This is the fanciest hotel I've ever stayed in - would usually be above my budget, but I grabbed a very good last-minute online offer, and stayed here for two nights with my fiancee. It is charming and luxurious, however I expected more from a famous five-star hotel in terms of customer service. In particular, we were annoyed when we were told that the restaurant was open for dinner until 10pm, only to arrive at 9:45pm with the waiter telling us that the kitchen closed at 9:30pm, and with the restaurant unwilling to serve us anything (surely a five-star hotel restaurant could accommodate guests wanting to eat 15 minutes late?). Although the next night we did get to the restaurant on time, and I must say that the food / service / setting is all superb. I was also surprised that the hotel doesn't have its own parking, only offers valet parking (in conjunction with a commercial carpark nearby) for an extra $40/day. In our room (which I think was in the oldest part of the hotel), the air-conditioning was centrally set to 'cool' for summer, so we could only either turn it off or have it on 'cool' (setting it to 'heat' had no effect - and we wanted to heat it when we arrived, as it had been cooled far too much). Also disappointed that despite being a five-star hotel, it doesn't have a pool or jacuzzi (although this is understandable due to the hotel's age and heritage status). All up: enjoyed our stay here, but not convinced that it's worth coming back.
- Also Known As:
- Windsor Hotel Melbourne
- Official Description (provided by the hotel):
- The Hotel Windsor is Australia’s most loved and recognised grand hotel. Built in 1883 during the Victorian era and pre-dating other notable hotels such as The Savoy, Waldorf Astoria, Ritz Paris and The Plaza Hotel, it set a benchmark for style, elegance, sophistication and charm which remains ever present today. The hotel is located in Melbourne’s most central and fashionable district. Its location is in close proximity to the corporate, financial and designer heart of Melbourne. Many of the city’s best theatres, landmark attractions and sporting venues are within a comfortable walking distance. The hotel is located 20km from Melbourne’s Domestic and International Airport, with a traveling time of between 20-45 minutes. Parliament train station and tram stops including the City Circle route are located at the hotel’s doorstep. ... more less
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