We booked 3 rooms and paid up front, when we arrived the rooms were not ready, we were told that reception will text us when they are ready, no text until 3 pm we have to ask again and again finally we checked in one room after another. When we booked my husband used my name to check in but they won't let me in until they call him on his mobile ask for his permission from his conference, what a joke! After waiting at the lobby for 5 hours with 2 young children, not a good experience we got from this hotel, we stayed there every time we go to Melbourne, but not next time.

I've stayed at the Crown Towers before, 3 years previously and it's just as exceptional as I remember it.

The hotel, rooms, amenities are perfect in every way. Nothing compares to the Crown Towers, I love it - and for all the right reasons.

Thank you to the staff there for another wonderful stay.

Let me start by saying the rooms and the hotel are amazing, rooms comfortable, spacious, huge and the bathrooms are incredible. The staff on the reception/bell and housekeeping were very accommodating and pleasant. The downside to our whole trip was the club room (Crystal Club), we are regular club users at all the hotels we stay in and I have to say this is one of the most unaccommodating, rule orientated, "NO" to absolutely everything we asked for. We went with out children 8&9 and there was not basic food for them, we asked to order room service in the club so we could still sit and have a drink and nibble and were told that we couldn't do that until the club hours were finished. I brought back McDonalds from across the road and was not allowed access into the club with it - not sure what they wanted the kids to do for food. There were no spaces/toys/games/books for children in the club. We were not shown an menu for breakfast only told we could have buffet and when we inquired on the last morning why everyone else could order from a menu we were told we could have. We wee not given any details on the club or how to use it other then the times it was open. The staff seemed to always have to ask the manager or anything out of the ordinary and the answer was always "NO". We only came across one young man who didn't seem nervous in the club, everyone else was like they were walking on egg shells. It took half and hour the first day to be able to order out even drink then it was forgotten twice and eventually arrived at our table - 45min after we arrived in the club. You had to finish one drink (right to the bottom0 before you could order another - this ended up that you only really received 3 drinks in total in your two hours the evening drink are available - very frustrating. As I said we loved the magnificent hotel but the club leaves a lot to be desired compared to others around town - they"manager" might like to go for a visit to the amazing one at the Sofitel for example. After our 6th time at this hotel it might be time for a change.

This will be my 6th visit to crown towers and as always a great experience. From the valet parking to check-in until we checked out, everything was perfect. The room was a basic suite and is fantastic with plenty of room. Would recommend crown towers to anyone wanting the best of the best, just remember with the best comes a cost. The crown towers is not cheap but definately value for money