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“Crown Towers Melbourne Casino” 5 of 5 stars
Review of Crown Towers

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Crown Towers
5.0 of 5 Hotel   |   8 Whiteman St | Southbank, Melbourne, Victoria 3006, Australia (Southbank)   |  
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Ranked #2 of 170 Hotels in Melbourne
Mackay, Australia
Top Contributor
130 reviews 130 reviews
21 hotel reviews
Reviews in 19 cities Reviews in 19 cities
45 helpful votes 45 helpful votes
“Crown Towers Melbourne Casino”
5 of 5 stars Reviewed May 28, 2012

My husband and I stayed here for 3 nights last week. The room was beautiful, spacious, comfortable and I thought it quite lush. The bathroom was big with separate shower, bath and toilet. The staff were very friendly and accommodating, this hotel is 5 star all the way, I will not stay anywhere else now when we go to Melbourne. I love that the room is completely black when the blinds and curtains are pulled. The room service menu had quite a lot of variety. Loved it.

  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,076 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (306)
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Cairns Australia
Contributor
14 reviews 14 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed May 27, 2012

Mr Lawnneedsmowing had a conference at Crown so baby and I came along too. We stayed here for 6 nights in May.

The room was fabulous- roomy, huge bathroom with separate shower and bath, toilet had its own door. There was a great window seat where you could sit in the sun (it did shine a couple of times) and enjoy the great view of Southbank, The Yarra and across to Flinders Street. There was a walk-in dressing room with a door which fit our baby's travel cot easily so he could sleep in peace while we were still up at night.

The location of this hotel is great. The entire Crown complex is like a mini- town anyway, with shops, restsurants, casino, bowling alley, cinema etc.

Room sevice was pretty good and the rooms were cleaned beautifully each day.

There were only a few minor issues as follows:

1 hit and miss with doorman. There is a large revolving door to the lobby which I could not use with my baby in his stroller. I always went out one of the doors off to the side and I don't think the door was held for us once;
2. Wifi super- expensive. I always regret not getting a 3g ipad;
3. No guest laundry. I guess the management figures that at such a classy hotel, the guests will use the laundry service. However, with a baby who needs several changes a day, this would have costed us a fortune. I made do with rinsing his things in the bath tub and I also had to use disposable nappies instead of cloth, which I hate;
4. The hotel charges about $55 per night for a cot which seems a tad excessive. We knew this is advance so brought our own but some people might be caught out, thinking there will be a one-off fee for the cot.

Overall, a great property and we hope to be back.

  • Stayed May 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MrAndrewCairns, General Manager at Crown Towers, responded to this review, May 27, 2012
Thank you for your feedback after your recent stay with us here at Crown Towers Hotel.

While it was a pleasure to read that you enjoyed the stay overall, I was sorry to find that you had to use our lobby doors unassisted on occasion and can appreciate that this is not easy with a stroller. Your comments have been shared with the doormen for their attention.

Both the pricing for our internet and for a baby bed in the room are costed to be competitive within the city, amongst other five star hotels. Along with the cot comes a baby amenity pack and of course fitted linens etc. that are laundered daily.

As with most city hotels, we have not found the need for a self-service laundry when providing a full service laundry and dry cleaning facility, but understand the high turnover of baby clothes etc and am sorry that our set up was not to your liking.

Your kind comments about the room cleanliness have been shared with the Housekeeping team and we look forward to welcoming you back again.

Kind regards,

Andrew Cairns
General Manager
Crown Towers
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Top Contributor
143 reviews 143 reviews
20 hotel reviews
Reviews in 50 cities Reviews in 50 cities
79 helpful votes 79 helpful votes
5 of 5 stars Reviewed May 26, 2012

I travel to Melbourne regularly for business (from Sydney each fortnight) and you cannot go wrong at the Crown. They really know how to look after the business traveller. Good options on the room service menu and within walking distance (just!) from the city centre. Comprehensive pool and gym. Great restaurants within the complex and Southbank close by. Thoroughly recommended.

  • Stayed May 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Melbourne, Australia
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed May 20, 2012

My wife and I recently stayed at Crown Melbourne. The experience cemented my thoughts that this is the premier 5 star hotel in Melbourne. We had a romantic package which included crystal club access, champagne on arrival, valet parking and an amazing 1 hr massage for two.
Crystal Club access gets you priority check in , afternoon tea, evening drinks and breakfast.
We were pleasantly upgraded to a suite and also our massage room was upgraded as well.
Service overall varied from good to excellent.
The rooms still felt relatively new despite this hotel being over 10 years old.
Be aware that the pool and spa area is being renovated in the 3r quarter of this year.
If you are staying here I would also recommend a booking at the Restaurant Rockpool, to which I had one of the best aged beef steaks ever.

Room Tip: Executive suite better value than premier suite
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  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Taipei, Taiwan
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 19, 2012

Had a great time in very nice hotel!!! Great Service! Very good city location. We liked all the restaurants and places. Hotel is very well organized. A little bit expensive but not too bad.

  • Stayed April 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 16, 2012

Stayed there for business. A big WOW when I walked into my room. It is massive. Double doors open to bathroom, another door to walk-in-W. Everything is so clean and new. Very Luxury with excellence view. The price is also pretty reasonable. There are a lot of great eateries in the hotel complex, offering different price points - good options.

Will definitely stay there again.

  • Stayed April 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thailand
Top Contributor
60 reviews 60 reviews
20 hotel reviews
Reviews in 21 cities Reviews in 21 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed May 14, 2012 via mobile

I lucked in with a great last minute deal which made the whole trip all the better. Incredible service, awesome location right on the Yarra and right next to some of Melb's best restaurants and bars. Delicious breakie and fab things in the hotel itself. Has made me fall in love with Melbourne all over again!

  • Stayed May 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crown Towers

Address: 8 Whiteman St | Southbank, Melbourne, Victoria 3006, Australia
Phone Number:
Location: Australia > Victoria > Melbourne > Southbank
Amenities:
Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Melbourne
#2 Spa Hotel in Melbourne
#2 Luxury Hotel in Melbourne
#3 Romantic Hotel in Melbourne
#4 Family Hotel in Melbourne
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Crown Towers 5*
Official Description (provided by the hotel):
Crown Towers sets the benchmark for luxury hotels in Australia.Beautifully located on the southern bank of the Yarra River in Melbourne, Crown Towers sets the benchmark for luxury hotels in Australia. Lavishly appointed and offering an impeccable standard of customer service and attention to detail, Crown Towers is a hotel that truly understands the meaning of opulence.- Winner of the 2011 Hotel Management Awards for the ‘Best Luxury Hotel’ title.- Winner of the 2010 Australian Gourmet Traveller Travel Awards for Nesspresso’s ‘Best Large Luxury Hotel’.- Winner of the 2009 Hotel Club annual awards for both the Best Luxury Hotel and Best Service Hotel in Victoria. ... more   less 
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Also Known As:
Crown Towers Hotel Melbourne
Crown Hotel Melbourne

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