The hotel itself was nice enough but for me the staff were the standout who were welcoming and helpful throughout.
I think that there are 2 types of 5 star hotel the 'yeah its a decent hotel kind' and the 'wow totally amazing' kind of which this is the former. Small things like being to faintly hear the tv in the adjacent room stop it from being great.
For those visiting melbourne who wonder about the location I would say that it's good. Close to the CBD, rod laver and aami park (all within 15 mins) there is plenty about to do. There are also a number of shops, cafes and restaurants a short walk from the hotel so you need not venture into the CBD for a decent meal or some shopping unless you want to.
Would happily stay again.