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“Great Location and Good Value” 4 of 5 stars
Review of Quest on Chapel

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Quest on Chapel
4.5 of 5 Hotel   |   651 Chapel Street | South Yarra, Melbourne, Victoria 3141, Australia (South Yarra)   |  
Hotel amenities
Ranked #60 of 171 Hotels in Melbourne
Kuala Lumpur, Malaysia
1 review
“Great Location and Good Value”
4 of 5 stars Reviewed June 21, 2014

The staff was friendly and efficient. Well located and easy access to eateries as well as grocery. The property is clean but the furniture is a bit old. It was a wonderful stay and I will definitely come back again.

  • Stayed June 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuestonChapel, Manager at Quest on Chapel, responded to this review, June 23, 2014
Thank you ireneluv for your feedback regarding Quest on Chapel. We appreciate all forms of feedback to ensure we provide the best possible service and value for money possible. Thank you for mentioned the arm chair as we can now look into repairing this. we look forward to hopefully seeing you again soon.
Kindest Regards
Renee Gramsbergen
Property Manager
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108 reviews from our community

Traveler rating
    36
    55
    14
    2
    1
See reviews for
20
27
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29
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • Italian first
  • Any
English first
1 review
5 of 5 stars Reviewed June 18, 2014

We have stayed twice now and both times we have really enjoyed our stay. The location suits as it is close to where our son lives and the staff are always very friendly and helpful. even meeting us at the shuttle with a trolley for our luggage.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuestonChapel, Manager at Quest on Chapel, responded to this review, June 19, 2014
Thank you Julie K for your lovely review about Quest on Chapel. We are pleased you have returned to the property and have enjoy your stay for a second time. I am extremely pleased to hear our team assisted with your luggage and provided a trolley for you. Our customer service is something we pride ourselves in and its nice to hear the feedback from our guests. We look forward to welcoming you back, hopefully in the not to distant future.
Warm Regards,
Renee Gramsbergen
Property Manager
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Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed June 15, 2014

The staff are both friendly and efficient. The location in South Yarra near shops and restaurants is phenomenal. The property is clean. The furniture is a bit tired, though. The red leather chair in room 301 was faded and bits of leather pealing off.

  • Stayed June 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuestonChapel, Manager at Quest on Chapel, responded to this review, June 15, 2014
Thank you frno72 . for your recent review for Quest on Chapel. Your feedback has been most grateful as we can now look into this apartments armchair. Thank you for your feedback about the team and location of the property, you are right in saying the location is phenomenal. We look forward to welcoming you back.
Kindest Regards
Renee Gramsbergen
Property Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
1 review
5 of 5 stars Reviewed June 11, 2014

I was recommended Quest by a friend who had stayed before. I had a one night stay and found it perfect for what we wanted, the room was clean and tidy and perfect for 5. location excellent, staff were wonderful. I would stay again.

  • Stayed June 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuestonChapel, Manager at Quest on Chapel, responded to this review, June 11, 2014
Thank you Nell M for your lovely review about Quest on Chapel. I enjoy reading when guests mention they have been recommended and then yourself and travelers enjoy your visit, as it shows our hard work is continually maintained and kept to the standard other guests have encountered. We look forward to welcoming you back in the future.
Kindest Regards
Renee Gramsbergen
Property Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed June 8, 2014

Clean, well maintained, simple, good reasonably priced hotel in great location. Reception staff genuinely friendly and nice and made good recommendations about local restaurants. Yes I would stay there again.

Room Tip: One away from Chapel St - some street noise this side
See more room tips
  • Stayed May 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuestonChapel, Manager at Quest on Chapel, responded to this review, June 9, 2014
Thank you Jwpwt for taking the time out to review Quest on Chapel. I am pleased to hear our team, location and rooms were to the standard of your expectations. All departments strive to perform to the best they can possibly be and we appreciate the feedback with relation to this. Our location is fabulous with lots of wonderful restaurants as you mentioned and within walking distance. Thank you once again Jwpwt, your review is very much appreciated.
Many Thanks
Renee Gramsbergen
Property Manager
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Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed June 6, 2014

I stayed here recently and found it to be very noisy. Room was comfortable and staff were pleasant. Be warned about arriving in your own vehicle. Found it very difficult as I was not able to stop my vehicle anywhere to check in. There is a secure car park which is also the area to park for checkin but the gate was closed. Being on Chapel Street the parking officers are red hot so I had to drive off and ring reception who told me they would keep an eye out and open the gate when I arrive back. All a little difficult especially in peak hour. Extra $20 to park there but not mentioned on website and no other available parking. Stayed in a lot of Quest Apartments but this was by far the most difficult.

Room Tip: Get a room very back.
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  • Stayed June 2014, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuestonChapel, Manager at Quest on Chapel, responded to this review, June 9, 2014
Thank you SMT888 for your recent feedback about Quest on Chapel.
I apologise you had found it difficult to access the property during peak hour traffic. Chapel Street can get a little hectic at that time, however you had done the right thing by calling us to open our car parking gate as we can always help in situations you cannot find a quick car spot in the side street adjacent to the property.
I am pleased to hear you had enjoyed our location and our team were pleasant when speaking with them.
We would be happy to assist you with your future reservation to ensure you are allocated towards the back of the building, just mention this within your next booking.
Thank you once again for taking the time to review us and we look forward to welcoming you back.
Kindest Regards
Renee Gramsbergen
Property Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
1 review
5 of 5 stars Reviewed June 1, 2014

One night stay, great location, friendly & lovely reception girl to greet us more than helpful & parking great with good places to eat right opposite. Would definitely stay again. Room clean & tidy everything we wanted for a nights stay.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuestonChapel, Manager at Quest on Chapel, responded to this review, June 1, 2014
Thank you Lee A for your feedback regarding Quest on Chapel. We are pleased to here you enjoyed your one night stay with us and found our rooms and team more then accommodating for your visit. We look forward to welcoming you back to the property in the future.
Many Thanks
Renee Gramsbergen
Property Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quest on Chapel

Address: 651 Chapel Street | South Yarra, Melbourne, Victoria 3141, Australia
Location: Australia > Victoria > Melbourne > South Yarra
Amenities:
Fitness Center with Gym / Workout Room Kitchenette Room Service Wheelchair access
Hotel Style:
#47 Business Hotel in Melbourne
#55 Luxury Hotel in Melbourne
#55 Romantic Hotel in Melbourne
#61 Family Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Quest on Chapel 4.5*
Number of rooms: 48
Reservation Options:
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Also Known As:
Quest On Chapel Hotel Melbourne
Quest On Chapel Melbourne

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