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“Great getaway for a night!” 5 of 5 stars
Review of Crown Towers

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Crown Towers
5.0 of 5 Hotel   |   8 Whiteman St | Southbank, Melbourne, Victoria 3006, Australia (Southbank)   |  
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Family Retreat
Ranked #3 of 173 Hotels in Melbourne
Melbourne, Australia
Top Contributor
57 reviews 57 reviews
13 hotel reviews
Reviews in 26 cities Reviews in 26 cities
37 helpful votes 37 helpful votes
“Great getaway for a night!”
5 of 5 stars Reviewed March 29, 2013 via mobile

We have stayed at Crown Towers a few times for special occasions such as our anniversary! We are always greeted with friendliness and helpfulness. This time we were even upgraded free of charge to a studio room (without even requesting it). We asked for a late checkout and were instantly offered a 12pm checkout at no extra charge! The room was lovely, well equipped and clean! The only suggestion I have is for Crown Towers to improve the quality of their shampoo etc. I have stayed at other 5 star hotels and their shampoos etc have been much nicer! Thanx again for a lovely stay! We will be back!

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1,304 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (377)
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sydney
Top Contributor
90 reviews 90 reviews
58 hotel reviews
Reviews in 40 cities Reviews in 40 cities
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed March 28, 2013

This is my fourth stay at this wonderful hotel.. From the minute you arrive you feel well taken care of. The service is just amazing. Everyone has a smile. We had a beautiful studio room with amazing views. Nothing was too much trouble. The bed is just so comfortable. It is so peaceful even though its a casino. The pool area is immaculate. While you are there have dinner at Atlantic. Fantastic seafood.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 26, 2013

Just arrived home from a 2 night stay at Crown Towers Melbourne. The hotel are surrounds are exquisite. We had booked 2 interconnecting rooms, and received 2 rooms on level 20. The rooms are fantastic and the bathrooms deserve a special mention. They are extremely spacious and the added touch of a tv next to the bath is great. Beds are comfortable, however a little on the harder side. If you prefer a softer bed, it may be problematic. We really loved the pool area, it is wonderful. You are required to sign in, however once inside all your cares drift away. Food and drink inside the complex is very pricey (especially when buying for 4). Service overall was average. All housekeeping staff were lovely and greeted you regularly. My experience though with the concierge was disappointing to say the least. I approached him to make a dinner booking for us that same evening. I asked for a particular time to suit our family needs. He advised that the restaurant we wanted was not open at that time (even though I had just walked past their front door and saw their operating hours on it, hence why I asked for that time). He then proceeded to tell me that I was wrong and that he should know. I did not feel the need to argue with him so I walked around to the restaurant in question and made the booking myself. His attitude was poor, and he looked down on me as though I did not deserve his time. A very poor experience and thus individual needs to be reminded he's the concierge of crown and not the CEO. Overall, the experience was good at crown however my interactions with the concierge left a very sour taste in my mouth. If he needs great service training, Crown should send him to look at the way the Langham Hotel staff in the club lounge act. They have it down pat over there. Ordered room service dessert and the French crepes were disgusting. They were hard and extremely unpleasant. You expect more for $19 per serve. Overall a good stay let down by a few small issues.

  • Stayed March 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MrAndrewCairns, General Manager at Crown Towers, responded to this review, March 26, 2013
Thank you for your comments after your recent stay at Crown Towers.

While overall it was great to read that you enjoyed your stay and found the room and pool to your liking, I was concerned to read of your experience with our Concierge and would welcome the chance to discuss this further with you.

Please feel free to contact myself or the Duty Manager on (03) 9292 8888.

Kind regards,

Andrew Cairns
General Manager
Crown Towers
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Geelong, Australia
Senior Contributor
25 reviews 25 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed March 25, 2013

We stayed here for our wedding anniversary. We booked the experience package thru wot if and it was great value. We had a king suite with views across the bay, comfy bed and robes and wonderful bathroom with bath and tv. Complimentary champers was lovely and we were lucky enough to get an upgrade from a king deluxe to a king suite. The service was impeccable, a must stay!

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Christchurch, New Zealand
Top Contributor
75 reviews 75 reviews
28 hotel reviews
Reviews in 31 cities Reviews in 31 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed March 22, 2013

WOW this is a terrific place to stay, the rooms are generous and quiet, beds so so comfy with choices of pillows. The location is terrific and the whole complex is monstrous. The staff at check in checkout, room service, service cleaning staff were all so polite and helpful and even when we went into the Club Lounge in error we were still treated with courtesy. Well recommended. Room service food couldn't be faulted.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Mount Gambier, Australia
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed March 22, 2013

We stayed here for the first time, in a villa, and it was exceptional.
Great staff, beautiful decor, crystal club breakfast was lovely. We only ventured out once, opting to make the most of our gorgeous rooms and room service.
Our villa was complete with beautiful bedroom, dining, lounge, stocked bar, sensational bathroom with spa and steamroom. We could not have asked for a more beautiful room. The only negative experience was a terrible visit to Number8 restaurant in the complex (see separate review). We will be back :)

Stayed March 2013, traveled as a couple
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Nerang, Australia
Top Contributor
198 reviews 198 reviews
35 hotel reviews
Reviews in 69 cities Reviews in 69 cities
92 helpful votes 92 helpful votes
5 of 5 stars Reviewed March 21, 2013

This hotel always impresses, this is about the 4th time I have stayed and was delivered the usual high service experience. The room was spotless, amazing view and very comfy sleep. Location is fabulous as we were attending different venues around melbourne - this was central to everything.

Room Tip: 1507 has a view of the river and city skyline.
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  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crown Towers

Address: 8 Whiteman St | Southbank, Melbourne, Victoria 3006, Australia
Phone Number:
Location: Australia > Victoria > Melbourne > Southbank
Amenities:
Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Melbourne
#2 Romantic Hotel in Melbourne
#2 Spa Hotel in Melbourne
#3 Luxury Hotel in Melbourne
#4 Business Hotel in Melbourne
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Crown Towers 5*
Number of rooms: 482
Official Description (provided by the hotel):
Crown Towers sets the benchmark for luxury hotels in Australia.Beautifully located on the southern bank of the Yarra River in Melbourne, Crown Towers sets the benchmark for luxury hotels in Australia. Lavishly appointed and offering an impeccable standard of customer service and attention to detail, Crown Towers is a hotel that truly understands the meaning of opulence.- Winner of the 2011 Hotel Management Awards for the ‘Best Luxury Hotel’ title.- Winner of the 2010 Australian Gourmet Traveller Travel Awards for Nesspresso’s ‘Best Large Luxury Hotel’.- Winner of the 2009 Hotel Club annual awards for both the Best Luxury Hotel and Best Service Hotel in Victoria. ... more   less 
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Also Known As:
Crown Towers Hotel Melbourne
Crown Hotel Melbourne

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