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“Always a Good Experience” 5 of 5 stars
Review of Crown Towers

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Crown Towers
5.0 of 5 Hotel   |   8 Whiteman St | Southbank, Melbourne, Victoria 3006, Australia (Southbank)   |  
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Family Retreat
Ranked #3 of 173 Hotels in Melbourne
Hobart, Australia
Senior Contributor
34 reviews 34 reviews
19 hotel reviews
Reviews in 13 cities Reviews in 13 cities
30 helpful votes 30 helpful votes
“Always a Good Experience”
5 of 5 stars Reviewed November 2, 2012

I have stayed at Crown Tower a few time now and always have had great service.

The rooms are clean and tidy and have enough room for myself.

My sleep experience is surprisingly excellent at Crown Towers compared to Crown Metropol.
I thought the bedding was similar between the 2 properties.

Location is good and easy to get to, though if entering from the far end it can be a bit of a walk through the complex.

Only negative for me is the price of a room.

  • Stayed December 2011, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1,307 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (378)
Date | Rating
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English first
Adelaide, Australia
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed October 30, 2012

The Towers was booked as a surprise by my partner and can I just say I was blown away. The hotel itself is absolutely beautiful! Not a single thing I could fault with it. The decor of the lobby was gorgeous and the room itself just made you feel like you weren't even at a hotel. The staff were so friendly and welcoming and I was very surprised that the valet/conceirge remembered who we were when we came down to go back out again. The breakfast buffet in the Conservatory was to die for, a fantastic view and some very delicious food. We wanted to stay an extra night but unfortunately the hotel was fully booked but the gentleman at the front desk was very helpful and tried everything he could which we appreciated. JUST AMAZING!

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 30, 2012

Great hotel with lots to see and do nearby. Staff are friendly and attentive without being over the top. The views are stunning and the bed is very comfortable, Very clean and tidy. Generous room size and fantastic bathroom. Overall a great place to stay. Loved it!

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Top Contributor
109 reviews 109 reviews
33 hotel reviews
Reviews in 42 cities Reviews in 42 cities
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed October 29, 2012

Great experience at Crown Towers. Fantastic rooms with very large bathroom andwalk in wardrobe. We were there for a corporate function and the valet caqr parking and reception experience was first class as was our departure experience. The only let down was the breakfast in the Conservatory. The food choice was pretty varied but the quality was only average from our point of view.

Room Tip: All rooms appear to hjave great views. Beds are on the hard side though.
See more room tips
  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Melbourne, Australia
Top Contributor
60 reviews 60 reviews
27 hotel reviews
Reviews in 25 cities Reviews in 25 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed October 29, 2012

We stayed here for a decadent anniversary celebration (which turned out to be an engagement!), using the hotel as a base for dinner and drinks. I can't recall the room we booked, but it was a bigger room on I think the 24th floor, with the whole side of the hotel room a window, floor to ceiling and very spacious. Chandeliers at every turn and a double basin in the bathroom with a relatively big shower and a bath, with a TV! The room service breakfast was lovely and quite generous. Hotel staff were prompt and courteous. Was expensive and was worth it.

  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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MrAndrewCairns, General Manager at Crown Towers, responded to this review, October 30, 2012
Congratulations on your engagement!

I was delighted to read that you enjoyed the visit to Crown Towers and that we could play a part in such a special occasion for you.

We look forward to welcoming you again.

Kind regards,

Andrew Cairns
General Manager
Crown Towers
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne
Contributor
12 reviews 12 reviews
Reviews in 7 cities Reviews in 7 cities
5 of 5 stars Reviewed October 28, 2012

Spent my recent wedding night at Crown Towers due to its central location. Lovely room, great service as always. Champagne and flowers were in room as requested, then got a complimentary bottle & choccies also!!!
Love the massive bathroom, bath with TV and luxurious shower.
Recommended.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darwin, Australia
Senior Contributor
45 reviews 45 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed October 27, 2012

We stayed here is a suite for 5 nights. The room was great but the staff really let the place down. Asked on several occasions for ice and it took up to 25 mins for it to arrive. Also tried to organise something special in the room ie rose petals in the room which I was told "yes we can do that no problems" organized for it to happen and nothing which was disappointing. The rooms are nice is a little over priced.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MrAndrewCairns, General Manager at Crown Towers, responded to this review, October 28, 2012
Thank you for your feedback after your recent stay at Crown Towers.

I was sorry to read of the delays you experienced when requesting ice to the room and have shared your comments with the Room Service Manager for investigation.

Your comments about the rose petal order have also been shared with the Chief Concierge as we can certainly arrange such a request, and do so on a daily basis so am surprised there were any issues. Please accept my apologies for these shortcomings.

I was happy to read that you enjoyed the room and hope we have the chance to welcome you back again.

Kind regards,

Andrew Cairns
General Manager
Crown Towers
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crown Towers

Address: 8 Whiteman St | Southbank, Melbourne, Victoria 3006, Australia
Phone Number:
Location: Australia > Victoria > Melbourne > Southbank
Amenities:
Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Melbourne
#2 Romantic Hotel in Melbourne
#2 Spa Hotel in Melbourne
#3 Luxury Hotel in Melbourne
#4 Business Hotel in Melbourne
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Crown Towers 5*
Number of rooms: 482
Official Description (provided by the hotel):
Crown Towers sets the benchmark for luxury hotels in Australia.Beautifully located on the southern bank of the Yarra River in Melbourne, Crown Towers sets the benchmark for luxury hotels in Australia. Lavishly appointed and offering an impeccable standard of customer service and attention to detail, Crown Towers is a hotel that truly understands the meaning of opulence.- Winner of the 2011 Hotel Management Awards for the ‘Best Luxury Hotel’ title.- Winner of the 2010 Australian Gourmet Traveller Travel Awards for Nesspresso’s ‘Best Large Luxury Hotel’.- Winner of the 2009 Hotel Club annual awards for both the Best Luxury Hotel and Best Service Hotel in Victoria. ... more   less 
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Also Known As:
Crown Towers Hotel Melbourne
Crown Hotel Melbourne

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