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“Helpful staff” 3 of 5 stars
Review of Quest Southbank

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Quest Southbank
4.5 of 5 Hotel   |   16 Kavanagh Street, Melbourne, Victoria 3006, Australia   |  
Hotel amenities
Ranked #90 of 171 Hotels in Melbourne
Perth
Senior Contributor
23 reviews 23 reviews
21 hotel reviews
Reviews in 16 cities Reviews in 16 cities
28 helpful votes 28 helpful votes
“Helpful staff”
3 of 5 stars Reviewed April 8, 2013

We (2 adults and a teenage daughter) stayed here over 4 nights in a 2 bedroom apartment.
The room was very spacious with fantastic views from level 17. We had friends staying on the other side of the building and their view across the city was even better.
The apartment had a modern feel and was fitted out with modern appliances - all in working order.
As far as location goes, the Quest is set back slightly from the Southbank river front so it's a 5 minute walk to get down there but certainly not inconvenient. Just next to the Quest is an IGA mini mart which provides a handy place to buy your groceries and stock your fridge.
Room service is available although we never used it (this is a serviced apartment after all).
We found the staff here to be very helpful which always makes for a pleasant stay.
The Quest is definitely worth considering if you're staying in Melbourne.l

Room Tip: Ask for a view across Fitzroy Gardens to the MCG
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  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dnicol, General Manager at Quest Southbank, responded to this review, April 10, 2013
Dear MaxsterPerth,

Thank you for taking the time to write your review, and for commenting on the spaciousness of our rooms.

I am also very glad that you and your friends enjoyed the different views we have available!

We look forward to you staying again with us in the furutre.

Kind regards,
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165 reviews from our community

Traveler rating
    45
    68
    31
    12
    9
See reviews for
41
28
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37
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • French first
  • Any
English first
Contributor
18 reviews 18 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed March 16, 2013 via mobile

Booked a high floor apartment for 4 girls weekend away. Close to local spot tourist spots. Easy walking distance to local attractions including markets, casino and nice dinners. Loses points for previous departing guests hair and stained bath towel in bathroom so housekeeping should be fine tuned as we spent a lot of money on this accommodation. Tip: have breakfast in one of the little cafes along the Yarra.

Stayed July 2012, traveled with friends
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dnicol, General Manager at Quest Southbank, responded to this review, March 20, 2013
Dear 1travel24,

Thank you for your review of our property. I have passed on your comments to our housekeeping department.

I hope you had a lovely girl’s weekend away and once again, thank you for your feedback.
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Brisbane, Australia
1 review
5 of 5 stars Reviewed March 8, 2013

Stayed 4 nights in two bedroom apartment. The room was spacious, clean and modern. Service was friendly, professional and helpful, even on a very busy weekend. The front desk staff offered help with a smile when we were faced with problems due to cancelled flights and did all they could to assist. It is in a great location and the rooms were very quiet considering it is in the city.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dnicol, General Manager at Quest Southbank, responded to this review, March 20, 2013
Dear Leonie O,

Thank you for taking the time to write such a great review. We strive to offer a great product and fantastic services and I’m so pleased you enjoyed your stay here.

We hope to see you soon.
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Perth
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 7, 2013

This visit was our 4th stay at QUEST Southbank. The customer service and kindness from the ladies at the Front Desk is excellent. The Quest Southbank apartments is very comfortable and so central. We will always recommend to friends and family to stay at Quest Southbank. It is also very easy to get on to the major motorways out of the city centre from the QUEST. There is an IGA shop and various fast food outlets and restaurants close to the Quest.
The Quest is close to the art centre of melbourne and the entertainment precinct of Southbank with a short walk further the the busy city centre of Melbourne.

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dnicol, General Manager at Quest Southbank, responded to this review, March 20, 2013
Dear Westernaus,

Thank you so much for your wonderful review. We are so pleased you have continued to stay with us and recommending Quest Southbank to your family and friends as a place to stay in Melbourne.

We look forward to welcoming you back!
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Canberra, Australia
Top Contributor
66 reviews 66 reviews
55 hotel reviews
Reviews in 27 cities Reviews in 27 cities
213 helpful votes 213 helpful votes
5 of 5 stars Reviewed March 7, 2013

Stayed one night at the Quest Southbank in March at rate of $210. Room upgraded to Two Bedroom Apartment at Check-In (One Bedroom Apartment booked).

Location: Located just off the back of the Arts Centre, Southbank, so perfect for those attending the theatre or the Opera.

Check-In: Friendly, and hassle free.

Security: Excellent. Access to lifts and floors requires use of proximity fob on key provided.

Room: Everything you need (large fridge, kitchenette, wireless internet, dishwasher, washing machine, etc) and then some. Clean, comfortable and decent value for rate paid. Every toiletries provided nice, but you'll need to bring your own toothbrush. A nice touch is room is set up for your arrival - lights on and air-con already running, so no stumbles in the dark nor a sultry wait for cool comfort.

Check-Out: Again friendly and efficient to boot. They were even willing to check that I got my cab ok - nice!

Summary: You get everything you pay for here, and then some. A+

  • Stayed March 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dnicol, General Manager at Quest Southbank, responded to this review, March 19, 2013
Dear The_Hotel_Reviewer for Melbourne

Thank you for posting this. What a great review!

We hope to see you next time you're in Melbourne.

Regards,
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1 review
4 of 5 stars Reviewed March 1, 2013 via mobile

Stayed here for two nights, the girls at reception are very friendly and helpful. room was clean and spacious, and the bed very comfortable. I couldn't fault this hotel, they only thing was when coming back at around 11pm at night I had a simple question and asked the male who was at reception. He was extremtly rude and was a disappointment as he let the whole team down.
I would happily stay here again and recommend it to people I know.

  • Stayed February 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dnicol, General Manager at Quest Southbank, responded to this review, March 19, 2013
Dear KEA14,

Thank you for your feedback and for bringing to my attention the interaction you had with our Night Manager. Thank you for recommending us and I do hope we see you back again soon.

Regards,
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Melbourne, Australia
Senior Contributor
36 reviews 36 reviews
12 hotel reviews
Reviews in 19 cities Reviews in 19 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed February 25, 2013

Terrific location and quiet quiet quiet. For Melbourne this is amazing as I have stayed in a few Melbourne hotels and never had a quiet night. We stayed over on the White night all night arts festival which 300,000 people attended and which carried on till 7am yet we didn't hear a thing in our apartment. We walked to all the activites from the apartment as it was very close to southbank and the Art Gallery.Friendly, efficient yet welcoming staff. Room comfortable and enough space for two of us with a nice lounge/kitchen that was separate from the bedroom. We even used the washing machine which worked well. It was a hot night and the corridors around the lift were very hot but the rooms were airconditioned and staff had it running to cool the room before we arrived. We were able to adjust it ourselves and turn it off if we wanted. The breakfast voucher was a welcome surprise and we had a pleasant and short walk to La Camera at Southbank for a lovely big breaky with a view of the river. Late checkout at 11am and complimentary parking provided too. We were very happy.

Room Tip: We had the 6th floor overlooking Kavanagh St which was not an inspiring view but it was very quiet.
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dnicol, General Manager at Quest Southbank, responded to this review, March 19, 2013
Hi secondglance,

Thank you for taking the time to write such a fantastic review.

We think our location is wonderful – so close to everything Melbourne has to offer – yet just tucked away enough so it’s quiet for sleeping.

Housekeeping do a great job to ensure apartments are perfectly clean and comfortable for your arrival, right down to cooling your apartment if it’s hot outside, and heating it up in winter.

Booking our “Escape to Southbank” package is great value for money – providing breakfast, parking and the late checkout for one low rate. We’re so glad you enjoyed your weekend.

See you again soon,
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Additional Information about Quest Southbank

Address: 16 Kavanagh Street, Melbourne, Victoria 3006, Australia
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Room Service Shuttle Bus service
Hotel Style:
#77 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Quest Southbank 4.5*
Number of rooms: 88
Official Description (provided by the hotel):
Everything is at your doorstep - only moments from Southbank Promenade and its famous Restaurants, The Arts Centre, Melbourne Exhibition Centre, Crown Casino and Melbourne’s CBD, Quest Southbank provides 4.5 star spacious and modern apartments in a quiet location for you to relax and enjoy after your busy day.Our prime location provides easy access to public transport - Trains & trams, City Link tollway as well as the MCG, Tennis Centre and Federation Square. Broadband internet access (cable & wireless), Digital TV and Foxtel (8 channels) is available in all apartments. Quest Southbank provides our guests a place to work or entertain, space for the family and to relax - all our apartmnets are non smoking.We also offer a range of Executive Apartments - two and three bedroom executive apartments provide more space internally, superior fitout and views over either the City, the Bay or the Scenic Kings Domain gardens. ... more   less 
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Also Known As:
Quest Southbank Melbourne
Quest Southbank Hotel Melbourne

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