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“Check out the new bits. Comfortable no-frills hotel in good location.” 3 of 5 stars
Review of The Great Southern Hotel

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The Great Southern Hotel
3.5 of 5 Hotel   |   44 Spencer St., Melbourne, Victoria 3000, Australia (Formerly Hotel Enterprize)   |  
Hotel amenities
Ranked #125 of 171 Hotels in Melbourne
canberra
Senior Contributor
22 reviews 22 reviews
20 hotel reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
“Check out the new bits. Comfortable no-frills hotel in good location.”
3 of 5 stars Reviewed March 31, 2010

The Enterprise Hotel is a place you stay when you want somewhere clean and comfortable to sleep which is in an ideal location, period. This is not a romantic get away, room with a view, or place for kids.

It is located about 100 meters from Southern Cross station and so is convenient for those arriving by train, or on the airport 'red bus' shuttle. Trams run up and down Spencer St, and it is an easy walk to the Casino, City centre and Southbank. Staff are friendly, but English language challanged on the occassion of my visit.

I was in the new section, which is clean and modern- servicable bathroom, nice flat screen TV. A touch challanging for those with vertigo perhaps as there are some stairs and the need to walk around the central six-storey courtyard. I have not seen the old rooms but the corridors look a bit worn.

  • Stayed March 2010, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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628 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (178)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
singapore
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed March 31, 2010

Stayed here for 2nights cos of the good location and money for value price..
however dun expect peaceful sleep cos apparently there is an ungrading or construction works going on.. noise starts from as early as 7am!

The reception staff was unhelpful and needs to be taught what is customer service.

  • Stayed March 2010, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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SIngapore
1 review
4 of 5 stars Reviewed March 23, 2010

i was given the room early despite the designated check-in time of 2pm as the room was ready. i delighted as i can rest from the long flight into melbourne. the room was modern/new and clean. everday, i return to a nicely-made up room and nice-smelling too. my first -time stay at HOTEL ENTERPRIZE (melbourne) was overall very good.

  • Stayed March 2010, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Top Contributor
94 reviews 94 reviews
61 hotel reviews
Reviews in 48 cities Reviews in 48 cities
71 helpful votes 71 helpful votes
2 of 5 stars Reviewed March 21, 2010

Stayed here for 2 nights for a 2+1 bedroom at the Courtyard. After reading the bad reviews about this hotel, I would like to say the following. The staff were courteous but not very helpful. The TV had a missing remote and although we inform them about it, nothing was done during our stay there. The room was dated and needed refurbishment urgently but the room was generally clean and housekeeping was done both days without any dramas. We kept our luggage at their storage area and the hotel was accommodating on this. Overally, it has good location and for the price you pay (I paid AUD160 for 2 nights) I can't complain much except I wish the service staff would remember to be more helpful than the usual pleasanteries exchanged.

  • Stayed March 2010, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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sydney
1 review
1 of 5 stars Reviewed March 16, 2010

If you want clean comfortable accomadition with good customer service then dont stay here.Rooms were not serviced at all linen not changed,dirty cups put back in fridge,mini bar not restocked.The hotel was old dirty and smelly,the saff were rude and not helpfull at all. The only positive was its location to where we were working.

  • Stayed March 2010, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Singapore
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 16, 2010

The price and location of this hotel should be the only reasons to choose this hotel. After reading quite a few reviews, I chose the Brand New Exec Room to be safe. To my horror, as I was about to grab my towel after my first shower upon arrival, I saw a piece of curly PUBIC hair on it. It was disgusting to say the least. Pieces of short hairs could also be found on the bed sheets each night and I havnt got to the grossest part yet. On my 4th day as I opened the folded hand towels, there was a big glob of what appeared to be BLOOD/PERIOD stains !!! how in the world did housekeeping miss that ??
I have stayed in a good number of lesser hostels but never have i encountered such
poor housekeeping standards. This hotel is not for the faint hearted !

  • Stayed March 2010, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
south wales
Top Contributor
57 reviews 57 reviews
12 hotel reviews
Reviews in 22 cities Reviews in 22 cities
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed March 15, 2010

Arrived at this hotel, pleasent man on reception gave us some ideas on places to go and visit, told us melbourne was the "real australia". Room was clean and fairly spacious for our needs. Woken up at 5am with builders and the tram line starting up(melbourne is a very busy business city!). Breafast was HORRENDUS. the hotel is partnered with a chinese owned resturant next door where breakfast is made & served. this whol place is a disaster, if you have an cheaper option to book with n breakfast do it. And stay away from this chinese resturant in the evening. the staff are rude, the food is a poor as it can get and it most definaltly is not authentic. i ate with my boyfriend, our rice came out within ten minutes, ten minutes later his crispy beef, 20 minutes later mine(after making three hoices because they had run out of all chicken options, although a different waitress served the table next to us who rordered after us with chicken). we stayed for the grandprix and it suited our needs for basic travllers its right on the tramline just LEAVE THE FOOD ALONE!

  • Stayed April 2009, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Great Southern Hotel

Address: 44 Spencer St., Melbourne, Victoria 3000, Australia (Formerly Hotel Enterprize)
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
Ranked #125 of 171 Hotels in Melbourne
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — The Great Southern Hotel 3.5*
Number of rooms: 256
Official Description (provided by the hotel):
The Great Southern Hotel Melbourne provides the perfect location for both the tourist and business client alike, at a very affordable price, placing you within extremely close proximity to all the wonderful Melbourne attractions. This amenable Melbourne City Hotel is located minutes from the Southern Cross Station and interstate Bus and Train Terminal and a short drive from Melbourne Airport. The Great Southern Hotel comprises 2 separate sections - both dedicated to the business/leisure client featuring Family rooms; while the New Standard rooms and Classic rooms overlook a spacious courtyard - a virtual oasis in Melbourne's CBD. Situated within close proximity to the Crown Casino and Entertainment complex, Melbourne Aquarium, Melbourne Exhibition and Convention Centre, Etihad Stadium and Southbank. Trams and public transport virtually at the door providing easy access to all that Melbourne has to offer. Wifi available at an additional cost. Hot buffet breakfast is available at a cost of $20 per person (served between 6:30am to 10:00am) Porter service is not available, however Luggage storage is available at a cost of $2 per bag per day. Additional administration fee applies when making payment via credit card or EFTPOS to settle incidentals during check out. Great Southern Hotel is a smoke free property with no smoking permitted in guest rooms. This Hotel does not cater to bookings of unaccompanied minors under the age of 18 years. ***Currently a lobby refurbishment is in place to March 2015. The works will not affect any rooms, but may cause some delays at check-in and checkout times. The temporary reception area will be clearly marked with signage. Noise may reach high levels between 10am and 5pm.** ... more   less 
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Also Known As:
Enterprize Hotel Melbourne

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