We stayed in September for a few days. On arrival, the girl at the desk didn't seem all that friendly, she was there just to be there we thought, and not what you like when you check into a place for a few days !!! Thankfully we saw another girl at the desk the next morning. There was a nice friendly guy working there too one morning as well. The location was a quiet place really. There's only 1 café close by which unfortunately had no vibe about it. However, it was nice and close the Jolimont train station which takes you right into the heart of the city. The rooms were great. It's about a 15 - 20 minute walk into Richmond but the cafes there are amazing and worth the walk or get a taxi there was only about $6. Would stay there again if I wanted a quiet stay as it felt abit isolated at times given that we didn't have a car with us and if we knew we wouldn't get sour service again from the front desk.