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Quest Southbank: Traveler Reviews

4.5 of 5
16 Kavanagh Street, Melbourne, Victoria 3006, Australia
Hotel amenities
Quest Southbank
Ranked #56 of 195 hotels in Melbourne
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97 reviews from our community

    Trip type
Traveler rating
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    40
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    6
    7
Date Rating
Moss Vale, Australia
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“Quest Southbank - Excellent!”
5 of 5 stars Reviewed February 4, 2013

We had a weekend stay at Quest Southbank. General Manager Darelle, and staff, particularly Melissa on the front desk were so obliging and helpful.
The rooms were very clean with all mod cons. What a great location. So central to all amenities including shops, restaurants, Crown, DFO, National Gallery of Victoria and the list goes on.
We highly recommend Quest Southbank. We will definitely stay there again.

  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask maria m about Quest Southbank
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dnicol, General Manager at Quest Southbank, responded to this review
February 5, 2013
Dear maria m,

Thank you so much for your lovely feedback. We're so glad you enjoyed your weekend and your stay here. I have shown Melissa your comment also, thank you for this.

See you next time you're in Melbourne!

Kind regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Unbelievable disappointment”
1 of 5 stars Reviewed January 28, 2013

We stayed for 9 nights from 19 to 28 January in a 2 bedroom executive apartment. It was absolutely the most unhygienic place we have stayed in. On arrival: the bedspread was stained, the bathroom so mouldy we had to ask to have it cleaned again (shouldn't have bothered). On one occasion clean towels were delivered to the room but were stained as well so we had to send them back. The saucepans were so dirty from the last guest we could not use them. Each complaint was addressed but when we asked that someone more senior phone us given all of these issues and the fact the apartment was costing $430 per night and therefore meant to be at least clean, we were never contacted. Without a doubt the worst accommodatin we have ever stayed in.

  • Stayed January 2013, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask EtakPerth about Quest Southbank
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dnicol, General Manager at Quest Southbank, responded to this review
February 4, 2013
Dear EtakPerth,

Thank you for your feedback, we really appreciate it.

The bathroom isn’t mouldy, but the grout has discoloured, which would explain why there was no difference once it was cleaned again. We are in the middle of an exciting refurbishment which includes the re-grouting of all bathrooms as we are aware this needs to be done. However it’s a lengthy process and we haven’t gotten around to the apartment you stayed in as yet. We did ask if you wanted to move to a different apartment but you chose not to. I’m unsure why a manager didn’t contact you if you had asked, as we take every opportunity to ensure guest’s feedback, requests and queries are followed up and resolved as swiftly as possible. A positive experience for all guests is our upmost priority.

Please do not hesitate to contact me directly should you wish to discuss this further.

Again, I thank you for your comments.

Warm regards,
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Auckland Central, New Zealand
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
“Just a few steps from theatres”
4 of 5 stars Reviewed January 26, 2013

I thought I had already posted a review for my stay in early December, but I was wrong.
This is my accommodation of choice when visiting Melbourne for the theatre and/or Art exhibitions.
If travelling alone, the location is ideal, as there is an entrance to the theatres a minute or two from the apartments and the Southbank theatre is not much further away. So I have no qualms about walking from either location after an evening performance.
The one bedroom apartment I stayed in was clean and the bed comfortable. A roomy bathroom housed a washing machine and dryer, and the kitchen had everything needed should you want to cook or reheat food.
Am planning to stay here again when visiting Melbourne for the Monet's Garden art exhibition.

Stayed December 2012, traveled solo
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Ask spenditnow about Quest Southbank
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dnicol, General Manager at Quest Southbank, responded to this review
January 31, 2013
Dear spenditnow,

Thank you for this review, we think our location is fantastic too! We're lucky to be in the 'thick of it' when it comes to the Arts, Theatre, Sports and Commerce locations - not to mention the great restaurants on Southbank Promenade and the beautiful Gardens. Then Albert Park, South Melbourne, South Yarra and St Kilda are 10 minutes on the tram!

Thanks again for your feedback and we'll see you soon.

Regards,
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Perth, Australia
Contributor
19 reviews 19 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
“Wonderful spacious rooms at great price”
4 of 5 stars Reviewed January 22, 2013

We booked for 3 nights to watch the Aust Open Tennis and notices all other accommodation hiked up there prices for the weekend by more than double.....Disgusted me.
The quest did not and we booked expecting something lack lustre. We were so happy with the spacious kitchen, bedroom and lounge area also with a nice balcony.
Very Happy.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 5 more reviews by Troydan7 for Melbourne
Ask Troydan7 about Quest Southbank
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dnicol, General Manager at Quest Southbank, responded to this review
January 31, 2013
Dear Troydan7,

Thank you for your feedback.

We're very glad you enjoyed your stay. We hope to see you again next time you're in Melbourne.

Regards,
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Singapore
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
“Great for a family of 5”
4 of 5 stars Reviewed January 17, 2013

Tired from overnight travel, we arrived at about 7 am to drop our bags but the lady at reception said we could check in already. This we greatly appreciated as our body clocks told us that it was still the middle of the night, not a time to be wandering the streets of Melbourne. We all promptly fell asleep in the comfortable beds. The apt was clean and welcoming. Delivery service was much appreciated at dinner time. One point to note so that you don't get nasty shock when you arrive. Heating/air-conditioning was only available in the living room, but I think this setup is quite common in this part of the world.

  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask SGborn about Quest Southbank
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dnicol, General Manager at Quest Southbank, responded to this review
January 20, 2013
Dear SGborn,

Thank you for taking the time to write this review and provide such great feedback.

We look forward to seeing you next time you are in Melbourne.

Warm Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quest Southbank

Also Known As:
Quest Southbank Hotel
Quest Southbank Melbourne
Quest Southbank Hotel Melbourne
Address: 16 Kavanagh Street, Melbourne, Victoria 3006, Australia
Region: Australia > Victoria > Melbourne
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Kitchenette Room Service Shuttle Bus service
Hotel Style:
#50 Luxury Hotels in Melbourne
#59 Business Hotels in Melbourne
Price Range: $$
Hotel Class:4.5 star (4.5*)
Official Description (provided by the hotel):
Everything is at your doorstep - only moments from Southbank Promenade and its famous Restaurants, The Arts Centre, Melbourne Exhibition Centre, Crown Casino and Melbourne’s CBD, Quest Southbank provides 4.5 star spacious and modern apartments in a quiet location for you to relax and enjoy after your busy day.Our prime location provides easy access to public transport - Trains & trams, City Link tollway as well as the MCG, Tennis Centre and Federation Square. Broadband internet access (cable & wireless), Digital TV and Foxtel (8 channels) is available in all apartments. Quest Southbank provides our guests a place to work or entertain, space for the family and to relax - all our apartmnets are non smoking.We also offer a range of Executive Apartments - two and three bedroom executive apartments provide more space internally, superior fitout and views over either the City, the Bay or the Scenic Kings Domain gardens. ... more   less 
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Quest Southbank
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