Stayed here twice. The first one in March this year overnight for a friends wedding in Melbourne. Staff were friendly from the traditional concierge and the front office staff were pleasant. The room was clean, spacious and beds were comfortable. This is an iconic hotel in Melbourne, the hallways and lobby is classic and just across the road from the Parliament building so it's a perfect location for restaurants and cafe's as well. Our second stay was a month ago for a random night out and they must have picked up that we stayed here earlier in the year so we got a room upgrade and upon arrival we were greeted with a bottle of complimentary champagne. Thank you for your excellent customer service. See you soon!