The hotel's decor is very much in sync with its location and it's theme throughout seems to be funky.
Lobby is nice and bright. Reception staff are efficient. Note to get to the lifts one has to renegotiate a set of stairs. This is a major problem for someone having to handle luggage. When queried about this reception staff offered immediately to have luggage brought up to the room. A welcome assistance but a necessary one.
Corridors are bright and there are sitting areas with seats set up like clusters of mushrooms which look nice but if they were used would mean a disturbance for residential guests.
Rooms are a good size, clean lines with its decoration and functional furniture. Bathroom is nice and large. Mine had a shower over a spa bath. The good thing is that whilst it had a water saving shower head, the water flow was sufficient to be an enjoyable shower. Amenities were Morrisey and looked up market as well as funky.
Breakfast is where the experience fellshort for me. Upon making contact with the head waiter for the morning and sitting down I was left alone. Being my first stay at the hotel was not asked my room number and the breakfast was not explained.
At this point in time there were only 5 other tables occupied with a maximum of 10 people having breakfast so they were not rushed. There was one male supervisor and a young assistant.
After about 13 minutes being left alone I walked up to ask about the breakfast to the guy who sat me and he had completely forgotten. Ordered my hot breakfast and tea.
The tea took 15minutes to arrive. I can understand the hot breakfast taking time.
Whilst waiting I watched incorrect beverage orders being sent to one table then being taken away to be delivered to its rightful place with another customer. Watched also as new diners were left to wait about 10-15 minutes before a menu was provided without the breakfast being explained to them.
Looks like a problem that is not in line with the rest of the property and hopefully the management can resolve this simple but glaringly big service issue with some retraining.
- Also Known As:
- The Como Melbourne Hotel Melbourne
- The Como Melbourne Hotel
- Como Hotel Melbourne
- The Como Hotel Melbourne
- Official Description (provided by the hotel):
- The Como Melbourne is located in the heart of vibrant South Yarra, Melbourne’s renowned dining, entertainment and fashion district.This stylish hotel combines up market chic with discreet charm, exemplary facilities and outstanding service.The Como Melbourne features contemporary minimalistic design and urban style. From the tranquil Japanese gardens to the lively ambience of SOBar, this distinctly boutique hotel offers discrete, suite accommodation that characterises this stylish area of Melbourne. ... more less
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