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“Great Location” 4 of 5 stars
Review of Quest Southbank

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Quest Southbank
4.5 of 5 Hotel   |   16 Kavanagh Street, Melbourne, Victoria 3006, Australia   |  
Hotel amenities
Ranked #85 of 171 hotels in Melbourne
Sydney, Australia
Top Contributor
66 reviews 66 reviews
18 hotel reviews
Reviews in 20 cities Reviews in 20 cities
23 helpful votes 23 helpful votes
“Great Location”
4 of 5 stars Reviewed February 17, 2013

The Quest Apartments are in a great central location in Melbourne being walking distance to the Theatre area, Casino and the city. The apartment was well appointed and clean.The reception staff was "professional" on check-in and helpful on check-out. It was serviced daily. My only grip was the check in slip I had to sign which was more like a threatening Legal Document than an agreement. The names of each individual Guest had to be provided and each person had to sign in! They also demand a $300 bond that is debited to your card and "will be refunded in about 5 days"! All in all I would recommend this as a place to stay.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dnicol, General Manager at Quest Southbank, responded to this review, February 18, 2013
Dear Robyn S,

Thank you for your feedback.

The document you signed on arrival is titled ‘Guest Registration and Code of Conduct’ and it asks you provide your guests names and phone numbers. This is for many reasons – in case we need to evacuate and account for each person in house, or even just to contact someone from your apartment should you be unreachable. It outlines that Reception is available 24 hours and asks that you agree to no parties, loud noise or lewd/offensive behaviour. So it’s more for your safety and to ensure a lovely stay for all guests more than anything. It is certainly not threatening in any way.

A credit card pre-authorisation (hold or “freeze’) is not out of the ordinary for good hotel practise, and you’ll find many hotels do this around the world. It’s not our money, but instead your bank has frozen it should we need it for any reason. We mention this on all documentation; confirmation emails, etc. so there are no unexpected surprises on arrival. A pleasant and safe guest experience is our upmost priority.

Thank you once again for your comments.

Warm regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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136 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • French first
  • Any
English first
Thornton, Australia
Top Contributor
59 reviews 59 reviews
32 hotel reviews
Reviews in 24 cities Reviews in 24 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed February 15, 2013

Stayed here in February for one night to attend Warhorse at the Arts Centre. Very handy as just a 3 minute walk thru the arts centre car park & directly into the arts centre. Room was a two bedrom, two bathroom & very clean & comfortable. Quite at night with the lounge overlooking st Kilda rd & the Shrine. We ate out but kitchen well equipped with champagne glasses for our drinks & nibbles prior to theatre Melissa on front reception very friendly & helpful on check in. Able to check in early & leave car & return after 2pm when our room was ready. Close to southbank with many eateries. Have stayed here many times & will continue to return.

  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dnicol, General Manager at Quest Southbank, responded to this review, February 18, 2013
Dear LuLu09,

Thank you for such wonderful comments! We're so pleased you continue to stay with us and we look forward to seeing you again soon.

Regards,
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Perth, Western Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed February 12, 2013

Convenient for theatre, restaurants, shopping, CBD and most importantly the Tennis Centre. Our washing machine wasnt working so reception offered to do our laundry for us...bonus!! Rooms were clean and beds really comfy...only slight negative was the showers..Both shower screens dripped water all over the floors and on one occassion our cold water went scalding hot! Never heard of this before and reception were a bit skeptical of our claims (four adults all experienced this strange phenomona). They did come up and check while we were out but things had miraculously fixed themselves.....hmmmmm maybe we WERE all dreaming??

Room Tip: We requested a city view room which wasnt available but it really didnt matter as the view towards t...
See more room tips
  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dnicol, General Manager at Quest Southbank, responded to this review, February 13, 2013
Dear Lea61,

Thank you for posting such a great review. I'm not sure I can explain what happened with the showers but nonetheless am happy it sorted itself out.

We hope to see you and your friends for Australian Open 2014 if not sooner!

Regards,
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Melbourne, Australia
1 review
5 of 5 stars Reviewed February 10, 2013

I stayed at Quest Southbank apartments for just the one night but the rooms are perfect for a short or long stay. Everything is incredibly clean, the rooms are spacious, nicely furnished and well equipped with appliances, utensils etc. It's a good-looking all-rounder, really. Additionally, staff members were wonderful - very informative and helpful. Will definitely stay again!

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dnicol, General Manager at Quest Southbank, responded to this review, February 13, 2013
Dear Eliza M,

Thank you so much for taking the time to write this fantastic review! It's always great to read such positive comments and know our guests love staying here as much as we love having them.

We hope to see you for a longer stay next time you come!

Regards,
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Singapore, Singapore
1 review
5 of 5 stars Reviewed February 8, 2013

Had an enjoyable 1 week stay here. Great location, customer service from front desk staffs and housekeepers were excellent. Well furnished and equipped rooms. Keep up the good work! Will definitely book again if i return to Melbourne.

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dnicol, General Manager at Quest Southbank, responded to this review, February 10, 2013
Dear Magnus C,

Thank you so much for your wonderful review! We're so happy you enjoyed your stay here.

See you next time you're in Melbourne.

Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
1 review
5 of 5 stars Reviewed February 8, 2013

I recently stayed at the Quest Southbank apartments and was very impressed with the quality of the rooms and service. The apartment was supplied with fantatsic amount of cooking utensils compared to other apartments I have stayed at. The position is great and parking charges reasonable. Would most definetly reccommend to stay.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dnicol, General Manager at Quest Southbank, responded to this review, February 10, 2013
Dear Sandy L,

Thanks for taking the time to post this review. We're so glad you enjoyed your stay.

See you next time!

Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Moss Vale, Australia
Contributor
18 reviews 18 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed February 4, 2013

We had a weekend stay at Quest Southbank. General Manager Darelle, and staff, particularly Melissa on the front desk were so obliging and helpful.
The rooms were very clean with all mod cons. What a great location. So central to all amenities including shops, restaurants, Crown, DFO, National Gallery of Victoria and the list goes on.
We highly recommend Quest Southbank. We will definitely stay there again.

  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dnicol, General Manager at Quest Southbank, responded to this review, February 5, 2013
Dear maria m,

Thank you so much for your lovely feedback. We're so glad you enjoyed your weekend and your stay here. I have shown Melissa your comment also, thank you for this.

See you next time you're in Melbourne!

Kind regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Quest Southbank

Address: 16 Kavanagh Street, Melbourne, Victoria 3006, Australia
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Room Service Shuttle Bus service
Hotel Style:
#71 Luxury Hotel in Melbourne
#85 On the Beach Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Quest Southbank 4.5*
Official Description (provided by the hotel):
Everything is at your doorstep - only moments from Southbank Promenade and its famous Restaurants, The Arts Centre, Melbourne Exhibition Centre, Crown Casino and Melbourne’s CBD, Quest Southbank provides 4.5 star spacious and modern apartments in a quiet location for you to relax and enjoy after your busy day.Our prime location provides easy access to public transport - Trains & trams, City Link tollway as well as the MCG, Tennis Centre and Federation Square. Broadband internet access (cable & wireless), Digital TV and Foxtel (8 channels) is available in all apartments. Quest Southbank provides our guests a place to work or entertain, space for the family and to relax - all our apartmnets are non smoking.We also offer a range of Executive Apartments - two and three bedroom executive apartments provide more space internally, superior fitout and views over either the City, the Bay or the Scenic Kings Domain gardens. ... more   less 
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Also Known As:
Quest Southbank Melbourne
Quest Southbank Hotel Melbourne

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