Lets start with my booking .
Having booked a room at The Langham I was told by a friend in Melbourne that the corner suites in Crown Towers are fabulous . I enquired in May and given rates for 4 days in July . Two days later I went to book and the rates had gone up by 50 - 75 % on various days due to an event - Lions rugby . I bitterly complained ,copied in the GM ,saying I would stay at The Langham where I would not be ripped off.
Crown Towers ,to their credit, relented and gave me a suite at the original rate quoted ,but despite requesting a high level floor ,got their own back by allocating us a room on the lowest floor so we had views of the shops roofs and not the Yarra river .
On arrival at around 12.45 pm 3 or 4 door staff simply ignored me and I unloaded our own luggage ( the taxi driver was useless too ) . Reception was Ok ,reasonably friendly but were literally dumped in our room and no effort to show us around . First Impressions count !
The room ,however ,was stunning . Extremely comfortable ,large ,3 tv's ,sofas etc . Bed linen superb. But the lighting ! 3 or 4 fancy control panels that took ages to work out and all emanated a blue glow which made the room feel like a cheap disco ! I had to go round and put plasters on the blue glowing lights !
Wi Fi is 25 Aus dollars for 24 hours - get real Crown !
The hotel is vast sitting above a huge casino and shopping centre . The lobby s like an airport with every Tom Dick and Harry wandering through.
On leaving at 5,30 am Mon morning nobody was there to say farewell and had to load the taxi myself !
Had reported this all to the hotel via their online feedback form weeks ago ,but had no response .
Yes the room was superb but the experience should be more than that for the money . Would not return !
We did have a great chambermaid and concierge was helpful .
- Official Description (provided by the hotel):
- Crown Towers sets the benchmark for luxury hotels in Australia.Beautifully located on the southern bank of the Yarra River in Melbourne, Crown Towers sets the benchmark for luxury hotels in Australia. Lavishly appointed and offering an impeccable standard of customer service and attention to detail, Crown Towers is a hotel that truly understands the meaning of opulence.- Winner of the 2011 Hotel Management Awards for the ‘Best Luxury Hotel’ title.- Winner of the 2010 Australian Gourmet Traveller Travel Awards for Nesspresso’s ‘Best Large Luxury Hotel’.- Winner of the 2009 Hotel Club annual awards for both the Best Luxury Hotel and Best Service Hotel in Victoria. ... more less
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- Also Known As:
- Crown Towers Hotel Melbourne
- Crown Hotel Melbourne