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“Indulgent escape” 5 of 5 stars
Review of Crown Towers

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Crown Towers
5.0 of 5 Hotel   |   8 Whiteman St | Southbank, Melbourne, Victoria 3006, Australia (Southbank)   |  
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Ranked #2 of 172 hotels in Melbourne
Geelong, Australia
Senior Contributor
25 reviews 25 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
11 helpful votes 11 helpful votes
“Indulgent escape”
5 of 5 stars Reviewed March 25, 2013 via mobile

We stayed here for our wedding anniversary. We booked the experience package thru wot if and it was great value. We had a king suite with views across the bay, comfy bed and robes and wonderful bathroom with bath and tv. Complimentary champers was lovely and we were lucky enough to get an upgrade from a king deluxe to a king suite. The service was impeccable, a must stay!

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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996 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (281)
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English first
Christchurch, New Zealand
Top Contributor
62 reviews 62 reviews
22 hotel reviews
Reviews in 24 cities Reviews in 24 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed March 22, 2013

WOW this is a terrific place to stay, the rooms are generous and quiet, beds so so comfy with choices of pillows. The location is terrific and the whole complex is monstrous. The staff at check in checkout, room service, service cleaning staff were all so polite and helpful and even when we went into the Club Lounge in error we were still treated with courtesy. Well recommended. Room service food couldn't be faulted.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mount Gambier, Australia
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed March 22, 2013

We stayed here for the first time, in a villa, and it was exceptional.
Great staff, beautiful decor, crystal club breakfast was lovely. We only ventured out once, opting to make the most of our gorgeous rooms and room service.
Our villa was complete with beautiful bedroom, dining, lounge, stocked bar, sensational bathroom with spa and steamroom. We could not have asked for a more beautiful room. The only negative experience was a terrible visit to Number8 restaurant in the complex (see separate review). We will be back :)

Stayed March 2013, traveled as a couple
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Nerang, Australia
Top Contributor
160 reviews 160 reviews
32 hotel reviews
Reviews in 63 cities Reviews in 63 cities
72 helpful votes 72 helpful votes
5 of 5 stars Reviewed March 21, 2013

This hotel always impresses, this is about the 4th time I have stayed and was delivered the usual high service experience. The room was spotless, amazing view and very comfy sleep. Location is fabulous as we were attending different venues around melbourne - this was central to everything.

Room Tip: 1507 has a view of the river and city skyline.
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  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
1 review
2 of 5 stars Reviewed March 19, 2013

I wanted to share with you all a recent experience I had at Crown Towers Melbourne. The hotel was fine - a good experience there. Though as I am sure you will all agree one bad experience and a lack of customer service can really contribute to a bad memory all round.

Below is a copy of the 2nd email I wrote l last week regarding an experience I had at Crown Spa. I have not had any response from Crown at all - sad to say I won't return for that reason alone. I am more than happy to pay the $$ for a great experience but there is nothing worse than feeling 'ripped off'.

"Dear Crown Spa - I recently stayed at your hotel and during my stay had a pedicure. I cannot say it was a bad experience but it certainly was not a $150 experience. There was a group of four of us booked and I secured myself the last pedicure booking on the Saturday afternoon. When hearing it was $150 I did think this was excessive pricing but thought it would be an amazing treat and an experience I certainly would not have had before.

It was very disappointing.

The pedicure experience itself was no better than the usual pedicure AND manicure I pay $40 for. I bought in my own polish as a 'just in case' but found myself needing to use it due to lack of selection of colors anyway. The girl who worked on me was lovely but the polish was very unevenly painted and very washed out in sections.

As mentioned at the start of this email - I knew of the price and was prepared to pay this for the luxurious five star experience I was hoping to have but it was very disappointing to really just receive a standard pedicure that I could have received at any salon in Melbourne.

I would appreciate a response as this is the second email I have written."

And again it has been another 5 days and no response. Five star experience? I don't think so...

  • Stayed March 2013, traveled with friends
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MrAndrewCairns, General Manager at Crown Towers, responded to this review, March 21, 2013
Thank you for sharing your feedback after your recent stay at Crown Towers.

I too am disappointed to read not only of your experience with the Spa but then the lack of follow up on our part in response to your feedback.

I understand that our Director of Spas has now been in contact with you and the issues have been addressed.

I appreciate your patience and am glad that you enjoyed the hotel experience otherwise.

Kind regards,

Andrew Cairns
General Manager
Crown Towers
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Top Contributor
104 reviews 104 reviews
46 hotel reviews
Reviews in 54 cities Reviews in 54 cities
63 helpful votes 63 helpful votes
5 of 5 stars Reviewed March 19, 2013

This was our fourth stay at Crown Towers and as usual we were highly impressed. Even a standard room is gorgeous with the highest quality fixtures and fittings and everything in excellent working order. The staff are well trained and attentive.
The standard and variety of restaurants and eateries within the Crown complex is excellent.
I could only find one fault with our stay this time. The water pressure was rather bad. It took a very long time to fill the bath and the shower was less than exhilarating.
Otherwise a wonderful stay.

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed March 19, 2013

This hotel is absolutely outstanding. From the beautiful interiors to the service quality, everything is flawless. We stayed there for just one night and didn't feel like we want to go out, as there is so much to see and to inside the hotel. Highly recommended and definitely worth the price tag.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Crown Towers

Address: 8 Whiteman St | Southbank, Melbourne, Victoria 3006, Australia
Phone Number:
Location: Australia > Victoria > Melbourne > Southbank
Amenities:
Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Melbourne
#2 On the Beach Hotel in Melbourne
#2 Romantic Hotel in Melbourne
#2 Luxury Hotel in Melbourne
#2 Spa Hotel in Melbourne
#7 Family Hotel in Melbourne
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Crown Towers 5*
Official Description (provided by the hotel):
Crown Towers sets the benchmark for luxury hotels in Australia.Beautifully located on the southern bank of the Yarra River in Melbourne, Crown Towers sets the benchmark for luxury hotels in Australia. Lavishly appointed and offering an impeccable standard of customer service and attention to detail, Crown Towers is a hotel that truly understands the meaning of opulence.- Winner of the 2011 Hotel Management Awards for the ‘Best Luxury Hotel’ title.- Winner of the 2010 Australian Gourmet Traveller Travel Awards for Nesspresso’s ‘Best Large Luxury Hotel’.- Winner of the 2009 Hotel Club annual awards for both the Best Luxury Hotel and Best Service Hotel in Victoria. ... more   less 
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Also Known As:
Crown Towers Hotel Melbourne
Crown Hotel Melbourne

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