This is the fanciest hotel I've ever stayed in - would usually be above my budget, but I grabbed a very good last-minute online offer, and stayed here for two nights with my fiancee. It is charming and luxurious, however I expected more from a famous five-star hotel in terms of customer service. In particular, we were annoyed when we were told that the restaurant was open for dinner until 10pm, only to arrive at 9:45pm with the waiter telling us that the kitchen closed at 9:30pm, and with the restaurant unwilling to serve us anything (surely a five-star hotel restaurant could accommodate guests wanting to eat 15 minutes late?). Although the next night we did get to the restaurant on time, and I must say that the food / service / setting is all superb. I was also surprised that the hotel doesn't have its own parking, only offers valet parking (in conjunction with a commercial carpark nearby) for an extra $40/day. In our room (which I think was in the oldest part of the hotel), the air-conditioning was centrally set to 'cool' for summer, so we could only either turn it off or have it on 'cool' (setting it to 'heat' had no effect - and we wanted to heat it when we arrived, as it had been cooled far too much). Also disappointed that despite being a five-star hotel, it doesn't have a pool or jacuzzi (although this is understandable due to the hotel's age and heritage status). All up: enjoyed our stay here, but not convinced that it's worth coming back.