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“Good stay” 4 of 5 stars
Review of The Hotel Windsor

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The Hotel Windsor
5.0 of 5 Hotel   |   111 Spring Street, Melbourne, Victoria 3000, Australia   |  
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Hotel amenities
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Ranked #20 of 170 hotels in Melbourne
Wandin North, AU
1 review
1 helpful vote 1 helpful vote
“Good stay”
4 of 5 stars Reviewed January 15, 2014

Great place for a night in town.However:
Air conditioner in the room far too noisy.
In an hotel of this class I would have expected some complementary bottle of water in the room,taking into account the 40 degrees plus we were experiencing outside.
Charging $6 for a tiny bottle of water is far too much.

  • Stayed January 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidGAPerry, Manager at The Hotel Windsor, responded to this review, January 17, 2014
Dear Mr M...Didier,

I do hope that we had the opportunity to address the noisy air conditioner. Our systems came under a lot of pressure with melbourne's longest heat wave in recorded history of days with temperatures over 40 degrees. Complimentary water was being passed to guests as they returned to the hotel on foot.

We appreciate your feedback and shall review.

Hoping to welcome you both back soon.

Until then, I remain,

Yours sincerely,

David
David G.A. Perry
Chief Executive Officer
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Wyndham Vale, AU
1 review
4 of 5 stars Reviewed January 15, 2014

Got a cheap rate through online deal. Would have been disappointed if I had paid full rate for superior room.
Room was very large, but floor in room was not level, room service breakfast was average.
Staff were great, location is terrific,
An older hotel in need of some TLC, but worth a visit if you can get a deal.

  • Stayed January 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with this hotel

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Nick M, Rooms Division Manager at The Hotel Windsor, responded to this review, January 17, 2014
Dear Kylie B,

Thank you for taking the time to review your most recent stay with us.

It is wonderful to hear that you were able to take advantage of such a great offer and visit both our hotel and Melbourne.

I have forwarded your comments onto our CEO, David Perry for his attention as it is important to us that our room and suite rates are reflective of our product. This is always constantly being evaluated and I thank you for your feedback.

I hope that we may again have the pleasure of your company in the future and as always if required I am at your service.

With our kindest regards,
Nick

Nick McLennan
Rooms Division Manager
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Clarinda, AU
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 15, 2014

The friendly ,smiling, courteous and helpful staff, charming surroundings good location. Piano playing in the foyer, wide corridors,the history of the building on display .Comfortable bed with lots of pillows to choose from, the good quality curtains which made the room dark during the day perfect for a little nana nap. All of the above made my stay a very memorable one.

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nick M, Rooms Division Manager at The Hotel Windsor, responded to this review, January 17, 2014
Dear Gail P,

Thank you so much for your kind words and review of our hotel.

It really is fantastic to hear you enjoyed your stay with us and that all the little pieces came together to make it such a memorable one.

I hope that we may have the pleasure of your company once more and until then we do as always remain at your service.

With our kindest regards,
Nick

Nick McLennan
Rooms Division Manager
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Hobart, AU
1 review
5 of 5 stars Reviewed January 15, 2014

The old-fashioned charm of the Windsor is still evident: a beautiful building, with quirky features, and very well situated in town. Extremely professional and courteous staff. I've stayed in several rooms, each of which has its charm, though this visit I was upgraded to a Windsor Suite which was extraordinary. Sometimes the front desk and the restaurant for breakfast get busy and service is a little slower, but it hardly matters because this hotel recalls a different era; charm, courtesy and quality are the reasons you'd stay here rather than an impersonal and corporate chain hotel.

  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

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Nick M, Rooms Division Manager at The Hotel Windsor, responded to this review, January 17, 2014
Dear Anna J,

Thank you for taking the time to review your recent stay with us.

It is wonderful to hear that you were able to enjoy the additional space with an upgrade to our Windsor Suite and that our service teams looked after you oh so well.

I hope that we may have the pleasure of your company once more and until then we do as always remain at your service.

With our kindest regards,
Nick

Nick McLennan
Rooms Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland, NZ
1 review
5 of 5 stars Reviewed January 15, 2014

We chose the Windsor as it was close to our son's apartment, who we were visiting from NZ. The location and charm of the Hotel was a great surprise - felt like we had been transported into another world. Having been delayed en route for 26 hours, the extremely comfortable bed was very welcome, as was the laundry service, and being able to walk to our various destinations. Loved the history display . And the slow roasted whole tomatoes for breakfast were tops.
We'll be back.

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

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Nick M, Rooms Division Manager at The Hotel Windsor, responded to this review, January 17, 2014
Dear Sue A,

Thank you for choosing The Hotel Windsor as your home whilst in Melbourne.

It is absolutely wonderful to hear that you enjoyed your stay with us and I hope that we may have the pleasure of your company once more.

Rest assured I will be sharing your kind words with our service and kitchen teams.

With our warmest regards,
Nick

Nick McLennan
Rooms Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kinglake, AU
1 review
5 of 5 stars Reviewed January 15, 2014

We had a fantastic experience staying at the Windsor.
We were first greeted by the valet service and these gentlemen were welcoming and courteous. This set a standard for the rest of our short stay. All staff were well presented and polite. We enjoyed lunch and a beverage in the cricketers bar and later dined in the gorgeous restaurant.
Perfectly located with public transport, theatres, shows, shopping, cafes and restaurants all within walking distance of the front door.
We drove to the hotel and used the valet service and this was fantastic. We didn't need our car in the city and we didn't need to worry about finding long term parking.
We well recommend this experience to anyone wanting to explore or enjoy Melbourne

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

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Nick M, Rooms Division Manager at The Hotel Windsor, responded to this review, January 17, 2014
Dear Rebecca C,

Thank you for your kind review of our hotel.

It is wonderful to what that you enjoyed your stay with us and your time in Melbourne. The pleasure of course was all ours.

Until next time we remain as always at your service.

With our kindest regards,
Nick

Nick McLennan
Rooms Division Manager
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Frankston, AU
1 review
5 of 5 stars Reviewed January 15, 2014

Great location, old world charm, personal treatment and a genuine interest in us having an enjoyable stay - what more could you want.
And if the valet service and advice on where to eat (in-house as well as in the neighbourhood) didn't make you feel welcome ... the effervescent Katie on the front desk as the Windsor's 'director of first impressions' can't help but make you feel welcome and valued as guests.
Thank you Team Windsor for a delightful 11th anniversary experience.

  • Stayed January 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nick M, Rooms Division Manager at The Hotel Windsor, responded to this review, January 16, 2014
Dear Bruce A,

Thank you so much for taking the time to review your Anniversary stay with us at The Hotel Windsor.

It really a credit to the service team here at the hotel and in particular Katie who I can assure you that I will receive your kind words and thanks.

I hope that we may be able to have the pleasure of your company for your 12th Anniversary and until then we do, as always remain at your service.

With our kindest regards,
Nick

Nick McLennan
Rooms Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Hotel Windsor

Address: 111 Spring Street, Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#14 Business Hotel in Melbourne
#15 Romantic Hotel in Melbourne
#17 Family Hotel in Melbourne
#20 On the Beach Hotel in Melbourne
#20 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Hotel Windsor 5*
Official Description (provided by the hotel):
The Hotel Windsor is Australia’s most loved and recognised grand hotel. Built in 1883 during the Victorian era and pre-dating other notable hotels such as The Savoy, Waldorf Astoria, Ritz Paris and The Plaza Hotel, it set a benchmark for style, elegance, sophistication and charm which remains ever present today. The hotel is located in Melbourne’s most central and fashionable district. Its location is in close proximity to the corporate, financial and designer heart of Melbourne. Many of the city’s best theatres, landmark attractions and sporting venues are within a comfortable walking distance. The hotel is located 20km from Melbourne’s Domestic and International Airport, with a traveling time of between 20-45 minutes. Parliament train station and tram stops including the City Circle route are located at the hotel’s doorstep. ... more   less 
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Also Known As:
Windsor Hotel Melbourne

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