Crown towers is simply stunning! After visiting its neighbouring property, the crown metropol, my partner and I loved the towers even more. Housekeeping does an award winning job. The rooms are beautifully appointed with some wonderful views of the city. The bed is extremely comfortable and the sheets very soft. The facilities are fantastic and include a 5* pool, tennis court and gym. You just can’t go wrong staying at the towers! Melbourne is on your door step and everything is within walking distance.
Only down side would be our check in experience with an Indian staff member who nodded but didn’t really listen to our requests. I would have expected a greater attention to detail and customer service quality at crown, especially considering we upgraded our room type because a non smoking room was un available when we arrived at 4pm.
Surprisingly, the most friendly and genuinely warm staff were in fact the cleaners. Keep up the good work!
- Official Description (provided by the hotel):
- Crown Towers sets the benchmark for luxury hotels in Australia.Beautifully located on the southern bank of the Yarra River in Melbourne, Crown Towers sets the benchmark for luxury hotels in Australia. Lavishly appointed and offering an impeccable standard of customer service and attention to detail, Crown Towers is a hotel that truly understands the meaning of opulence.- Winner of the 2011 Hotel Management Awards for the ‘Best Luxury Hotel’ title.- Winner of the 2010 Australian Gourmet Traveller Travel Awards for Nesspresso’s ‘Best Large Luxury Hotel’.- Winner of the 2009 Hotel Club annual awards for both the Best Luxury Hotel and Best Service Hotel in Victoria. ... more less
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- Also Known As:
- Crown Towers Hotel Melbourne
- Crown Hotel Melbourne