We stayed for five nights. Staff were friendly and helpful at all times. We stayed on the 11th floor with a glorious view over the city. Restaurants are one the doorsteps. If staying on a weekend I recommend the quality artisans of the southbank markets which are outside the front door of a Sunday morning. Walking distance to just about anywhere in Melbourne from the Crown to the MCG, To Flinders Street an all the CBD shopping, with trams and tourist shuttles from Lygon Street, Docklands and Chapel St from St Kilda Road a mere 200 metres away. Rooms are spacious, modern with all amenities, including an ipod dock in the master suite, foxtel and a washer/dryer which works very nicely to allow you to pop the washing on and its dry in time for when you get home from the daily activities. Breakfast is awesome and staff cannot do enough to make your menu more enjoyable. The bathrobes and slippers add to the luxury and comfort. Amazing quiet rooms on the Melbourne CBD doorstep. I will definately stay there again....My only gripe is the room service menu, but with such an abundance of quality restuarants, I encourage you to get out and sample them as often as you can.