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“Modern and Well Appointed” 5 of 5 stars
Review of Crown Towers

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Crown Towers
5.0 of 5 Hotel   |   8 Whiteman St | Southbank, Melbourne, Victoria 3006, Australia (Southbank)   |  
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Ranked #4 of 158 Hotels in Melbourne
Melbourne, Australia
Level Contributor
18 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Modern and Well Appointed”
5 of 5 stars Reviewed January 1, 2013

Crown Towers takes its decorating cues from the Crown Casino beneath it. Not being a Casino-patron, I had my reservations about this.

In fact, the hotel is very well located for the nearby Conference centre. The river-side exit past the restaurants enables you to avoid the casino, and whilst you are aware of its presence, it does not seem intrusive.

The nearby restaurant precinct offers a variety of eating options (most on the middle to upper end of the market)

My room was beautifully appointed and extremely spacious, with a great view across the river and city skyline. The bathroom in particular was surprisingly large.

There's not much individual charm in this place, but if a well-appointed, modern, hotel with a touch of glitz is to your liking, it would be hard to do better.

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1,382 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (398)
Date | Rating
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  • English first
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English first
Adelaide, Australia
Level Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed January 1, 2013

Wow, how to feel like a Rockstar when visiting Melbourne. This place is glamerous and luxurious. Gorgeous view of Melbourne from the room on floor 17. All staff encountered were very friendly and helpful. Room service breakfast was a real treat. Very convenient location, close to casino, restaurants, shopping or just 'promenading' people watching. Would highly recommend to stay here for a special occasion.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hastings, New Zealand
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed January 1, 2013 via mobile

We spent four nights in Melbourne at the Crown Towers in an executive suite. The room was amazing with separate lounge area, gorgeous big bathroom (with tv!), lovely super king bed and views across to the city. One of the loveliest rooms we've stayed in recently.

My Mother and brother also stayed in separate King rooms which were also lovely.

The only negative comment I would mention is regarding how my brother was treated by reception staff - more than once. We were all there for his 40th birthday so it was a special occasion for him. The first night his key wouldn't work after we returned from dinner and when he went to get it fixed he was treated like he was trying to break into the place. It's one thing to ask for identification but to be aggressively questioned on how long he was staying etc etc is really not on. I'm not just taking his word for it either as we were all there. He was terribly embarrassed and we were upset for him. My brother may not necessarily have looked or dressed like the majority of people staying but pease don't judge (he came straight from work each evening) - especially someone who's paying a decent nightly rate to stay at your hotel!

  • Stayed November 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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1 review
5 of 5 stars Reviewed December 29, 2012

The hotel crown is indeed a crown of Melbourne. The hotel is majestically placed on the bank of Yarra river and makes you feel like a king. My room was in the 27th floor and with a breathtaking view. The hotel houses the casino in the ground and first level and conference rooms. The hotel staff are very active and make sure to keep your room tidy. The staff in the concierge are very helpful and patient.

The hotel is so well placed centrally and most of the famous landmarks are just in walkable distance from here. The Eureka towers, Federation square, Flinders street, Immigration museum and DFO to name a few.

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Sydney, Australia
Level Contributor
107 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
5 of 5 stars Reviewed December 28, 2012

We managed to find a good deal early enough which made this indulgence very good value for money.

Our room wasn't available upon checking in but this was understandable considering it was 10.00am. I know most places will have a room ready by this time but it tells you something when nobody wants to vacate their room until the maximum allowable time...! At any rate, we kept our bags with the bell desk, had lunch in the city and were alerted to our room's availability around 12.30pm by SMS (small things make big differences).

The room was excellent; I don't think there is a need to expand on previous reviews or the official website.

If you have the time, make the effort to visit the pool - it's a very large area so you should be able to find a comfortable spot to lounge around. One tip I would give is that bottled water is free in the gym/pool area so don't take it out of the mini-fridge (I didn't check but I presume they charge). I might sound stingy but the money is better in my pocket than theirs.

In terms of restaurants, we visited Koko which is outstanding quality, ambience...if you're willing to pay for it.

Highly recommended...go for it!

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
41 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed December 28, 2012

have stayed at all 3 crown hotels, we stayed at crown towers and upgraded to a premier club suite which was fantastic, the service of staff was very welcoming and warm, up to the cleaning staff and right up to the end, we also received a complimentary bottle of champagne from management which was awesome, will definately return and highly recommended

Room Tip: high floors are the best
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed December 24, 2012

My husband and I are regular visitors to the 3 Crown Hotels despite living in Melbourne. They cater for all types and budgets. But for quality and service you simply cannot pass Crown Towers.

We were only booked for one night (Saturday) and were lucky enough to be upgraded from a Premier Club Suite to a Villa on check in. From the private check in a club level 3 to the most amazing attention to detail inside the villas this is one trip we will never forget.

Firstly the villas have their own lift right beside Louis Vuitton, you walk straight out into the beautiful Atrium.

The Villas are just amazing. The toilet is fully automatic, will open and flush for you and even has oscillating jets and a dryer for when you finish.

There are 2 toilets, 4 Tv's, full remote options for lights (3 setting dimmer switches which is lovely)
blinds and curtains etc. Our villa was on the 35th floor and had the stunning views of Flinders Street Station and down the river. The conference area was huge, came with a laptop, massive table and access through a side door to a fully stocked kitchenette.

I ordered room service for lunch which was a simple but lovely grilled chicken burger served with chips and salad, I have to say was very good value for money.

There is lots to do if you don't like gambling, but the bars inside the gambling areas are well worth visiting. Atrium Bar is breath taking with its high high ceilings and chandeliers. Perfect for upscale drinks, but the mood there is always very good. If cocktails are your drink of choice and daiquiris in particular you won't find one much better than at Velvet Bar. It gets full fast, if you don't get a spot on the lounge or a seat at the bar you can order from there and wander the floor watching games of various types, or even walk down to Jackpot which is more casual but has lots of tables and chairs and is a great vantage point to view the action on the floor.

There are also a couple of noodle bars I'm yet to patron but they look cosy and very popular from the outside.


Two pieces of advice I will offer;

If you are driving in and aren't a gold or platinum Signature Card Member your best bet is to use Valet. The only 2 parking options you will have are the convention centre or multi deck both of which are MILES away from Crown Towers (but ok if staying at Crown Prom and Metrop Hotels). The walk is through the usually packed food court and shopping areas, a battle even without luggage. These two options are also approx $20-30 to park in overnight, Valet is $50 but can sometimes be included in some packages. It's well worth the extra dollars for the convenience.

n.b - There is a small multi park garage directly opposite the crown towers entrance/valet area however be warned that prices are generally very high (especially for weekends) and it is usually full.

A club access room is WELL worth the extra money, more chance of upgrade and the service particularly at check in, check out. And for the happy hour in the club lounge.

HOWEVER, have your breakfast at the Conservatory, not in the club lounge. The range is far more extensive, unless you only fancy a snack (Conservatory is $39 pp for breakfast). The view of the river and service standards are beyond reproach.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crown Towers

Address: 8 Whiteman St | Southbank, Melbourne, Victoria 3006, Australia
Phone Number:
Location: Australia > Victoria > Melbourne > Southbank
Amenities:
Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Melbourne
#2 Family Hotel in Melbourne
#3 Business Hotel in Melbourne
#4 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Crown Towers 5*
Number of rooms: 482
Official Description (provided by the hotel):
Crown Towers sets the benchmark for luxury hotels in Australia.Beautifully located on the southern bank of the Yarra River in Melbourne, Crown Towers sets the benchmark for luxury hotels in Australia. Lavishly appointed and offering an impeccable standard of customer service and attention to detail, Crown Towers is a hotel that truly understands the meaning of opulence.- Winner of the 2011 Hotel Management Awards for the ‘Best Luxury Hotel’ title.- Winner of the 2010 Australian Gourmet Traveller Travel Awards for Nesspresso’s ‘Best Large Luxury Hotel’.- Winner of the 2009 Hotel Club annual awards for both the Best Luxury Hotel and Best Service Hotel in Victoria. ... more   less 
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Also Known As:
Crown Towers Hotel Melbourne
Crown Hotel Melbourne

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