Booked for 1 night midweek (after a dreadful stay at a Southbank 4 star the 4 nights prior). The outside of the building is undergoing some renovation but there was a helpful lot attendant to direct us (valet or self park within the building). We were surprised with an upgrade to a 2 room suite at check in (and that was on top of an already great deal from Agoda). It was large, modern, spotlessly clean, and well appointed. Bed and pillows were comfortable and room was dead quiet. Dual temperature controls ensures each room maintained comfortable temperature. Large soaker spa tub with plenty of hot water to fill it (bath menu was a little pricey so I just made bubble with shower gel). Toiletries smelled lovely and were a generous size. Staff were professional and room service was delivered promptly. Shopping, cafes & transport on doorstep. On departure I left some items in the closet. When I realized 2 days later and called for them housekeeping had them waiting for pick up. We will be back.