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“Not bad, but it is more like a 3 star hotel.” 3 of 5 stars
Review of Rydges on Swanston Melbourne

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Rydges on Swanston Melbourne
4.5 of 5 Hotel   |   701 Swanston Street | Carlton, Melbourne, Victoria 3053, Australia   |  
Hotel amenities
Ranked #121 of 171 Hotels in Melbourne
Melbourne
Senior Contributor
34 reviews 34 reviews
29 hotel reviews
Reviews in 21 cities Reviews in 21 cities
20 helpful votes 20 helpful votes
“Not bad, but it is more like a 3 star hotel.”
3 of 5 stars Reviewed November 20, 2010

Stayed for 2 nights at the end of last year. Very comfortable beds, clean, average rooms. Location is ok but not ideal, a quick cab or tram ride to the CBD. Not noisy, no real complaints about this place except that it did not seem of comparable quality to other 4 or 4.5 star hotels ive stayed, im surprised that this got a 4.5 star rating. I got a discounted price, so it was ok value but I their typical rates are high for the quality/location of the hotel.

  • Stayed December 2009, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TonyScrivener, General Manager at Rydges on Swanston Melbourne, responded to this review, November 25, 2010
Dear 4sure86,

Thankyou for your recent feedback regarding your stay at Rydges on Swanston.

I apologise that the location did not suit your needs for your trip to Melbourne. We find most guests do like this location as with a park across the road, and a 5 minute walk to the CBD most people like to escape the CBD hussle and bustle.

In regards to the quality of the hotel as mentioned previously the hotel is under refurbishment and the product is being improved on a daily basis

Kindest Regards
Tony Scrivener
General Manager
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488 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (116)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • German first
  • Any
English first
Palmerston North, New Zealand
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed November 16, 2010

Granted I stayed there the night of the Melbourne Cup, but for NZ$337 a night this hotel was ridiculously overpriced. The rooms are nothing to write home about and the decor is tired and in need of an update.

  • Stayed November 2010, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TonyScrivener, General Manager at Rydges on Swanston Melbourne, responded to this review, November 25, 2010
Dear Aardkiwi,

Thankyou for your feedback regarding your recent stay over Melbourne Cup. As mentioned in other feedback, the hotel is under refurbishment. Completed are all public areas and spa suites and the remainder of the hotel rooms are being upgraded as we speak.

Kindest Regards

Tony Scrivener
General Manager
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Melbourne, Australia
Top Contributor
65 reviews 65 reviews
16 hotel reviews
Reviews in 28 cities Reviews in 28 cities
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed November 7, 2010

The hotel staff were very friendly from the front desk girls to room service, bar and breakfast staff. They were very helpful and took the effort to even chat to the children and making them feel important.
We stayed in a executive queen twin room with two queen beds, mini bar, tea & coffee making facilities and 24 hour room service. The rooms were very clean and the bed linen of high quality. The bed was very comfortable but the pillows were way to high for us even after asking for a flat one with house keeping. The rooms were not big as we found it very hard to find enough space for our suite cases. The ensuite was clean also but it could have done with more hooks and shelves to place belongings on.
Breakfast buffet was fresh and had a good selection of every thing and the room service pizza was delicious also. The outdoor pool and spa was also a great hit especially with the children. Overall our stay was very pleasant.

  • Stayed November 2010, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TonyScrivener, General Manager at Rydges on Swanston Melbourne, responded to this review, November 14, 2010
Dear KittyKat078,

Thank you for such glowing feedback regarding your recent stay at Rydges on Swanston.

As we have commenced our refurbishment, I will advise the builders to make more space available for shelving and suitcases.

I look forward to welcoming you back soon

Kindest Regards
Tony Scrivener
General Manager
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Melbourne, Australia
1 review
2 of 5 stars Reviewed October 31, 2010

I stayed on level 3. when I use lift I saw "wedding reception on lvl4" sign. I could not have a rest and sleep due to very loud music from upper level all night. Also I was able to here every single man walking the aisle all night + little noise from next rooms. The furniture+the bathroom was clean but old fashioned and worn out. there was mount franklin water bottle in the bathroom but it was opened and half empty. I was trying to say this to the reception over the phone, but the phone didnt work.

  • Stayed October 2010, traveled solo
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TonyScrivener, General Manager at Rydges on Swanston Melbourne, responded to this review, November 3, 2010
Dear Esyyy,

Thankyou for your feedback regarding your recent stay at Rydges on Swanston.

I have addressed your concerns with the Catering, Housekeeping and Maintenance departments to improve the overall guest experience fore future guests.

Should you wish to discuss this in more detail, please do not hesitate to contact myself at the hotel.

Kindest Regards

Tony Scrivener
General Manager
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Sydney Australia
Contributor
14 reviews 14 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
24 helpful votes 24 helpful votes
1 of 5 stars Reviewed October 22, 2010 via mobile

I am staying on second floor right now, listening to boom boom boom upstairs. Staying here for one night only (thank goodness) because I have to attend an examination at University of Melbourne (300m down the road). Bathroom definitely 3 star with dirt between cheap white tiles. Ordered room service an hour ago still no show. Rang just now apparently someone knocked it over it will be another 45 minutes. Cancelled order. The noise from above got worse as I am typing. Rang reception for another room but no success. Told that party will finish by 11pm. Suppose I better go out and find myself something to eat now 9:30pm. Hope noise stops at 11pm as promised.

  • Stayed October 2010
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TonyScrivener, General Manager at Rydges on Swanston Melbourne, responded to this review, October 26, 2010
Dear busybee9,

Thank you for your feedback. I apologise that we did not live up to your expectations during your recent stay. I will ensure that this feedback is passed onto the appropriate areas. Unfortunately we did have a large group of unique individuals on the 4th Floor and can advise that as soon as this noise was apparent, it was softened immediately.

Kindest Regards
Tony Scrivener
General Manager
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Canberra, Australia
Senior Reviewer
8 reviews 8 reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed October 20, 2010

We were most disappointed in this hotel. The room furnishings are rather tired but, worse, the bathroom was mouldy. Our first nights sleep was spoiled by a noisy school party. On our second night we were kept awake by a very loud wedding celebration.

  • Stayed October 2010, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TonyScrivener, General Manager at Rydges on Swanston Melbourne, responded to this review, October 26, 2010
Dear Edgil 15,

Thank you for your feedback.

I apologise that we did not live up to your expectations during your recent stay. Please be advised that our refurbishment is iminent and I will commence posting pictures of the new look as they come to hand.

In regards to the noise issue I will address these concerns with my banquet teams. It is concerning to hear the feedback regarding the school event as they had no music or pa equipment and were simply having a BBQ. In regards to the wedding I will address this issue for future bookings.

Kindest Regards
Tony Scrivener
General Manager
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Melbourne, Australia
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 18, 2010

I have stayed here twice now and have had positive experiences both times. The staff are very attentive and the location is one of the best in Melbourne. Great breakfast too.

  • Stayed October 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TonyScrivener, General Manager at Rydges on Swanston Melbourne, responded to this review, October 26, 2010
Dear Itgb,

Thank you for your feedback. It is great to hear that you enjoyed your stay.

I look forward to welcoming you back soon

Kindest Regards
Tony Scrivener
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Rydges on Swanston Melbourne

Address: 701 Swanston Street | Carlton, Melbourne, Victoria 3053, Australia
Location: Australia > Victoria > Melbourne
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#96 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Rydges on Swanston Melbourne 4.5*
Number of rooms: 107
Official Description (provided by the hotel):
Rydges on Swanston having undergone a multi-million dollar refurbishment both externally and internally has well and truly positioned itself as a hotel of choice within Melbourne. Blues Bar & Grill has a contemporary feel offering the very best food, service and presentation. The funky bar lounge and great outdoor terrace is very popular. Close to the airport and a short tram into the heart of Melbourne's CBD, makes us a great location for any traveler. ... more   less 
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Also Known As:
Rydges On Swanston Melbourne Hotel Melbourne
Rydges On Swanston Hotel Melbourne
Melbourne Rydges On Swanston

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