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“Great Hotel, lovely staff, good location” 5 of 5 stars
Review of Quay West Suites Melbourne

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Quay West Suites Melbourne
5.0 of 5 Hotel   |   26 Southgate Avenue, Melbourne, Victoria 3006, Australia   |  
Hotel amenities
Ranked #7 of 158 Hotels in Melbourne
Certificate of Excellence
Adelaide
Level Contributor
31 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Great Hotel, lovely staff, good location”
5 of 5 stars Reviewed June 27, 2010

This hotel/suite was great. It was clean and well appointed. The staff were always helpful, friendly, and courteous. Located at the eastern end of the southbank precinct it offered great walking access to many locations. The only downside is taxi travel (which is nothing to do with the hotel really) as many drivers are not familiar with the hotel. Trips to the cbd, fitzroy gdns etc were tedious as you had to go the long way round. Our room faced east (St Kilda Rd) and found it to be noisy with street cleaners etc early in the morning. The hotels restaurant put on a good breakfast, but the evening meal left a bit to be desired, would recommend giving it a skip and frequent the many excellent restaurants along southbank.

  • Stayed June 2010, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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759 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (196)
Date | Rating
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  • English first
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  • German first
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English first
Orlando, Florida
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed June 10, 2010

This is a beautiful hotel with a fantastic location. The staff and service was excellent.

We arrived in Melbourne from the US at 5 am and it was still quite early when we arrived. We weren't expecting to get into the room, but they were able to get us in.

The Melbourne CBD is very walkable and we were able to find many nice restauarnts and shops very close by. We were able to use the free tram around town which was very convenient and fun.

If you're going to try to cook much, the apartment has only the basics, but is adequate for most things.

The only one criticism I had was that there was no dresser or table or chair in the bedroom. Minor thing, but would have made things a bit easier.

Thanks to everyone who made our stay enjoyable.

  • Stayed June 2010
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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QuayMel, General Manager at Quay West Suites Melbourne, responded to this review, June 21, 2010
Dear Mr & Mrs Wiltap,

Thank you for taking the time to submit your review on your recent stay , we are delighted that you enjoyed our hospitality.

Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
37 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed May 28, 2010

We have stayed in 5 star accommodation before but our experience at this hotel has set a new benchmark. Its proximity to the city centre allowed us to walk to every business meeting. The parks and public spaces nearby were ideal for running even at night. Our suite was well appointed, comfortable and stylish. We didn't use the pool or the gym during this visit but will do so next time. For us, what really set this experience apart was the warm welcome, early check-in, generous upgrade and delicious breakfasts. Compliments to the staff who were efficient, genuinely friendly, helpful and thoughtful. We will definitely be back!

  • Stayed May 2010, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuayMel, General Manager at Quay West Suites Melbourne, responded to this review, June 21, 2010
Dear Mr Dale Bleazy,

Thank you for choosing to stay at Quay West Suietes Melbourne and for taking th time to submit your review.

We appreciate your feedback and your comments will be shared with the managament team with your compliments.

Kind regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dunsborough, Australia
1 review
5 of 5 stars Reviewed May 19, 2010

I loved this hotel as soon as I walked inside, the foyer is lovely & the staff are extremely helpful & friendly. They threw in buffet breakfasts for free when I got there & checked in, which was great. The breakfast was very nice every morning.
The room was very modern & decorated nicely, and was kept extremely clean every day. I stayed in a river/city view room and the view was absolutely amazing, I couldn't have asked for better.
I ordered room service a couple of times & it was fresh & great tasting each time.
The location is great as it's a very short walk to Flinders St Station where you can either get trams or trains, and it is right on the river in Southbank where there are heaps of great restaurants, so there's never a shortage of choice for food!
It was also very quiet during the day and at night time, was wonderful for sleeping.
I would definately stay here again, without a doubt. Absolutely loved it.

  • Stayed April 2010, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed May 15, 2010

We spent two nights at Quay West Suites Melbourne, being in town for a family birthday and also to run in the Mothers Day Classic. We have stayed at Quay West in Brisbane twice now, and the Melbourne operation is of the same high standard.

Upon arrival, we were met at the taxi by a cheerful girl, and this set the tone for our dealings with the rest of the staff.

We stayed in a Cityview one bedder, with great views over the Yarra to Flinders St and Fed Square (well, the latter's pretty at night :-)). Our room was very comfy, and we remarked on more than one occasion home warm and cosy it felt. Being able to have a drink on the balcony and watching the goings-on at Southbank was a bonus.

Bed was a king size and extremely comfortable. Bathroom was modern, spacious and very clean. Room had a safe, which was large enough to accomodate a 15" laptop plus other bits and pieces.

Location is also very good, especially for getting to the start of the fun run, about 5 min walk along the river. We had considered the Sheraton, Westin etc but after walking past these hotels, we were happy to cross the Princes Bridge and get back to our room (and balcony) at Quay West. Being away from the CBD, and at the end of a cul-de-sac, seems to make things less hectic - apart from Monday morning, when the garbage trucks arrive :-(

Pool and spa were great, and there is a well-equipped gym. Unfortunately, the sauna refused to play ball for us and simply would not heat up, despite pushing the button.

We can't wait to stay here again come Aussie Open time.

  • Stayed May 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adelaide
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 4, 2010

My wife and I stayed here over Easter and loved it. The one bedroom suite was fantastic. The location is excellent just a short walk to Federation Square and the city. Our stay included breakfast (buffet) and I must acknowledge Sharon who welcomed us on our first two mornings. Sharon was very helpful with where and what to see in Melbourne, she was so friendly and made our stay even more enjpyable.

  • Stayed April 2010, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuayMel, General Manager at Quay West Suites Melbourne, responded to this review, June 21, 2010
Thank you for choosign to stay at Quay West Suites Melbourne- we are pleased you enjoyed your stay and we look forward to welcoming you back .

Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed April 11, 2010

I highly recommend the Quay West Suites. We loved the indoor pool, which had an amazing look and feel, with its deep blue tiling, small waterfalls at the side beneath sculptures, and domed blue roof overhead. The adjacent spa was also wonderful for hopping in and out of. The suite itself was clean, spacious and felt more like a beautiful home than a hotel because of its polished floors and personalised furnishings. We will definitely stay again because of how relaxing it was. The pillowtop bed was supremely comfortable and the bedding itself totally soft and spotlessly clean.

One gripe, however, is with the breakfast buffet, which was included in our package. It just wasn't up to the 5-star standard that the rest of the hotel service provided. Clearly it just gets wheeled out each morning, tables set up etc. and the overall look and feel is cramped, with the breakfast area being cordoned off from the restaurant at large. The selection of hot food is average (only scrambled eggs available) and the portable bain maries just can't keep the food moist in the same way as a more permanent set-up might. It was certainly adequate and tasty, but the rest of the hotel was a knock out and there's no reason why this area couldn't be improved to at least meet the standard of lesser hotels in Melbourne.

  • Stayed April 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Quay West Suites Melbourne

Address: 26 Southgate Avenue, Melbourne, Victoria 3006, Australia
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Spa Hotel in Melbourne
#6 Romantic Hotel in Melbourne
#7 Luxury Hotel in Melbourne
#9 Business Hotel in Melbourne
#14 Family Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Quay West Suites Melbourne 5*
Number of rooms: 100
Official Description (provided by the hotel):
Quay West Suites Melbourne is a 5 star apartment style hotel overlooking the Yarra River. Offering a choice of one, two or three bedroom guest accommodation, the hotel is ideal for business travellers, family holidays or a romantic getaway. Quay West Suites Melbourne provides easy access to the CBD and local attractions such as Federation Square, Royal Botanic Gardens, Crown Casino, Southgate Arts & Leisure Precinct, Melbourne Aquarium, fashion boutiques, restaurants and cafes. ... more   less 
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Also Known As:
Quay West Suites Melbourne Hotel Melbourne
Quay West Hotel Melbourne
Quay West Melbourne

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