The venue was excellent and the process to get tickets was simple. I booked tickets online on Saturday morning, and picked up the tickets from the box office for the show on Saturday night. War Horse was amazing. The puppetry was so good that I forgot it was a mechanical device and imagined a real horse on stage. The acting and story was engaging. I'm not a regular theatre goer, but if this is the normal standard, I think I better start going more often. But I suspect that War Horse is well above the standard of the average show.