Just returned from one night at The Como in Melbourne. Upon check in greeted by a friendly knowledgable young gent who was happy to help with local info and create a good feel from the start.
The hotel is located in South Yarra, the tram stop is 50 m away and this can get you into the centre of Melbourne in approx 15 mins (#8) or to the beaches of St Kilda in similar time. Close to the hotel are an abundance of caves, restaurants and designer shops. The hotel itself is fresh, modern and in good order.
Our room I believe was an accessible room which wasn't the best, large yes however no bath tub and annoying elements like low mirrors and hand rails. All unnecessary for me personally. I found the room not to be overly clean, there appeared to be some hair in the bed, behind the taps in the bathroom was left over shaving hairs from a previous guest, not a great impression. I didn't complain as we were literally using the place to sleep for a couple of hours and didn't have time to move or wait for a housekeeper to rectify. At around 5am we were awoken by the adjoining room, not a pleasant wake up call at that time of the day, very loud and enthusiastic sounds coming through the wafer thin walls. I called reception twice who did try to react to the problem however the culprits paid no attention. We checked out and the manager automatically apologised to us and removed a small room service charge from our bill and offered an upgrade should we stay again, a very pleasant surprise and i was impressed with the response and empathy shown towards our experience. We stored our bags and went exploring for the day
Overall I would say fantastic location, friendly helpful staff, however little things like poor sound proofing and slack cleaning let down a potentially very good hotel. I would stay again because I know things do go wrong and I am a firm believer of its how problems are dealt with and not actually the occurrence that makes the issue.
- Official Description (provided by the hotel):
- The Como Melbourne is located in the heart of vibrant South Yarra, Melbourne’s renowned dining, entertainment and fashion district.This stylish hotel combines up market chic with discreet charm, exemplary facilities and outstanding service.The Como Melbourne features contemporary minimalistic design and urban style. From the tranquil Japanese gardens to the lively ambience of SOBar, this distinctly boutique hotel offers discrete, suite accommodation that characterises this stylish area of Melbourne. ... more less
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- Also Known As:
- The Como Melbourne Hotel Melbourne
- Como Hotel Melbourne
- The Como Hotel Melbourne