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“Lift your game” 2 of 5 stars
Review of Rydges on Swanston Melbourne

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Rydges on Swanston Melbourne
4.5 of 5 Hotel   |   701 Swanston Street | Carlton, Melbourne, Victoria 3053, Australia   |  
Hotel amenities
Ranked #123 of 173 Hotels in Melbourne
1 review
“Lift your game”
2 of 5 stars Reviewed May 24, 2013

Now my third visit to Rydges on Swanson. Not a good experience any of those times.

Soiled sheets in my colleagues room on visit one.

Rude and unhelpful front desk staff on visit two and three.

On the upside a great wedding reception venue and great conference staff

I'm a regular Rydges guest all over the country - unfortunately this location is not up to the usual high standards of others

  • Stayed May 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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534 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (128)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • German first
  • Japanese first
  • Any
English first
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed May 7, 2013

My wife stayed here for 2 nights while on a business trip with a large group. I joined her on the second night. On arrival to the room it had a queen and single bed and it felt like a good sized room. My wife did mention she found a hair on the bed on her arrival. The bed was extremely comfortable. The bathroom was feeling very tired with with cracked tiles in the shower and a bit of mould. There were cigarette burns in the seat of the corner chair which added to the tired feel of the room. My wife did mention some of the other rooms had been upgraded. Overall it was fine. It was handy having the bar downstairs and the buffet breakfast was good with a nice view of the park across the street. There was a choice of street parking or on-site, just read the signs so you don't get booked! Location was good and easy to get to from the airport.

  • Stayed May 2013
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GSFMel, General Manager at Rydges on Swanston Melbourne, responded to this review, May 12, 2013
Dear DanielS16

Thank you for your stay with us and feedback, yes your wife is correct to date 30% of the hotel rooms have been refurbished this includes all bathrooms. We look forward to welcoming you back to Rydges on Swanston when you next visit to Melbourne.

Thanks

Grant Fleet
General Manager
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Australia
Top Contributor
190 reviews 190 reviews
64 hotel reviews
Reviews in 62 cities Reviews in 62 cities
82 helpful votes 82 helpful votes
3 of 5 stars Reviewed May 5, 2013

Stayed for 2 nights and was dubious considering some of the TA reviews. Had emailed the hotel twice to make room request based on tips left by other reviewers.... No reply from hotel and they didn't have the info when we arrived. Front desk person was under heaps of pressure when we arrived, and he did handle it well but there was quite a queue and then he also had to try and find us a room away from the garbage collection point and away from the lifts. Well he succeeded in the garbage collection, but we ended up next to the service lift. That lift groans and clangs and makes so much noise. Could not sleep after about 6 am due to the housekeeping staff coming and going, and breakfast room service. Our room had smoke smell which disturbed our first night sleep. They did put a very effective room air cleanser in which worked well for the next night. The rooms have been nicely refurbished but I found the beds hard, and the shower overflows into the bathroom area, which is very small especially for Australian standards. All staff we met were very friendly and accommodating. Room service breakfast was excellent except for the dirty salt and pepper shakers. Not sure I would stay again although location is close to Lygon Street.

Room Tip: Away from any lift or ongoing refurbishment works
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  • Stayed May 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GSFMel, General Manager at Rydges on Swanston Melbourne, responded to this review, May 12, 2013
Dear AustraliaChris09

Thank you for choosing to stay with us and taking the time to provide your feedback. We appreciate your comments & will definitely pass all your feedback onto my department heads. I hope we have to opportunity to welcome you back to the hotel on your next visit to Melbourne.

Thank you

Grant Fleet
General Manager
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Melbourne, Victoria, Australia
2 reviews
5 of 5 stars Reviewed May 1, 2013

My Husband & I booked our wedding at the Rydges on Swanston street on Friday 26th April 2013. All I can say is this hotel was over and beyond may other establishments we have been to. Dealing with Karinda the wedding Coordinator, is a dream. From the moment she took over from the past girl she was professional, welcoming and most of all very very accommodating to any of our requests. All the staff from the waitering staff, restaurant & bar staff, front of house along with Karinda are just amazing. Seriously if you are thinking of a wedding venue this is the place. Everyone raved about the delicious food, the service and the venue and location as a whole. My husband and I are a bit sad that we no longer get to deal with the Rydges but will certainly be visiting for lunch when we are in the city.
Thanks again to all the team at The Rydges Swanston Street you guys ROCK, great staff, great food, great relaxing place to be. Thanks for making our wedding day stress free and just wonderful Richie & Lisa

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GSFMel, General Manager at Rydges on Swanston Melbourne, responded to this review, May 12, 2013
Dear AustraliaChris09

Thank you for choosing to stay with us and taking the time to provide your feedback. We appreciate your comments & will definitely pass all your feedback onto my department heads. I hope we have to opportunity to welcome you back to the hotel on your next visit to Melbourne.

Thank you

Grant Fleet
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colpetty, Sri Lanka
Contributor
17 reviews 17 reviews
15 hotel reviews
Reviews in 9 cities Reviews in 9 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed April 29, 2013

Stayed here on a business trip, and its a very nice business hotel. Not per say located in central Melbourne, but then again things are very easily accessible as the tram runs right in front of the hotel. Rooms are very cosy and clean. Food is your typical business hotel type of food. After all you don't come here to eat. Nothing big and nothing less. I guess you get what you pay for. However don't expect the staff to tell you about directions to places in Melbourne, cuz they couldn't find a building that is just located right in front of them.

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GSFMel, General Manager at Rydges on Swanston Melbourne, responded to this review, May 12, 2013
Dear Mahieash

Thank you for your comments, I will have a chat to the staff on the desk about directions. It would be my pleasure to welcome you back.

Thanks
Grant Fleet
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Victoria
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 28, 2013

Stayed one night, a Sunday night. The location of this hotel is excellent with the tram stop outside the door.The room was large although an older style but still very clean and a comfortable bed, Breakfast was a buffet and good but we weren't advised that the coffee my partner ordered would be charged for, separate fom the breakfast charge, (we had a package price including breakfast). When we checked in the room "swipe" wasn't working so the receptionist had to take us to our room, the "swipe" was fixed by the time we came back later that evening. Certainly would recommend this Hotel for value for money and good location to public transport. We were able to park out on the street with ease - being a Sunday night, but watch the meter parking time as it starts early in the morning.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GSFMel, General Manager at Rydges on Swanston Melbourne, responded to this review, May 12, 2013
Dear Bern56

Thank you for your lovely feedback, It would be my pleasure to welcome you back.

Have a great day

Thanks

Grant Fleet
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed April 20, 2013

I stayed at this pathetic excuse for a "hotel" on 13th April 2013, for a friend's wedding.

Now, where do I start.

1. Coming from interstate, I made my booking and arranged for an early check-in the day of the wedding, via email. Lo and behold, when I arrive at 9am, surprise surprise, my room "wasn't ready". So I tottle off to the shops and get some food, assured the lame-brain concierge would call me when my room was ready. 2 Hours later I got tired of waiting, and sat in the lobby for 90 minutes for my room to become available. RYDGES SWANSTON - If you cannot accommodate requests like an early check-in, may I suggest that you not commit to them.

2. The area for the wedding ceremony was not delivered as promised; this meant the bridal party had to rearrange the area, so as to not upset the bride.

3. The hotel is falling to pieces. Take a look at the steps leading into the swimming pool, for example - whole tiles are missing, leaving sharp edges you could easily cut yourself on.

4. The bathrooms are awkward.

5. The noise from lifts and the corridors will you keep you up singing to Lionel Richie's 'All Night Long...'

Room Tip: You're better off in a tent!
See more room tips
  • Stayed April 2013, traveled solo
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Rydges on Swanston Melbourne

Address: 701 Swanston Street | Carlton, Melbourne, Victoria 3053, Australia
Location: Australia > Victoria > Melbourne
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#100 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Rydges on Swanston Melbourne 4.5*
Number of rooms: 107
Official Description (provided by the hotel):
Rydges on Swanston having undergone a multi-million dollar refurbishment both externally and internally has well and truly positioned itself as a hotel of choice within Melbourne. Blues Bar & Grill has a contemporary feel offering the very best food, service and presentation. The funky bar lounge and great outdoor terrace is very popular. Close to the airport and a short tram into the heart of Melbourne's CBD, makes us a great location for any traveler. ... more   less 
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Also Known As:
Rydges On Swanston Melbourne Hotel Melbourne
Rydges On Swanston Hotel Melbourne
Melbourne Rydges On Swanston

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