Just arrived home from a 2 night stay at Crown Towers Melbourne. The hotel are surrounds are exquisite. We had booked 2 interconnecting rooms, and received 2 rooms on level 20. The rooms are fantastic and the bathrooms deserve a special mention. They are extremely spacious and the added touch of a tv next to the bath is great. Beds are comfortable, however a little on the harder side. If you prefer a softer bed, it may be problematic. We really loved the pool area, it is wonderful. You are required to sign in, however once inside all your cares drift away. Food and drink inside the complex is very pricey (especially when buying for 4). Service overall was average. All housekeeping staff were lovely and greeted you regularly. My experience though with the concierge was disappointing to say the least. I approached him to make a dinner booking for us that same evening. I asked for a particular time to suit our family needs. He advised that the restaurant we wanted was not open at that time (even though I had just walked past their front door and saw their operating hours on it, hence why I asked for that time). He then proceeded to tell me that I was wrong and that he should know. I did not feel the need to argue with him so I walked around to the restaurant in question and made the booking myself. His attitude was poor, and he looked down on me as though I did not deserve his time. A very poor experience and thus individual needs to be reminded he's the concierge of crown and not the CEO. Overall, the experience was good at crown however my interactions with the concierge left a very sour taste in my mouth. If he needs great service training, Crown should send him to look at the way the Langham Hotel staff in the club lounge act. They have it down pat over there. Ordered room service dessert and the French crepes were disgusting. They were hard and extremely unpleasant. You expect more for $19 per serve. Overall a good stay let down by a few small issues.
- Official Description (provided by the hotel):
- Crown Towers sets the benchmark for luxury hotels in Australia.Beautifully located on the southern bank of the Yarra River in Melbourne, Crown Towers sets the benchmark for luxury hotels in Australia. Lavishly appointed and offering an impeccable standard of customer service and attention to detail, Crown Towers is a hotel that truly understands the meaning of opulence.- Winner of the 2011 Hotel Management Awards for the ‘Best Luxury Hotel’ title.- Winner of the 2010 Australian Gourmet Traveller Travel Awards for Nesspresso’s ‘Best Large Luxury Hotel’.- Winner of the 2009 Hotel Club annual awards for both the Best Luxury Hotel and Best Service Hotel in Victoria. ... more less
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- Also Known As:
- Crown Towers Hotel Melbourne
- Crown Hotel Melbourne