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“Good but could be better” 4 of 5 stars
Review of The Como Melbourne - MGallery Collection

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The Como Melbourne - MGallery Collection
5.0 of 5 Hotel   |   630 Chapel Street | South Yarra, Melbourne, Victoria 3141, Australia   |  
Hotel amenities
Ranked #23 of 171 Hotels in Melbourne
Adelaide
Top Contributor
78 reviews 78 reviews
22 hotel reviews
Reviews in 32 cities Reviews in 32 cities
46 helpful votes 46 helpful votes
“Good but could be better”
4 of 5 stars Reviewed October 8, 2013 via mobile

We are at the end of a week long stay at the Como. The rooms themselves are large and nicely decorated. The studio suites are good for a couple with one child as the hotel will set up a roll away bed in the separate office area, thus allowing the adults to stay up later and watch tv without keeping a child awake. The hotel is blissfully quiet, with no traffic noise during any of our stays.

The staff are terrifically friendly, and the hotel location is great for shopping and a range of restaurants and cafés.

There are a few things that are inconsistent, particularly with housekeeping. Because we had a toaster in the room, we used it each morning to feed our daughter. This meant we washed dishes and used the detergent provided. House keeping did not always replace the detergent. They also didn't check how low the tissues were, and we ran out. Towel numbers varied. The bins were not always emptied. Tea bags weren't always replenished.

Instant coffee - in such a nice hotel - why? Nespresso machines are cheap, and a selection of pods could be provided. Similar hotels in Melbourne do this - think Sofitel. T2 tea bags should be matched with quality coffee not Nescafé!

We were disappointed in the hotel breakfast. Particularly for the price. The scrambled eggs, bacon and hash browns could have been served in a downmarket cafe. Asked on the presentation and huge size. It could feed two people easily but wasn't very nice. Without the option of just toast and coffee, we ended up paying over $50 for a continental breakfast and the egg disaster for two of us, and neither of us really enjoyed it. Hence we started doing cereal and toast in the room (there's a Woolworths just down the road), and going to the Laurent bakery next door in the Como centre for a croissant and coffee. There are quite a few cafés nearby who would do a cooked breakfast if that's what you're after.

I think the hotel is quite good value for money - though be aware valet parking is $35. We love valet, and the price is consistent with US valet parking, but if you're not so lazy there's self parking, for a price, next door.

Stayed October 2013, traveled with family
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606 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (91)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • Italian first
  • Japanese first
  • Portuguese first
  • Any
English first
Sydney
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
Reviews in 20 cities Reviews in 20 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed October 7, 2013

Well done Como. Its been many years since I've stayed with you and after our Melbourne 4 night stay last week, we'll be back. Staff are so friendly and accommodating and we love the large rooms.

We didn't get an opportunity to try the bar etc, but next time.

One suggestion please: the water features in the foyer give the hotel a bit of a damp smell. Other than that, well done.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
36 reviews 36 reviews
11 hotel reviews
Reviews in 16 cities Reviews in 16 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed October 6, 2013

My stay at the Como hotel was fantastic from the start. I managed to secure an awesome deal through Agoda.com saving me valuable shopping money although the hotel it's self is worth it's rack rate and I would of happily paid this had I have not found the special. I arrived in Melbourne on a dreaded red eye flight at 6am so by the time I reached the hotel at 7am I was shattered. The hotel staff assisted me with my booking and checked me into the room early so that I could rest. When I reached my room I was shocked at the size, fantastic sized room with plenty of space funky/elegant room designs with view of outside gardens and a massive spa bath. Would definitely stay here time and time again! Thanks for a wonderful stay team!

Stayed October 2013, traveled solo
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, New South Wales, Australia
Senior Contributor
34 reviews 34 reviews
28 hotel reviews
Reviews in 19 cities Reviews in 19 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed October 3, 2013

I had my second stay at the Como in early September and was, again, very happy with the property. This stay I was given a significant upgrade and had a very large suite with both a lounge room and a bedroom. Really comfortable bed and really nice bathroom - even a complimentary rubber duck that I took home for my son. The shower head unfortunately is not the best, which is the only downside in a great bathroom. Also, still a little surprised that in room wifi is not included and charged extra, although I've now read that as an Accor LeClub Gold member, this will now be included at no charge in all Accor properties - great!. All in all, a great stay for business and I'll be coming back again soon.
Side note - stayed for a third time late September and took home another duck for my son!

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Como Melbourne - MGallery Collection

Address: 630 Chapel Street | South Yarra, Melbourne, Victoria 3141, Australia
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Family Hotel in Melbourne
#18 Business Hotel in Melbourne
#23 Luxury Hotel in Melbourne
#23 Romantic Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Como Melbourne - MGallery Collection 5*
Number of rooms: 107
Official Description (provided by the hotel):
The Como Melbourne is located in the heart of vibrant South Yarra, Melbourne’s renowned dining, entertainment and fashion district.This stylish hotel combines up market chic with discreet charm, exemplary facilities and outstanding service.The Como Melbourne features contemporary minimalistic design and urban style. From the tranquil Japanese gardens to the lively ambience of SOBar, this distinctly boutique hotel offers discrete, suite accommodation that characterises this stylish area of Melbourne. ... more   less 
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Also Known As:
The Como Melbourne Hotel Melbourne
Como Hotel Melbourne
The Como Hotel Melbourne

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