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“Avoid breakfast/restaurant” 4 of 5 stars
Review of The Hotel Windsor

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The Hotel Windsor
5.0 of 5 Hotel   |   111 Spring Street, Melbourne, Victoria 3000, Australia   |  
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Ranked #20 of 172 hotels in Melbourne
Washington DC, District of Columbia
Senior Contributor
25 reviews 25 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
13 helpful votes 13 helpful votes
“Avoid breakfast/restaurant”
4 of 5 stars Reviewed December 17, 2013

The hotel is well located and is walking distance to MCG, Treasury gardens, city center etc. There is free tram service that takes you around Melbourne and the stop is right outside the hotel. Rooms are fairly spacious and clean. The staff were very friendly. One thing I will avoid is the breakfast - not much choice and fairly expensive. Just walk outside and you will find number of options on Burke street. We wanted to have tea around 5pm, restaurant manager said they were busy getting ready for dinner and declined service! Very strange. However, Mr Costello at the concierge jumped in and arranged for the tea to be served in the lobby.

  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nick M, Rooms Division Manager at The Hotel Windsor, responded to this review, December 17, 2013
Dear Dev G,

Thank you for taking time to write your considered review of your stay with us at The Hotel Windsor.

It is wonderful to hear that you enjoyed your stay with us and your time in Melbourne however I must thank you for bringing to my attention a number of service items which I will be looking at with our Restaurant Manager in the coming days. I will also pass on your review and of course thanks to Michael at our Concierge desk who was able to quickly assist you in arranging drinks.

We are luck to have so many quality cafés and restraints surrounding our hotel however it is important to us to ensure our breakfast offering is of the highest quality also. I will be speaking with our Director of Food & Beverage in regards to this and your warranted comments today.

Once again thank you so much for staying with us and I hope that we may have the pleasure of your company when next visiting Melbourne.

With our kindest regards,
Nick

Nick McLennan
Rooms Division Manger
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Mordialloc, AU
1 review
5 of 5 stars Reviewed December 17, 2013

Lovely weekend break,
Room very quiet no street noise.
Classical elegance, cant get enough of it , great service,
To sum up Hotel Windsor great, staff great, Breakfast great, cant wait to go back I will definitely recommend The Windsor
to friends and family

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nick M, Rooms Division Manager at The Hotel Windsor, responded to this review, December 17, 2013
Dear Faye T,

Thank you for taking the time to review your stay with us and for you kind words for our service team who I can assure you will be most appreciative.

I hope that your stay with us was a successful one and that you were able to enjoy Melbourne City during this time of year, hopefully for some good shopping.

Until next time we do, as always remain at your service.

With our kindest regards,
Nick

Nick McLennan
Rooms Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chadstone, AU
1 review
5 of 5 stars Reviewed December 16, 2013

The staff are treat you like royalty and are to be commended on their attitude, I would recommend this Hotel to anyone.
From the valet parking to the concierge, front desk staff, waiters, drink service, cleaners, telephone operators all the way through there is no way the staff could be faulted.
The spotless room the toiletries and the comfort of the bed were all something to remember for a very long time.

  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nick M, Rooms Division Manager at The Hotel Windsor, responded to this review, December 17, 2013
Dear William M,

Thank you for reviewing your recent stay with us at The Hotel Windsor.

Our service team really are a credit to our hotel so to hear that they are delivering and making your stay with us a special one really is wonderful and I can assure you that your kind words will be shared with our team.

Once again thank you and we look forward to the pleasure of you company once again in the near future.

With our kindest regards,
Nick

Nick McLennan
Rooms Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Old Bar, AU
1 review
5 of 5 stars Reviewed December 16, 2013

The grand hotel Windsor reflects excellence in 5 star accommodation and service.
The hotel itself is excellent example of 130 years of fine art and decor, it's a pleasure to walk the hallway's and dine in such fine rooms.
The staff are very well mannered and very helpful it was a total pleasure to stay.

  • Stayed December 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nick M, Rooms Division Manager at The Hotel Windsor, responded to this review, December 17, 2013
Dear Robert W,

Thank you for choosing The Hotel Windsor as your home whilst in Melbourne.

It is wonderful to hear that you enjoyed your stay with us and that our service team took such good care of you. Our hotel is as you said celebrating its 130th anniversary this year and to hear that it's fine architecture and history is appreciated is simply fantastic.

Please rest assured your kind words will be shared with our team.

Until next time we do, as always remain at your service.

With kind regards,
Nick

Nick McLennan
Rooms Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boulder, AU
1 review
3 of 5 stars Reviewed December 16, 2013

I recently had a 4-night stay in room 220 at the Windsor.

Regardless of control inputs, the air-conditioner produced only room-temperature air.

That may not be such a problem in winter but it was most uncomfortable in the warm and humid summer conditions experienced during my stay.

I do have a predilection for the Windsor, however, before confirminig my next booking I will enquire as to the functionality of the air-conditioning.

  • Stayed December 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with this hotel

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nick M, Rooms Division Manager at The Hotel Windsor, responded to this review, December 17, 2013
Dear Darryl T,

Thank you for taking the time to review you recent stay with us.

I hope that you did have a successful stay in Melbourne and that the standards of our service were as per normal of a high quality. I would like to apologise in regards to your room's air conditioning which was incredibly hard to regulate. We do have a number of rooms which have individual air units which I believe will make for a far more comfortable stay when next staying with us. When next booking please do request this with our reservations team who will gladly confirm this request straight away. In the meanwhile our maintenance team will be investigating the system in your room 220 to see if improvements can be made.

Once again thank you for your considered review and we look forward to welcoming you back in the near future.

With kindest regards,
Nick

Nick McLennan
Rooms Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dolls Point, AU
1 review
5 of 5 stars Reviewed December 16, 2013

We were very pleased with our overnight stay at the Windsor Hotel. The room was fresh and very comfortable. We certainly didn't want for anything.The staff were all very pleasant and knowledgeable of the history of the building. Both my husband and I are looking forward to returning for a longer stay and can't wait to try the afternoon tea!

  • Stayed December 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nick M, Rooms Division Manager at The Hotel Windsor, responded to this review, December 17, 2013
Dear Rick B,

Thank you for taking the time to contact us regarding your recent stay.

To hear that you found your room during your stay clean, fresh and comfortable is a real credit to our Housekeeping team. We strive for professional yet warm service across the hotel so to hear that we are achieving this is simply wonderful.

Looking forward to welcoming you back in the near future and hope you will have time to experience our famous Afternoon Tea.

As always we remain at your service.

With kindest regards
Nick

Nick McLennan
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lane Cove, AU
1 review
5 of 5 stars Reviewed December 16, 2013

The hospitality, efficiency and service of the staff at the Windsor were commendable. My wife and I had a memorable experience in Melbourne for our 20th wedding anniversary with no small part due to the wonderful experience at the Windsor. I am sure we will be back. Thank you!

  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nick M, Rooms Division Manager at The Hotel Windsor, responded to this review, December 17, 2013
Dear Richard S,

Thank you for your kind words and from myself a belated Happy Anniversary.

It is wonderful to hear that you enjoyed your special evening with us and that our service team did all that we could to make it a memorable one for you.

Looking forward to the pleasure of your company in the near future, unto then we remain as always at your service.

With kind regards
Nick

Nick McLennan
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about The Hotel Windsor

Also Known As:
Windsor Hotel Melbourne
Address: 111 Spring Street, Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#6 Romantic Hotel in Melbourne
#17 Business Hotel in Melbourne
#17 Family Hotel in Melbourne
#20 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Hotel Windsor 5*
Official Description (provided by the hotel):
The Hotel Windsor is Australia’s most loved and recognised grand hotel. Built in 1883 during the Victorian era and pre-dating other notable hotels such as The Savoy, Waldorf Astoria, Ritz Paris and The Plaza Hotel, it set a benchmark for style, elegance, sophistication and charm which remains ever present today. The hotel is located in Melbourne’s most central and fashionable district. Its location is in close proximity to the corporate, financial and designer heart of Melbourne. Many of the city’s best theatres, landmark attractions and sporting venues are within a comfortable walking distance. The hotel is located 20km from Melbourne’s Domestic and International Airport, with a traveling time of between 20-45 minutes. Parliament train station and tram stops including the City Circle route are located at the hotel’s doorstep. ... more   less 
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