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“Great relaxing stay !” 4 of 5 stars
Review of Crown Towers

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Crown Towers
5.0 of 5 Hotel   |   8 Whiteman St | Southbank, Melbourne, Victoria 3006, Australia (Southbank)   |  
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Ranked #2 of 171 hotels in Melbourne
Melbourne, Australia
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
“Great relaxing stay !”
4 of 5 stars Reviewed April 28, 2013

We won a night at Crown in a Premier Suite, and added a night ourselves to make the most of the stay. The room was beautiful, happy with the bed, bedding and bathroom. Love the comfortable bath with the tv. Breakfast in the Conservatory was lovely, great surrounds, great view and endless brekky options. Only issue for hotel of this calibre was the spa being part of the main pool, which another reviewer has commented on. Crown management responded that there are separate areas which have their own spas, but these incur an extra cost as it sounds like they are part of the Aqua Retreat part of the Crown Spa. Poor form!

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MrAndrewCairns, General Manager at Crown Towers, responded to this review, April 29, 2013
Thank you for your comments after your stay at Crown Towers.

It was nice to read that overall you enjoyed your stay and your breakfast at Conservatory.

We do have the spa and steam facilities on the main pool deck and these are included for all guests of the hotel. In addition, the extensive treatment rooms and Aqua Retreat facilities that include communal spas in both the male and female areas, along with steam rooms and private spas in many of the treatment rooms, are included for guests of Crown Spa, be they hotel guests or not. My apologies if the previous comment caused confusion.

Your comments have been shared with the team and we look forward to welcoming you again.

Kind regards,

Andrew Cairns
General Manager
Crown Towers
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (285)
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English first
Adelaide, Australia
Contributor
12 reviews 12 reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 28, 2013

This is my first time to stay in Crown, I have to say, this is my best experience ever in any hotel. From the service to the comfort, everything is excellent. Whenever I go to Melbourne, I will never stay at other hotel again other than this hotel.
All entertainment is under the roof and everything is so near.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
Reviews in 9 cities Reviews in 9 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed April 28, 2013

If your in Melbourne for a good time and a nice hotel, then you cant go past Crown Towers.
If you dont plan on going to to casino then sure I wouldnt stay here. Because you are paying a penalty to stay here because its in the Casino.

I upgraded on a quite night to a huge suit for around $400. Was good value. But only for one night.

  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MrAndrewCairns, General Manager at Crown Towers, responded to this review, April 29, 2013
Thank you for your feedback after your stay at Crown Towers.

I was delighted to read that you enjoyed the hotel and consider us the property of choice in Melbourne.

We are fortunate to be located adjacent to the wider Crown complex with the many restaurant and leisure options that provides, from night clubs, shows such as “Empire”, movies, bowling and yes, the casino as you mention. We are also located in the heart of Southbank and alongside the river, overlooking the magnificent city landscape of Melbourne. Our pricing is competitive within the five star hotel market locally and today for instance, we are one of 9 hotels in the city all selling rooms within about 10% of each other.

I am glad you chose to enjoy a room upgrade as this always makes any stay a special occasion.

Kind regards,

Andrew Cairns
General Manager
Crown Towers
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Canberra, Australia
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 26, 2013

Perfect luxurious accommodation. We didn't need to leave the hotel, the views of the river and the impeccable service made our stay enjoyable. Extremely comfortable bed, giant modern bathroom with TV and nespresso coffee machine with coffee capsules.

Loved the nearby restaurants and shopping. At the end of our stay at Crown Towers we were completely relaxed, rejuvenated and ready to get back to work. A must stay and we look forward to our next trip there soon.

Room Tip: I recommend you upgrade to an executive suite (on a higher floor) – with views of Port Philip Bay...
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  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
Senior Contributor
33 reviews 33 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed April 25, 2013

On a recent trip to Melbourne, my partner and I treated ourselves to night's stay at the Crown. WOW!!! Huge room, Comfortable King size, wonderful view of the river, giant bathroom with TV, modern everything, just exquisite! Loved the turn down service at night. Very reasonable prices if you book at least 3 months out directly on their website.We will def treat ourselves again!

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Warragul, Australia
Contributor
14 reviews 14 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
78 helpful votes 78 helpful votes
5 of 5 stars Reviewed April 24, 2013

We have stayed in so many luxury hotels in Melbourne over the years, and l guess as we are not intested in the casino part is the main reason why we have never stayed at Crown Towers. However rest assured this will now be the only place we will stay in Melbourne from now on!.
As it was our 24th wedding anniversary we decided to stay here as it was close to the pickup/drop off point for thr Colonial Tram Restaurant (which ismalso another must do!!) we chose to stay in a Premier Club Suite as we always enjoy club room access for evening canapes etc. Our suite was beautiful and we were amazed at the overall cleanliness of the hotel and room for its age. The bed was one of the best we have had...so much so we bought their pillows and cases from reception!! We notice in a lot of hotels that as they get older they get "shabby" and are never well maintained. It is an credit to Crown hotel and all Staff that they keep the hotel in such impeccable condition. We were also impressed with all of the staff who were so friendly and nothing was too much trouble.
The choice of restaurants and place to just sit and relax is also something we really enjoyed. We ate at Lucky Chans one night and the food was wonderful. We also had dinner at The Atlantic and the Crafish platter for one was HUGE.
I guess as l said earlier that as we are not gamblers, we just always thought of Crown as a casino, but it really is an entertainment complex. We were pleasantly surprised and we are already planning our return given we are signature club members now.!

Room Tip: We had a city view suite and the view at night was stunning.
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Contributor
15 reviews 15 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed April 24, 2013

Can't fault this one. Big rooms. Great service. Luxury. Amazing complex with the best indoor pool in Aus. Terrific with kids and great value (374 paid inc breakfast, parking and room),. Fabulous! At check in I worked out I had booked the night before not the day we arrived. Oops! No issue at crown! They just said 'no issue' and put us in for that day with no extra charges, fuss etc - now that is service. We also had a bottle of champagne arrive from the GM. Wow! We travel extensively and can be a bit hard in reviews but truly can't say enough good things about crown towers. Enjoy!

Room Tip: River view is interesting.
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  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Crown Towers

Address: 8 Whiteman St | Southbank, Melbourne, Victoria 3006, Australia
Phone Number:
Location: Australia > Victoria > Melbourne > Southbank
Amenities:
Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Melbourne
#2 Romantic Hotel in Melbourne
#2 Business Hotel in Melbourne
#2 Spa Hotel in Melbourne
#7 Family Hotel in Melbourne
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Crown Towers 5*
Official Description (provided by the hotel):
Crown Towers sets the benchmark for luxury hotels in Australia.Beautifully located on the southern bank of the Yarra River in Melbourne, Crown Towers sets the benchmark for luxury hotels in Australia. Lavishly appointed and offering an impeccable standard of customer service and attention to detail, Crown Towers is a hotel that truly understands the meaning of opulence.- Winner of the 2011 Hotel Management Awards for the ‘Best Luxury Hotel’ title.- Winner of the 2010 Australian Gourmet Traveller Travel Awards for Nesspresso’s ‘Best Large Luxury Hotel’.- Winner of the 2009 Hotel Club annual awards for both the Best Luxury Hotel and Best Service Hotel in Victoria. ... more   less 
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Also Known As:
Crown Towers Hotel Melbourne
Crown Hotel Melbourne

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