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“Peace and quiet at last” 4 of 5 stars
Review of Ibis Styles Melbourne, The Victoria Hotel

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Ibis Styles Melbourne, The Victoria Hotel
3.5 of 5 Hotel   |   215 Little Collins Street, Melbourne, Victoria 3000, Australia   |  
Hotel website
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Hotel amenities
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Ranked #89 of 158 Hotels in Melbourne
Canberra
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Peace and quiet at last”
4 of 5 stars Reviewed November 23, 2010

We stayed in a Bellerive room, I have stayed in standard room previously and let's face it, you get what you pay for. The room was unbelievably quiet, the only external noise was from the occasional door in the hallway or if we had the window open, but as it opened to a closed courtyard, it was not noisy. I couldn't detect the sounds of other occupants in their rooms or bathrooms - something which usually drives me nuts even in far more expensive accommodation. As for the bathroom, it had the best shower (only Westin has better), no annoying bathtub that is never used to climb in/out of as well as a great showerhead. Back to the window, fabulous to be able to leave open at night (with safety) for fresh air and not have to endure air conditioning. The room was clean and bed comfortable, whilst a small room by modern conventions, certainly more than enough space for 2 people on a short trip. As regular Melbourne visitors, we've stayed at many hotels across Melbourne, but I think we've found our new favourite.

  • Stayed November 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager215, General Manager at Ibis Styles Melbourne, The Victoria Hotel, responded to this review, November 28, 2010
Thank you very much for your feedback. We are glad you enjoyed your stayed and we look forward to welcoming you back again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,461 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (236)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Albury
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed November 23, 2010

We have been fans of the Vic for many years and stay here on our visits to Melbourne. The renovations are great. Unfortunately the people employed on reception leave a lot to be desired - rude, unfriendly, unhelpful. I wouldnt like to think if i owned this business that these people were working for me. Time that the reception staff got a overhaul as well;
The housekeeping staff on the other hand were friendly and helpful.
The Vic is in a great location and always clean. We will continue to stay here but thankfully we dont have to have too much do with reception staff.

  • Stayed November 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager215, General Manager at Ibis Styles Melbourne, The Victoria Hotel, responded to this review, November 28, 2010
Thank you very much for your feedback. We apologise that your stay was not all you expected. In regarding to your comments I will ensure that these are passed on to the relevent Departments and used for future training. Thank you again for your feedback.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
3 of 5 stars Reviewed November 22, 2010

small but clean room, gr8 location, good shower, but air con made a ticking noise, and even worse it was on and off, so worked for a while but when called to get someone up it stopped, but annoyed us later so had to turn it off - lucky not a hot night.

  • Stayed November 2010, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager215, General Manager at Ibis Styles Melbourne, The Victoria Hotel, responded to this review, November 28, 2010
Thank you for your feedback. We are glad you enjoyed your stay and we look forward to welcoming you back again soon. Thank you once again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
3 of 5 stars Reviewed November 22, 2010

I reserved 2 non-smoking double rooms in mid-August. At check-in only 1 room was available. After about 15 minutes of computer manipulation, the more senior check-in officer was able to find a 2nd double room. Both rooms were in the lift lobby on consecutive floors, and both were definitely smoking rooms. As a result, sleep was frequently interrupted with guests arriving back at their rooms thru to 5.30am. The room servicing was very good during the 4 night stay.
We checked-in at 9.00pm and the info board alongside Check-in indicated that the restaurant was open until 10.00pm. It was clear that 9.30pm was the absolute limit, at least for taking orders.

  • Stayed November 2010, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager215, General Manager at Ibis Styles Melbourne, The Victoria Hotel, responded to this review, November 28, 2010
Thank you very much for your feedback. We apologise that your stay was not all you expected. In regarding to your comments I will ensure that these are passed on to the relevent Departments and used for future training. Thank you again for your feedback.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wagga Wagga, Australia
1 review
1 of 5 stars Reviewed November 22, 2010

The hotel staff were absoultley shocking, the worst i have ever dealt with in my life. DO NOT PARK YOUR CAR IN THEIR CARPARK. Our car was parked by their garage attendant on thursday and when we went to the carpark to leave on sunday i was told the car wouldnt start and i would have to go look at it. Upon getting into the car i notice that the headlights had been turned on, as well as the overhead light above the dashboard. Low and behold the battery had gone flat, because the genius had left the lights on. After attempting to jumpstart the car with no luck the attendent said it was our problem and not his. So we ventured to speak to the assistant manager, who was the most impolite man i have ever dealt with. Because his attendant told him that he hadnt left the lights on, the manager had no hesitation in dismissing our pleas and did not offer us any kind of assistance at all. His claim was that batterys just go flat and their attendants dont even turn the lights on! Upon discussin this with another couple who had parked their, they advised us the same thing had happened to them, but they had been lucky enough to have checked their car during the stay and were able to turn their lights off and avoid a flat battery. To this the manager said he had no knowledge of this and again implied that we were liars. Finnaly after loosing our battle with him, we called the NRMA who were able to come and jumpstart the car and advised us that there was nothing wrong with the battery it had just gone flat because the lights were left on.
Their customer service was attrocious as they wiped their hands clean of the problem, but more importantly, they obviously knew the car had a problem, so why did they wait until we checked out to alert us!
We will never stay here again and we will be spreading our terrible experience with them to everyone we know!

  • Stayed November 2010, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager215, General Manager at Ibis Styles Melbourne, The Victoria Hotel, responded to this review, November 28, 2010
Thank you very much for your feedback. We apologise that your stay was not all you expected. In regarding to your comments I will ensure that these are passed on to the relevent Departments and used for future training. Thank you again for your feedback.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
4 of 5 stars Reviewed November 21, 2010

This hotel has alot of character and is ideally located in the heart of the city. Close to trams, shops and restaurants and theatres: is also a short stroll to the Treasury Gardens, Federation Square and Chinatown. Despite the current renovations, this hotel proved to be quiet . Staff are friendly and give great service. There is a small gym and heated recreation pool on the rooftop with an outdoor balcony. Note that the pool is not large enough for the lap swimmer however ideal for the quick dip or impromptu aqua aerobics session.

  • Stayed November 2010, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager215, General Manager at Ibis Styles Melbourne, The Victoria Hotel, responded to this review, November 28, 2010
Thank you very much for your feedback. We are glad you enjoyed your stayed and we look forward to welcoming you back again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ibis Styles Melbourne, The Victoria Hotel

Address: 215 Little Collins Street, Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #89 of 158 Hotels in Melbourne
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Ibis Styles Melbourne, The Victoria Hotel 3.5*
Number of rooms: 464
Official Description (provided by the hotel):
Attractive 8-story Hotel in the heart of the city, next to Town Hall, near Flinders St. train station, shops & business center. ... more   less 
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