We have just returned from 3 nights at the Quest on Bourke as we were visiting Melbourne for the Australian Open Tennis. We had a 2 bedroom apartment which had everything we needed to feel comfortable for our time there. . A few comments I would like to make which may have enhanced our experience but which are minor really
1) there is no natural light in one bedroom
2) the furnishings and carpet are all dark
3) the bathroom is large which is fine but the shower is over a huge jacuzzi bath
We felt that the furnishings should be light to give a better sense of space and light. The jacuzzi should go and a stand alone shower be installed instead. Accessing the present shower could be very hazardous for anyone ,especially older people,who may struggle to get into the present set up. There is a grab rail in situ which we all needed!!
We have stayed in many Quest apartments and found the staff at the bourke,really amazing. They are helpful, courteous and unflappable and no request seemed to bother them.
Thank you for a great stay.

We stayed at Quest on Bourke over Christmas 2012. My family had a 2 bedroom apartment which was nice, clean, a great size and just perfect. The staff had already set up the cot we requested (including bedding etc) and we felt very welcome. My parents also stayed in a standard room and that was also very nice. The location is great, the staff friendly and the cleaning staff were the friendliest I have ever met (the were really sweet to the kids). Just a few issues (one very small and trivial and the other not so)...the laundry has a washer/dryer - the dryer does not work, not a biggy - I just air dried the clothes. The other issue is a bit long but it really was what made me give Quest 4 stars and not 5. So...here it goes...we knew that the rooms would not be serviced over the public holidays and were prepared for that. However, we were under the impression that if we contacted reception, it would not be such a hassle to tidy up the room ourselves. We had a family christmas lunch and had lots of rubbish (presents wrappings, prawn shells, left over food etc) and used up all the dishwasher tablets and dishwashing liquid. Boxing Day we were out all day and came back and realised (our fault) that the room had not been serviced and the room was starting to get a bit smelly. The next day (not a public holiday) my husband got up at 6am to call reception and ask if he could come down and get some dishwashing liquid and garbage bags and asked where we could put our rubbish. We did not expect housekeeping to come so early but wanted to clean up for ourselves. By 8am, nothing. We called again and explained we had quite a lot of rubbish and wanted to know what to do. We also had nothing to wash our dishes to have breakfast. The man at reception questioned why we had so much rubbish and told us someone would be up soon. We gave up on the dishes and my husband went out and bought us all breakfast. By 10am, I called and explained the room was starting to smell, PLEASE just tell us where to take the rubbish. It was at this point I gave up and took some garbage bags off a cleaner's cart in the hallway. Finally, after calling at 11am, someone came up and gave us a few things so we could wash dishes and they took the rubbish away. What may seem trivial was actually quite bizarre for us. Here we were in a really nice hotel, we weren't asking for housekeeping - we just wanted a few things so we did not have to have rotting food and dirty dishes in our room and it was made into such a huge deal.

Stayed here overnight mid week as I went to see a band in the CBD. I was surprised at how BIG the room was, it was huge! I was even more surprised to see that the bathroom had an awesome corner spa bath!

Great clean hotel, centrally located - nice and close to shops, restaurants and venues.

I saw some negativity and thought I would provide another perspective. I believe that all the units have new furniture now (not that the old furniture was bad). It is an urban environment with accompanying noises, but it didn't prevent me from sleeping. My husband wore earplugs to sleep because he is more sensitive to sounds. The most convenient aspect of Quest Bourke Street is accessibility of transit. You have four choices: 1) Exit the 4th floor and take the sky bridge to the Southern Cross train station. 2) Exit the 1st floor and walk around the corner to the regular newer looking trams. 3) Exit the 1st floor and walk around the corner to the FREE historic circle trams. 4) Exit the 1st floor and walk around the corner to the FREE red bus that goes all around Melbourne. That's what I call accessibility! You can also walk around the corner and cross the street to rent a bike for an hour or a day. It is about 3 blocks to the post office, a Safeway store (owned by Woolworths), pharmacy, bakery, Asian food mart and restaurants. Also, strolling on the water's edge is very pleasant. The neighborhood seemed safe to me. I guess that a lot of people live in the high rise apartments, and I saw them walking their dogs or heading to the markets after work. It's very convenient and saves lots of money to have a kitchenette (since restaurant brekky seemed to cost at least $10).