: Australia > Victoria > Melbourne > Southbank
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Melbourne
#1 Business Hotel in Melbourne
#4 Family Hotel in Melbourne
#8 Romantic Hotel in Melbourne
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Crown Towers 5*
Official Description (provided by the hotel):
Crown Towers sets the benchmark for luxury hotels in Australia.Beautifully located on the southern bank of the Yarra River in Melbourne, Crown Towers sets the benchmark for luxury hotels in Australia. Lavishly appointed and offering an impeccable standard of customer service and attention to detail, Crown Towers is a hotel that truly understands the meaning of opulence.- Winner of the 2011 Hotel Management Awards for the ‘Best Luxury Hotel’ title.- Winner of the 2010 Australian Gourmet Traveller Travel Awards for Nesspresso’s ‘Best Large Luxury Hotel’.- Winner of the 2009 Hotel Club annual awards for both the Best Luxury Hotel and Best Service Hotel in Victoria. ... more   less 
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